Adobe Issues Premiere Pro Fix for Bug That Caused Blown-Out MacBook Pro Speakers

Adobe has released an update for Adobe Premiere Pro via the Creative Cloud app to resolve an audio issue that left some users with blown-out MacBook Pro speakers.


Earlier this month, we reported on an issue affecting a significant number of Premiere Pro users whereby the software suddenly caused loud, distorted audio to play through their ‌MacBook Pro‌ speakers, resulting in permanent damage. In many cases, the issue arose when users were editing the audio settings of video clips.

Adobe initially advised at least one customer to try disabling the ‌MacBook Pro‌'s microphone in Premiere Pro by selecting No Input under Preferences > Audio Hardware > Default Input, but the issue persisted for some users.

On February 19 Adobe told users on its community support forum that it was "aware of the issue" and "was working on a solution that will help users mitigate risk." This issue has now apparently been resolved in a version 13.0.3 update pushed to Premiere Pro users today via the Creative Cloud app. From the release notes:

Fixed issues with Premiere Pro that reduce noise interaction and help minimize possible impact.

While Adobe is urging all users to update their software, there's still no word on how affected users might be recompensed following damage to their Macs.

As a result of the bug, one user took his ‌MacBook Pro‌ to the Genius Bar at an Apple Store in Canada and was given $600-plus repair quote for his 2018 15-inch ‌MacBook Pro‌. The price is so high because Apple has to replace the entire top case assembly containing the speakers, keyboard, trackpad, and battery.

We reached out to both Adobe and Apple for comment on the issue earlier this month but have yet to hear back. We'll update this article if we hear more.

Top Rated Comments

(View all)
Avatar
15 months ago

Finally! Maybe Adobe can issue fixes for the million other bugs? Premiere Pro will never dethrone Avid unless its stable and backwards compatible.

How can anyone even think that this is Adobe's fault. Sure, there might be bugs in terms of accidental 100% volume output from the speakers, but there should be hardware safeguards in place to prevent speaker damage.


It's like a game would task the graphics card to the max, causing a fire from overheating. Who is to blame? Game software?
Score: 49 Votes (Like | Disagree)
Avatar
15 months ago
I don't think anything you do that involves the computer processing 1s and 0s should lead to hardware breaking. Obviously this was a Premiere problem, but Mac OS should not have allowed a software process to destroy the hardware. I think it revealed a Mac OS problem, or maybe a MacBook speaker problem.

(I hereby refuse to write out macOS anymore. Mac is already short for Macintosh. It doesn't deserve to be in subscript. I wrote Mac OS for years. I got on board with Mac OS X. I got on board with OS X. I can see the "i" in iOS because it's one letter, and it doesn't mean much of anything [except possibly Internet]. I don't care about tvOS because no one cares about tvOS, and this sentence is probably the only two times I've written that word. I care about Mac OS. And if we're going back to Mac OS I'm going to spell it the way I did for a very long time before they made me change it multiple times.)
Score: 17 Votes (Like | Disagree)
Avatar
15 months ago
Adobe could blow my living room apart in a hail of automatic weapon fire, and it would still irritate me less than their 'update Flash' reminder.
Score: 14 Votes (Like | Disagree)
Avatar
15 months ago

Articles like this remind me why I made a conscious decision to never allow Adobe software anywhere near my Apple devices.

Wasn't there another nasty Adobe bug not so long ago that was trashing Backblaze online backups?

I would question why it is possible to blow out speakers due to software - surely that is on Apple’s head.

I mean if the software set your MacBook on fire, would you still really blame the software and not Apple for having allowed such an event to even be possible which renders hardware obsolete?
Score: 13 Votes (Like | Disagree)
Avatar
15 months ago

Articles like this remind me why I made a conscious decision to never allow Adobe software anywhere near my Apple devices.

Wasn't there another nasty Adobe bug not so long ago that was trashing Backblaze online backups?

My speakers got blown out running windows 10 with official bootcamp drivers. You can google it, happened to quite a few people. This isn't adobes fault, should be locked at hardware and driver level to never be possible to blow out your speakers.
Score: 13 Votes (Like | Disagree)
Avatar
15 months ago
Articles like this remind me why I made a conscious decision to never allow Adobe software anywhere near my Apple devices.

Wasn't there another nasty Adobe bug not so long ago that was trashing Backblaze online backups?
Score: 12 Votes (Like | Disagree)

Top Stories

Apple Acquires Weather App Dark Sky

Tuesday March 31, 2020 10:22 am PDT by Juli Clover
Apple has acquired weather app Dark Sky, Dark Sky's developers announced today. Dark Sky is one of the most popular weather apps on the App Store, known for its accuracy and storm warnings. Our goal has always been to provide the world with the best weather information possible, to help as many people as we can stay dry and safe, and to do so in a way that respects your privacy. There is no ...

Zoom Accused of Misleading Users With 'End-to-End Encryption' Claims Amid Other Security Issues [Updated]

Wednesday April 1, 2020 2:47 am PDT by Tim Hardwick
Zoom is facing fresh scrutiny today following a report that the videoconferencing app's encryption claims are misleading. Zoom states on its website and in its security white paper that the app supports end-to-end encryption, a term that refers to a way of protecting user content so that the company has no access to it whatsoever. However, an investigation by The Intercept reveals that...

Case for Upcoming Low-Cost iPhone Shows Up at Best Buy With Alleged April 5 Stock Date

Monday March 30, 2020 4:25 pm PDT by Juli Clover
Apple has a new low-cost iPhone in the works, which is supposed to be launching sometime in the first half of 2020. Given the ongoing situation in the United States and other countries, it's been unclear if the device is going to launch within the planned timeline, but there are signs that it could be coming soon. We started seeing cases for the new low-cost iPhone back in early February,...

Bloomberg: Apple's 5G iPhone Still on Schedule for Fall Launch, But Future Products Could Be Delayed

Monday March 30, 2020 2:40 am PDT by Tim Hardwick
Apple's 5G iPhone is still on track to launch within the company's typical annual fall release schedule, according to a new Bloomberg report on filed on Monday. Signs are that Apple's Chinese-centric manufacturing -- of which Hon Hai is the linchpin -- is slowly getting back on track. The next iPhones with 5G wireless capabilities remain on schedule to launch in the fall, partly because mass...

Testing Brydge's New Pro+ Keyboard With Trackpad for iPad Pro

Monday March 30, 2020 2:04 pm PDT by Juli Clover
Well ahead of when Apple introduced trackpad support in iOS 13.4, Brydge announced an iPad Pro keyboard with a built-in multi-touch trackpad. We have one of Brydge's new Pro+ keyboards on hand, and thought we'd check it out to see how it works with Apple's new 2020 iPad Pro models. Subscribe to the MacRumors YouTube channel for more videos. The Brydge Pro+ keyboard is similar in design to...

Apple's Work on New Upcoming Products Progressing Normally as Employees Adjust to Telecommuting

Monday March 30, 2020 11:58 am PDT by Juli Clover
Apple's development of upcoming products is progressing as usual despite the fact that Apple employees around the world are working from home, according to a new report today out from Bloomberg. Apple is still working on new versions of the HomePod, Apple TV, MacBook Pro, budget iPads, Apple Watch, iPhone, and iMac, all of which could be released "as early as later this year" and have been...

Apple Releases ProRes RAW Beta for Windows

Monday March 30, 2020 9:33 am PDT by Juli Clover
Apple today released ProRes RAW for Windows in a beta capacity (via Mark Gurman), with the software designed to allow ProRes RAW and ProRes RAW HQ video files to be watched in compatible applications on Windows machines. According to Apple, the software will let the files be played within several Adobe apps: Adobe After Effects (Beta) Adobe Media Encocder (Beta) Adobe Premiere...

Apple Configurator 2 Updated With New Features, Including Support for Restoring Firmware on 2019 Mac Pro

Tuesday March 31, 2020 5:34 am PDT by Joe Rossignol
Apple Configurator 2 has been updated to version 2.12 with several improvements, including support for restoring firmware on the 2019 Mac Pro. The release notes:• Added support for restoring firmware on the 2019 Mac Pro • Allow access to websites using TLS 1.0 and 1.1 • VPN: Configure Provider Designated Requirement for Custom SSL connection type • VPN: Configure network options for ...

Seemingly Unreleased Version of Logic Pro X With Live Loops Appears on Apple's Education Site [Updated]

Sunday March 29, 2020 7:23 am PDT by Hartley Charlton
Update: Apple has replaced the Logic Pro X image with an older version. Original story follows. A seemingly unreleased version of Logic Pro X has appeared on Apple's education site, as spotted by a Reddit user. The image from Apple's education products page shows a 16-inch MacBook Pro running Logic Pro X, but with a familiar interface that looks extremely similar to GarageBand's Live Loops ...

Apple's 2020 MacBook Air vs. 2020 iPad Pro

Wednesday April 1, 2020 2:45 pm PDT by Juli Clover
Apple in March updated both the MacBook Air and the iPad Pro, and with the iPad Pro increasingly positioned as a computer replacement, we thought we'd compare both new machines to see how they measure up and which one might be a better buy depending on user needs. Subscribe to the MacRumors YouTube channel for more videos. We're comparing the base model 12.9-inch iPad Pro and the base model...