Apple Acknowledges Issue With Some Entry-Level 2019 13-Inch MacBook Pro Models Unexpectedly Shutting Down
Apple today posted a new support document outlining troubleshooting steps for users experiencing problems with unexpected shutdowns on the entry-level 2019 13-inch MacBook Pro with two Thunderbolt 3 ports, which was introduced back in July.
Apple's troubleshooting steps involve making sure the MacBook Pro has its battery level run down to below 90 percent, connecting it to a charger, quitting all open applications, and letting it sleep and charge for at least eight hours.
Once the MacBook Pro has been charged for at least eight hours, users should make sure they are running the latest version of macOS, and if the shutdown issue persists after following these steps, users should contact Apple for service.
There is a fairly lengthy thread in our forums where some users experiencing the issue have gathered to try to diagnose and troubleshoot their machines, and there are scattered reports of the issue in other discussion forums, including Apple's support forums.
Popular Stories
Benchmarks for the new MacBook Neo surfaced today, and unsurprisingly, CPU performance is almost identical to the iPhone 16 Pro. The MacBook Neo uses the same 6-core A18 Pro chip that was first introduced in the iPhone 16 Pro, but it has one fewer GPU core.
The MacBook Neo earned a single-core score of 3461 and a multi-core score of 8668, along with a Metal score of 31286.
Here's how the...
Apple this week unveiled seven products, including an iPhone 17e, an iPad Air with the M4 chip, updated MacBook Air and MacBook Pro models, a new Studio Display, a higher-end Studio Display XDR, and an all-new MacBook Neo that starts at just $599.
iPhone 17e features the same overall design as the iPhone 16e, but it gains Apple's A19 chip, MagSafe for magnetic wireless charging and magnetic...
Apple is planning to launch an all-new "MacBook Ultra" model this year, featuring an OLED display, touchscreen, and a higher price point, Bloomberg's Mark Gurman reports.
Gurman revealed the information in his latest "Power On" newsletter. While Apple has been widely expected to launch new M6-series MacBook Pro models with OLED displays, touchscreen functionality, and a new, thinner design...
