Adobe Issues Premiere Pro Fix for Bug That Caused Blown-Out MacBook Pro Speakers

Adobe has released an update for Adobe Premiere Pro via the Creative Cloud app to resolve an audio issue that left some users with blown-out MacBook Pro speakers.


Earlier this month, we reported on an issue affecting a significant number of Premiere Pro users whereby the software suddenly caused loud, distorted audio to play through their ‌MacBook Pro‌ speakers, resulting in permanent damage. In many cases, the issue arose when users were editing the audio settings of video clips.

Adobe initially advised at least one customer to try disabling the ‌MacBook Pro‌'s microphone in Premiere Pro by selecting No Input under Preferences > Audio Hardware > Default Input, but the issue persisted for some users.

On February 19 Adobe told users on its community support forum that it was "aware of the issue" and "was working on a solution that will help users mitigate risk." This issue has now apparently been resolved in a version 13.0.3 update pushed to Premiere Pro users today via the Creative Cloud app. From the release notes:

Fixed issues with Premiere Pro that reduce noise interaction and help minimize possible impact.

While Adobe is urging all users to update their software, there's still no word on how affected users might be recompensed following damage to their Macs.

As a result of the bug, one user took his ‌MacBook Pro‌ to the Genius Bar at an Apple Store in Canada and was given $600-plus repair quote for his 2018 15-inch ‌MacBook Pro‌. The price is so high because Apple has to replace the entire top case assembly containing the speakers, keyboard, trackpad, and battery.

We reached out to both Adobe and Apple for comment on the issue earlier this month but have yet to hear back. We'll update this article if we hear more.

Top Rated Comments

(View all)
Avatar
18 months ago

Finally! Maybe Adobe can issue fixes for the million other bugs? Premiere Pro will never dethrone Avid unless its stable and backwards compatible.

How can anyone even think that this is Adobe's fault. Sure, there might be bugs in terms of accidental 100% volume output from the speakers, but there should be hardware safeguards in place to prevent speaker damage.


It's like a game would task the graphics card to the max, causing a fire from overheating. Who is to blame? Game software?
Score: 49 Votes (Like | Disagree)
Avatar
18 months ago
I don't think anything you do that involves the computer processing 1s and 0s should lead to hardware breaking. Obviously this was a Premiere problem, but Mac OS should not have allowed a software process to destroy the hardware. I think it revealed a Mac OS problem, or maybe a MacBook speaker problem.

(I hereby refuse to write out macOS anymore. Mac is already short for Macintosh. It doesn't deserve to be in subscript. I wrote Mac OS for years. I got on board with Mac OS X. I got on board with OS X. I can see the "i" in iOS because it's one letter, and it doesn't mean much of anything [except possibly Internet]. I don't care about tvOS because no one cares about tvOS, and this sentence is probably the only two times I've written that word. I care about Mac OS. And if we're going back to Mac OS I'm going to spell it the way I did for a very long time before they made me change it multiple times.)
Score: 17 Votes (Like | Disagree)
Avatar
18 months ago
Adobe could blow my living room apart in a hail of automatic weapon fire, and it would still irritate me less than their 'update Flash' reminder.
Score: 14 Votes (Like | Disagree)
Avatar
18 months ago

Articles like this remind me why I made a conscious decision to never allow Adobe software anywhere near my Apple devices.

Wasn't there another nasty Adobe bug not so long ago that was trashing Backblaze online backups?

I would question why it is possible to blow out speakers due to software - surely that is on Apple’s head.

I mean if the software set your MacBook on fire, would you still really blame the software and not Apple for having allowed such an event to even be possible which renders hardware obsolete?
Score: 13 Votes (Like | Disagree)
Avatar
18 months ago

Articles like this remind me why I made a conscious decision to never allow Adobe software anywhere near my Apple devices.

Wasn't there another nasty Adobe bug not so long ago that was trashing Backblaze online backups?

My speakers got blown out running windows 10 with official bootcamp drivers. You can google it, happened to quite a few people. This isn't adobes fault, should be locked at hardware and driver level to never be possible to blow out your speakers.
Score: 13 Votes (Like | Disagree)
Avatar
18 months ago
Articles like this remind me why I made a conscious decision to never allow Adobe software anywhere near my Apple devices.

Wasn't there another nasty Adobe bug not so long ago that was trashing Backblaze online backups?
Score: 12 Votes (Like | Disagree)

Top Stories

Apple Warns Against Closing MacBooks With a Cover Over the Camera

Friday July 10, 2020 11:12 am PDT by
Apple this month published a support document that warns customers against closing their Mac notebooks with a cover over the camera as it can lead to display damage. Image via Reddit Apple says that the clearance between the display and the keyboard is designed to very tight tolerances, which can be problematic. Covering the camera can also cause issues with automatic brightness and True Tone....

iPhone 12 Sizes Compared with iPhone SE, 7, 8, SE 2, X, 11, 11 Pro and 11 Pro Max [Update]

Tuesday July 7, 2020 6:49 pm PDT by
Apple is planning on launching the iPhone 12 this fall which is rumored to be coming in 3 different sizes: 5.4", 6.1" and 6.7". The middle size (6.1") matches up with the currently shipping iPhone 11, but the other two sizes will be entirely new. Over the weekend, there was some excitement about how well the new 5.4" iPhone 12 compares to the original iPhone SE. Those who have been hoping...

Leaker: 'iPhone 12 Pro' to Come With 6GB of RAM

Friday July 10, 2020 1:59 am PDT by
Later this year, Apple is expected to release four OLED iPhones in three display sizes, including 5.4, 6.7, and two 6.1-inch models. Rumors suggest the 6.7-inch iPhone and one 6.1-inch model will be higher-end devices, and now leaker @L0vetodream has corroborated previous rumors about the internal specs of Apple's upcoming lineup. Rumors suggest Apple will use 5-nanometer A14 chips in its...

Apple Seeds First Betas of iOS 14 and iPadOS 14 to Public Beta Testers

Thursday July 9, 2020 10:14 am PDT by
Apple today seeded the first public betas of upcoming iOS and iPadOS 14 updates to its public beta testing group, two weeks after first providing the updates to developers after the WWDC keynote and a day after seeding the second developer betas. Public beta testers who have signed up for Apple's beta testing program can download the iOS/‌iPadOS‌ 14 updates over the air after installing ...

Apple Moving Forward on Semitransparent Lenses for Upcoming AR Headset

Friday July 10, 2020 7:24 am PDT by
Apple and Foxconn have reached a key milestone in the development of Apple's long-rumored augmented reality headset, with the semitransparent lenses for the device moving from prototype to trial production, reports The Information. Apple is developing the lenses on a single production line at a Foxconn factory in Chengdu in southwestern China, where most of Apple’s iPad production is...

Kuo: Apple Silicon Macs to Include 13-inch MacBook Pro and MacBook Air This Year, 14.1-inch and 16-inch MacBook Pro Models Next Year

Friday July 10, 2020 2:58 am PDT by
At last month's WWDC, Apple officially announced that its Mac computers will be transitioned from Intel x86 to homegrown Apple Silicon chips. Apple said it plans to deliver the first Apple Silicon Mac by the end of the year and complete the transition in about two years. According to Apple analyst Ming-Chi Kuo, a 13.3-inch MacBook Pro with a form factor similar to the current 13.3-inch...

Apple's Arm-Based Macs With Apple Silicon Chips Will Support Thunderbolt

Wednesday July 8, 2020 3:14 pm PDT by
Apple is working on Macs that use its custom Apple-designed Apple Silicon chips instead of Intel chips, but Apple has committed to continuing to support Thunderbolt, reports The Verge. In a statement, an Apple spokesperson said that Apple's upcoming machines will offer support for Intel's Thunderbolt USB-C standard. "Over a decade ago, Apple partnered with Intel to design and develop...

Everything New in iOS 14 Beta 2: New Calendar Icon, Files Widget and More

Tuesday July 7, 2020 11:38 am PDT by
Apple today released the second beta of iOS 14 to developers for testing purposes, tweaking and refining some of the features that are coming in the update. Below, we've rounded up all of the changes that we found in the second beta. - Calendar icon - There's a new Calendar app icon in iOS 14 beta 2, with the day of the week abbreviated rather than spelled out. - Clock icon - The clock...

Analyst Believes iPhone 12 Pricing Will Start $50 Higher Even Without EarPods or Charger in Box

Wednesday July 8, 2020 9:35 am PDT by
Despite multiple reports indicating that Apple will not include EarPods or a wall charger with iPhone 12 models this year, one analyst believes that pricing will still increase slightly compared to the iPhone 11 lineup. In a research note provided to MacRumors, analyst Jeff Pu forecasted that iPhone 12 pricing will start at $749 for a new 5.4-inch model, an increase of $50 over the base...

Hands-On With tvOS 14: Picture in Picture, 4K YouTube, HomeKit and More

Thursday July 9, 2020 12:48 pm PDT by
Apple at WWDC introduced a new version of tvOS, the software that's designed to run on the fourth and fifth-generation Apple TV models. tvOS updates are often more minor in scale than iOS, watchOS, and macOS updates, but tvOS 14 has some useful new features. Subscribe to the MacRumors YouTube channel for more videos. Apple in tvOS 13 introduced a Picture in Picture option for the Apple TV...