Apple's Dan Riccio Says 2018 iPad Pro 'Meets or Exceeds' Quality Standards of Design and Precision, More Info to Come

Earlier this week, Apple told The Verge that some 2018 iPad Pro models are shipping with a slight bend in the aluminum chassis, which is a side effect of the manufacturing process that is not expected to worsen over time or negatively impact the iPad's performance.

Many MacRumors readers were concerned about Apple's position that a noticeable bend is not a manufacturing issue, prompting MacRumors reader Craig to send an email to Apple CEO Tim Cook to express his concerns.

bentipadpro

Image via MacRumors reader Bwrin1

While Cook didn't respond, Craig did get a reply from Apple's VP of hardware engineering, Dan Riccio, which he shared with MacRumors and which we have confirmed to be from Apple's corporate mail servers in Cupertino, California.

In the email, Riccio says that the iPad Pro's design "meets or exceeds" all of Apple's quality and precision standards.

Apple's specification for iPad Pro flatness is up to 400 microns, which is "even tighter than previous generations." Riccio reiterates that this level of flatness won't change during normal use, nor does it affect function. From the email:

Relative to the issue you referenced regarding the new iPad Pro, its unibody design meets or exceeds all of Apple's high quality standards of design and precision manufacturing. We've carefully engineered it and every part of the manufacturing process is precisely measured and controlled.

Our current specification for iPad Pro flatness is up to 400 microns which is even tighter than previous generations. This 400 micron variance is less than half a millimeter (or the width of fewer than four sheets of paper at most) and this level of flatness won't change during normal use over the lifetime of the product. Note, these slight variations do not affect the function of the device in any way.

Again, thanks for reaching out and I hope the above explanation addresses your concerns.

Riccio's email also says that a company statement was not included in the original information disseminated by The Verge, and that Apple will be reaching out to media outlets to comment officially.

The original email was sent late on December 20 and suggested a comment would come "later today," but that didn't happen, so it's not quite clear when Apple will provide more info to the media. We may be hearing an official, more reassuring statement on the 2018 iPad Pro before the end of the day.

Minor bending of the new iPad Pro models first came to light shortly after the devices launched, and new iPad Pro owners who noticed bends shared their concerns on the MacRumors forums.

Apple was quiet on the issue until this week, when the company told The Verge that the bending is a side effect of the manufacturing process and not a defect that impacts iPad performance.

The bend is said to be the result of a cooling process involving the iPad Pro's metal and plastic components during manufacturing. iPad Pro models experiencing this issue are exhibiting the problem right out of the box, according to Apple, so it's not an issue that shows up or worsens over time.

Apple told The Verge that concerns over the structural rigidity of the iPad Pro are unfounded and that it stands by the product.

Related Roundup: iPad Pro

Top Rated Comments

nickgovier Avatar
30 months ago
If it "meets or exceeds" Apple's quality standards, then Apple's quality standards do not meet or exceed mine.
Score: 186 Votes (Like | Disagree)
twocents Avatar
30 months ago
Are they that out of touch with reality?
Score: 167 Votes (Like | Disagree)
barkomatic Avatar
30 months ago
If I'm spending over 2K on an iPad then its completely unacceptable to have a bend as depicted in the photo. It would be exchanged until I would get one without a bend.

It's amazing Apple is trying to pass this off as a manufacturing variance.
Score: 138 Votes (Like | Disagree)
AngerDanger Avatar
30 months ago
Dan Riccio Says 2018 iPad Pro 'Meets or Exceeds' Quality Standards of Design and Precision
I can’t disagree; mine’s flopping around perfectly as expected.

Score: 125 Votes (Like | Disagree)
asdavis10 Avatar
30 months ago
No it doesn't. Just stop, Apple. Design over functionality is becoming a problem if this is your response.
Score: 111 Votes (Like | Disagree)
Since1987 Avatar
30 months ago
Ive and Timmy have their fingers in their ears saying "LA LA LA, I CAN'T HEAR YOU !!!"

Apple with Steve Jobs... insanely Great
Apple without Steve Jobs... just insane
Score: 95 Votes (Like | Disagree)

Top Stories

siir apple event april 20

Siri Reveals Apple Event Planned for Tuesday, April 20

Tuesday April 13, 2021 12:04 am PDT by
Siri has apparently prematurely revealed that Apple plans to hold an event on Tuesday, April 20, where the company is expected to reveal brand new iPad Pro models and possibly its long-awaited AirTags trackers. Subscribe to the MacRumors YouTube channel for more videos. Upon being asked "When is the next Apple Event," Siri is currently responding with, "The special event is on Tuesday, April...
apple event spring loaded

Apple's 'Spring Loaded' Event Officially Announced for Tuesday, April 20

Tuesday April 13, 2021 9:04 am PDT by
Following an overnight leak by Siri, Apple today officially announced that it will be holding a special "Spring Loaded" event on Tuesday, April 20 at 10:00 a.m. Pacific Time at the Steve Jobs Theater on the Apple Park campus in Cupertino, California. As with all of Apple's 2020 events, the April 2021 event will be a digital-only gathering with no members of the media invited to attend in...
apple event hashflag

Twitter Hashflag for April 20 Apple Event Goes Live

Tuesday April 13, 2021 2:21 pm PDT by
Following the overnight Siri leak and subsequent announcement that Apple will hold a media event on Tuesday, April 20, a new Twitter hashflag has appeared to help provide visibility for the event on the platform. For the last several recent events, Apple has utilized hashflags, which are little icons next to hashtags on Twitter, as a way to market its events. The company first started the...
iphone12cameras

Kuo: 2022 iPhones to Feature 48-Megapixel Camera, 8K Video, and 6.1 and 6.7" Sizes With No 5.4" Mini Option

Tuesday April 13, 2021 10:45 pm PDT by
The upcoming 2022 iPhone lineup will feature two 6.1-inch devices and two 6.7-inch devices, with no mini-sized 5.4-inch iPhone, well-respected Apple analyst Ming-Chi Kuo said in a note to investors that was seen by MacRumors. Two of the iPhones will be high-end models and two of the iPhones will be lower-end models, similar to the current iPhone 12 lineup. Apple introduced the 5.4-inch...
macos catalina serial number

Apple Preparing Rollout of New Randomized Product Serial Numbers Ahead of 'Spring Loaded' Event

Wednesday April 14, 2021 2:08 am PDT by
Apple is advising its authorized premium resellers and dealers to prepare for new products with 10 and 12 digital serial numbers, days ahead of when it's expected to reveal a slew of new products. MacRumors previously reported that Apple plans to switch to randomized serial numbers for future products starting in early 2021. The company now seems to be preparing for that roll-out, telling...
duanrui iphone13 notch samples

More Leaked iPhone 13 Samples Show Smaller Notch, Repositioned Earpiece and Front Camera

Wednesday April 14, 2021 1:06 am PDT by
Leaker known as "DuanRui" has today shared an image of two iPhone 13 "film samples," which show the same rumored smaller notch design coming to the iPhone 13 series that we've seen from other sources. In past tweets, DuanRui has accurately leaked the correct names of the iPhone 12 models and an iPad Air 4 manual revealing its new design, so there's good reason to think this leak is credible, ...
Google maps feaure green

Google Maps App for iOS Finally Updated After Four Months

Monday April 12, 2021 10:03 am PDT by
Following the completed rollout of App Privacy labels for its App Store apps, Google today updated the Google Maps app for the first time in four months. Apple in December began requiring all new app submissions and app updates to include App Privacy labels, detailing the data that is collected by the app so consumers know what they're sharing. Google didn't begin implementing App Privacy ...
iPad Pro Mini LED

Mini-LED iPad Pro Expected at Apple Event on April 20 as Production Ramps Up

Tuesday April 13, 2021 9:53 am PDT by
Apple today announced that it will be hosting a virtual event on Tuesday, April 20 at 10 a.m. Pacific Time, and one of the new products expected to be unveiled at the event is a new iPad Pro with a Mini-LED display. In a brief snippet shared with paid subscribers, Taiwanese supply chain news website DigiTimes today reported that Apple supplier Ennostar has substantially improved its yield...
apple event particularly innovative article

Gurman: Apple's 'Spring Loaded' Event Won't Feature Anything 'Particularly Innovative'

Thursday April 15, 2021 1:30 am PDT by
Bloomberg's highly-respected Mark Gurman says that he expects nothing "particularly innovative" or "extraordinary" to launch at Apple's "Spring Loaded" event next week, Tuesday, April 20. Gurman made the remarks during an interview for Bloomberg Technology, in which he reaffirmed that Apple will launch a new 11-inch and 12.9-inch iPad Pro, with the higher-end model featuring a brand new...
spotify car thing 1

Spotify Announces the 'Car Thing' as its First Hardware Device

Tuesday April 13, 2021 7:03 am PDT by
Spotify has today announced its first hardware device, the "Car Thing," which is an in-car dash-mounted music and podcast player (via TechCrunch). Spotify is looking to provide a product for customers who want a "more seamless" and personalized in-car listening experience, especially in the large number of cars that do not support modern in-car infotainment systems. The Car Thing is aimed ...