Apple Hit With Two Class Action Lawsuits Over iPhone 7 Audio Issues

Apple potentially has a legal battle on its hands over iPhone 7 audio chip issues informally known as "Loop Disease."

iphone 7 call
Two class action lawsuits filed against Apple in California and Illinois over the last week accuse the company of knowingly selling the iPhone 7 and ‌iPhone‌ 7 Plus with an audio chip defect that causes issues ranging from a grayed-out speaker button to customers not being heard during phone calls and FaceTime video chats.

The nearly identical complaints, viewed by MacRumors, allege that "the materials used in the ‌iPhone‌'s external casing are insufficient and inadequate to protect the internal parts," eventually resulting in the audio chip losing electrical contact with the logic board due to "flexion" of the device during regular use.

Apple is accused of actively concealing the defect and failing to provide free repairs to affected customers outside of a brief period last year, thereby breaching its warranties and violating multiple California and Illinois consumer protection laws.

The plaintiffs, including California residents Joseph Casillas and De'Jhontai Banks and Illinois residents Brianna Castelli, Karen Lyvers, and Matthew White, are seeking damages "likely in the millions of dollars" on behalf of all other affected ‌iPhone‌ 7 and ‌iPhone‌ 7 Plus customers in the United States.

The plaintiffs are also seeking an order that requires Apple to repair, recall, and/or replace the affected iPhones and to extend the warranties of the devices for a reasonable period of time. A jury trial has been demanded.

In an internal document obtained by MacRumors in May 2018, Apple acknowledged a related microphone issue affecting some iPhone 7 and iPhone 7 Plus models. The document, provided to Apple Stores and Apple Authorized Service Providers, described the same audio issues mentioned in the class action lawsuits.

Apple's document said service providers could request a "warranty exception" for affected iPhones, which resulted in free repairs for at least some customers, but that abruptly ended in July 2018 after Apple deleted the document.

Since then, many Apple employees have failed to acknowledge the internal guidelines ever existed, resulting in many customers having to pay an out-of-warranty fee of over $300 in the United States for a fix. Of course, some customers have managed to argue their way to a free repair, but this is not common.

‌iPhone‌ 7 and ‌iPhone‌ 7 Plus devices still within Apple's limited one-year warranty period or covered by AppleCare+ remain eligible for a free repair, but the audio chip issues usually take time to manifest, and warranty coverage has lapsed on many of the devices since they were released in September 2016.

MacRumors has repeatedly contacted Apple for comment regarding the audio chip issues, but we have never received a response.

The complaints are embedded below.

Tag: lawsuit
Related Forum: iPhone

Top Rated Comments

dannyyankou Avatar
32 months ago
What a dumb case. You really can sue for anything in the USA lol.
This is a real issue, my brother had to replace his phone over it. People couldn't hear him on phone calls.
Score: 24 Votes (Like | Disagree)
JPack Avatar
32 months ago
This is often the pre-requisite before Apple will launch a repair extension program.

Until then, Apple will forever claim a “small percentage” of owners are affected.
Score: 17 Votes (Like | Disagree)
novakedy2 Avatar
32 months ago
Does seem very odd that it takes 3 years to get around to suing over a device that was first released in 2016... just upgrade and get over it.. and how many devices did it actually affect? If it were as bad as it always gets made out to be, it would not have taken this long to get to this point.. Course let Sammy have a crummy device, and no one cares to bother to sue..
What Apple does by forcing these people to upgrade their devices is what’s breeding this sort of rude attitude toward a big issue like this. My very best friend and I bought our iPhone 7 Plus’ together on the same day. Just over a year and a half or so, past warranty, and I’ve already upgraded to the iPhone X, her phone has this issue. I swap her out with my old one and it almost immediately had the same issue. She is, like I’m sure many are, not in a financial position to just add monthly costs to their phone bills for upgrades that shouldn’t be necessary for what should be a perfectly working and still relevant phone. A lot of people fail to think about those struggling to just pay their normal bills and can’t even use hand me down phones because of an issue like this one. I hope this gains traction and they make a repair or replacement possible
Score: 9 Votes (Like | Disagree)
kemal Avatar
32 months ago
Boils down to a very short PCB trace normal to the axis of flexure. And they knew about it.
Score: 8 Votes (Like | Disagree)
jezbd1997 Avatar
32 months ago
What a dumb case. You really can sue for anything in the USA lol.
It's a real issue, my mum's 7 plus had it on and off.
Score: 8 Votes (Like | Disagree)
longofest Avatar
32 months ago
What a dumb case. You really can sue for anything in the USA lol.
Its a dumb case to sue the manufacturer of a phone for the phone breaking and being useless as a phone?
Score: 8 Votes (Like | Disagree)

Top Stories

studio buds family

Beats Studio Buds Debuting Today With Active Noise Cancellation, Stemless Design, and More for $150

Monday June 14, 2021 8:00 am PDT by
We've seen a lot of teasers about the Beats Studio Buds over the past month since they first showed up in Apple's beta software updates, and today they're finally official. The Beats Studio Buds are available to order today in red, white, and black ahead of a June 24 ship date, and they're priced at $149.99. The Studio Buds are the first Beats-branded earbuds to truly compete with AirPods...
affinity designer contour tool

Serif Updates Affinity Photo, Designer, and Publisher With New Tools and Functions

Thursday February 4, 2021 1:58 am PST by
Serif today announced across-the-board updates for its popular suite of Affinity creative apps, including Affinity Photo, Affinity Designer, and the Apple award-winning Affinity Publisher for Mac, all of which were among the first professional creative suites to be optimized for Apple's new M1 chip. "After another year which saw record numbers of people switching to Affinity, it's exciting to...
maxresdefault

Craig Federighi and Greg Joswiak Discuss iPadOS 15, macOS Monterey, Privacy, Shortcuts on Mac, and More

Saturday June 12, 2021 6:12 am PDT by
As is tradition, Apple executives Craig Federighi and Greg Joswiak joined Daring Fireball's John Gruber in an episode of The Talk Show to discuss several announcements that Apple made over this weeks WWDC, including iPadOS 15, macOS Monterey, and a large focus around privacy. Federighi kicks off the conversation discussing the common architecture, now thanks to Apple silicon, across all of...
M1X MBP Feature

Leaker: Upcoming MacBook Pro to See Price Hike Over Current Model, Equal Performance Across 14 and 16-Inch Sizes

Tuesday August 24, 2021 5:28 am PDT by
The upcoming 14-inch MacBook Pro is set to be more expensive than the current 13-inch MacBook Pro and both the 14 and 16-inch models will offer the same performance, according to the leaker known as "Dylandkt." The leaker shared the information on Twitter, explaining that both of the upcoming MacBook Pro models, expected to come in 14 and 16-inch sizes, will feature the same performance due...
youtube apple tv

YouTube Discontinuing 3rd-Generation Apple TV App, AirPlay Still Available

Wednesday February 3, 2021 3:09 pm PST by
YouTube is planning to stop supporting its YouTube app on the third-generation Apple TV models, where YouTube has long been available as a channel option. A 9to5Mac reader received a message about the upcoming app discontinuation, which is set to take place in March.Starting early March, the YouTube app will no longer be available on Apple TV (3rd generation). You can still watch YouTube on...
General Apps Messages

Android iMessage Competitor Puts Pressure on Apple

Friday July 30, 2021 3:15 am PDT by
Google and the three major U.S. carriers, including Verizon, AT&T, and T-Mobile, will all support a new communications protocol on Android smartphones starting in 2022, a move that puts pressure on Apple to adopt a new cross-platform messaging standard and may present a challenge to iMessage. Verizon recently announced that it is planning to adopt Messages by Google as its default messaging...
YouTube Picture in Picture Feature

YouTube Premium Subscribers Can Now Use iOS Picture-in-Picture: Here's How

Wednesday August 25, 2021 3:55 am PDT by
Google has rolled out picture-in-picture support as an "experimental" feature for YouTube premium subscribers, allowing them to watch video in a small window when the app is closed. If you're a premium YouTube subscriber looking to try out picture-in-picture, follow these steps: Launch a web browser and sign into your YouTube account at YouTube.com. Navigate to www.youtube.com/new. Scroll...
iPhone 13 Dummy Thumbnail 2

Kuo: iPhone 13 to Feature LEO Satellite Communications to Make Calls and Texts Without Cellular Coverage

Sunday August 29, 2021 7:39 am PDT by
The iPhone 13 will feature low earth orbit (LEO) satellite communication connectivity to allow users to make calls and send messages in areas without 4G or 5G coverage, according to the reliable analyst Ming-Chi Kuo. In a note to investors, seen by MacRumors, Kuo explained that the iPhone 13 lineup will feature hardware that is able to connect to LEO satellites. If enabled with the relevant...
twitterqrcode

Twitter Introduces QR Codes for Sharing and Following Accounts

Wednesday November 16, 2016 4:13 pm PST by
Twitter today introduced Snapchat-style QR codes, which are designed to make it easier to find and follow friends on the social network. Each Twitter QR code is unique to an individual Twitter user, so when scanned, it'll bring up the person's account. To access your Twitter QR code, you'll need the official Twitter app for iOS. In the app, go to your profile, tap on the gear icon, and select...
macOS Monterey on MBP Feature

Apple Seeds Sixth Beta of macOS Monterey to Developers

Monday August 30, 2021 1:11 pm PDT by
Apple today seeded the sixth developer beta of macOS Monterey, the newest version of the macOS operating system. The sixth beta comes three weeks after Apple released the fifth macOS Monterey beta. Registered developers can download the beta through the Apple Developer Center and once the appropriate profile is installed, betas will be available through the Software Update mechanism in...