Apple Acknowledges Issue With Some Entry-Level 2019 13-Inch MacBook Pro Models Unexpectedly Shutting Down

Apple today posted a new support document outlining troubleshooting steps for users experiencing problems with unexpected shutdowns on the entry-level 2019 13-inch MacBook Pro with two Thunderbolt 3 ports, which was introduced back in July.

2019macbookpro
Apple's troubleshooting steps involve making sure the ‌MacBook Pro‌ has its battery level run down to below 90 percent, connecting it to a charger, quitting all open applications, and letting it sleep and charge for at least eight hours.

Once the ‌MacBook Pro‌ has been charged for at least eight hours, users should make sure they are running the latest version of macOS, and if the shutdown issue persists after following these steps, users should contact Apple for service.

There is a fairly lengthy thread in our forums where some users experiencing the issue have gathered to try to diagnose and troubleshoot their machines, and there are scattered reports of the issue in other discussion forums, including Apple's support forums.

Related Forum: MacBook Pro

Popular Stories

Home Hub Command Center with Dome Base Feature

Apple Working on All-New Operating System

Saturday August 16, 2025 6:45 am PDT by
Apple is developing an all-new operating system codenamed "Charismatic," according to Bloomberg's Mark Gurman. Apple smart home hub concept This is likely Apple's long-rumored "homeOS" operating system. In a report this week, Gurman said both Apple's rumored smart home hub in 2026 and tabletop robot in 2027 will run the new operating system. He said the software platform will blend...
iPhone 17 Pro in Hand Feature Lowgo

iPhone 17 Pro Max's Internal Design With Metal Battery Allegedly Leaks

Friday August 15, 2025 9:13 am PDT by
Alleged images of the iPhone 17 Pro Max's internal design have surfaced, offering a potential look inside the device before it is announced by Apple next month. The images were shared by the account "yeux1122" this week, in a blog post on the Korean platform Naver. The account aggregates Apple rumors and leaks, so it is likely not the original source of the images, and it is unclear if they...
apple beta 26 lineup

Mark Gurman Responds to Last Week's Apple Device Leaks

Sunday August 17, 2025 7:03 am PDT by
Last week, Apple released and then pulled a software tool that accidentally contained identifiers for many unreleased devices and chips, according to MacRumors contributor Aaron Perris. His findings included new models of the Studio Display, Apple TV, Apple Watches, Apple Vision Pro, iPad mini, HomePod mini, and more. Here is what was uncovered in the file, according to MacRumors contributor ...
Apple Watch Ultra 2 Complications

Apple Watch Reportedly Set to Receive 'Significant Redesign' Next Year

Friday August 15, 2025 1:31 pm PDT by
At least one new Apple Watch model launching next year will feature a "significant redesign," according to Taiwanese supply chain publication DigiTimes. In a paywalled report this week, citing supply chain insiders, DigiTimes claimed that a high-end 2026 Apple Watch model will feature "exterior design" changes, including but not limited to "eight sensors arranged in a ring pattern visible...
Golden Apple Logo

Every Apple Secret That Leaked Wednesday

Thursday August 14, 2025 4:13 am PDT by
Apple made a major slip Wednesday when it accidentally included hardware identifiers in software code linking to numerous unannounced products. The leaked information provided MacRumors with concrete evidence of Apple's hardware development across multiple product categories. Here's everything that was confirmed through the code discoveries: New HomePod mini with updated chip – New...
iOS 26 Feature

Here's Everything New in iOS 26 Beta 7

Monday August 18, 2025 11:59 am PDT by
The seventh developer beta of iOS 26 is now available. While we are now in the later stages of the iOS 26 beta cycle, there are still some changes. Below, we outline everything new that we have found in iOS 26 beta 7 so far. Redesigned Blood Oxygen Feature The seventh developer betas of iOS 26 and watchOS 26 include a redesigned Blood Oxygen feature on Apple Watch Series 9, Apple Watch ...
iPhone 17 Pro 3 4ths Perspective Aluminum Camera Module 1

Alleged iPhone 17 Pro Chassis Offers First Look at All-Aluminum Body

Thursday August 14, 2025 3:40 am PDT by
An alleged iPhone 17 Pro production leak may provide a first look at the device's milled all-aluminum chassis, which this year includes the camera bump – in contrast to last year's iPhone 16 Pro model that features a glass camera module attached to an all-glass back panel. Originally shared by leaker Majin Bu, the image below could be of a moulding, but it still lines up with rumors that...
apple design award 2025

Apple Announces 2025 Design Award Winners Ahead of WWDC 2025

Tuesday June 3, 2025 10:14 am PDT by
As we wait for WWDC to kick off next Monday, Apple today announced the winners of its annual Apple Design Awards, recognizing apps and games for their innovation, ingenuity, and technical achievement. The 2025 Apple Design Award winners are listed below, with one app and one game selected per category: Delight and Fun - CapWords (App) and Balatro (Game) Innovation - Play (App) and PBJ -...

Top Rated Comments

mac 2005 Avatar
75 months ago
Seems like "it just works" is more wishful thinking than brand execution.
Score: 53 Votes (Like | Disagree)
iModFrenzy Avatar
75 months ago

Settle down MR commenters.

This is likely just a software bug. They happen.
Happening a lot lately for Apple...
Score: 51 Votes (Like | Disagree)
TVreporter Avatar
75 months ago
It just works... sometimes.

This year has been a rough one for quality control.
Score: 34 Votes (Like | Disagree)
44267547 Avatar
75 months ago

Quality at Apple died when Steve Jobs passed
Steve had plenty of ‘quality’ issues with products under his helm. Nice attempt at a spin though....
Score: 21 Votes (Like | Disagree)
Spock Avatar
75 months ago
Let’s hope that the 16 inch MacBook Pro can prove that Apple can make a reliable notebook again..
Score: 21 Votes (Like | Disagree)
sw1tcher Avatar
75 months ago

How many are impacted? It’s laughable to Point to quality control without knowing the facts. Apple is good about taking care of their customers. Not everything has to be a statement about quality control, leadership, or the fall of Apple.

Apple sold 20M Macs last year.
It's probably "a small number of users" who are having these issues.... just like the "small number of users" who were "having issues with their third-generation butterfly keyboard." I'm sure Apple is sorry and "the vast majority of Mac notebook customers are having a positive experience." It's because of these positive experiences that Apple is going back to the scissor switch keyboard.

https://forums.macrumors.com/threads/apple-apologizes-over-small-number-of-users-who-continue-to-have-issues-with-third-generation-macbook-keyboards.2175220/
Score: 19 Votes (Like | Disagree)