Unprotected T-Mobile API Let Anyone Get Customer Data With Just a Phone Number

A security vulnerability in T-Mobile's website let anyone gain access to the personal details of any T-Mobile customer using just a phone number, reports ZDNet.

An internal T-Mobile employee tool, promotool.t-mobile.com, had a hidden API that provided T-Mobile customer data when a customer's cell phone number was added to the end of the web address. Data that was available included full name, address, billing account number, and for some customers, tax identification numbers.

tmobile logo
Account data, such as service status and billing status was also included, but it does not appear that credit card numbers, passwords, or other sensitive information was compromised. ZDNet says that there were "references to account PINs used by customers as a security question" which could be used to hijack T-Mobile accounts.

The API was used by T-Mobile staff to look up customer data, but it was accessible to the public and not protected by a password. T-Mobile rectified the issue in early April after it was disclosed by security researcher Ryan Stevenson, who ultimately earned $1,000.

In a statement provided to ZDNet, T-Mobile says that it does not appear customer data was accessed using the API, but research suggests the API had been exposed since at least October 2017.

A T-Mobile spokesperson said: "The bug bounty program exists so that researchers can alert us to vulnerabilities, which is what happened here, and we support this type of responsible and coordinated disclosure." "The bug was patched as soon as possible and we have no evidence that any customer information was accessed," the spokesperson added.

This is not the first unprotected API issue that T-Mobile has faced. Last year, a similar bug also exposed customer data to hackers.

T-Mobile has more than 74 million customers, and had this most recent bug been exploited, a simple script could have provided hackers with access to data on millions of people.

Popular Stories

apple intelligence black

Report: Apple's AI Strategy Could Finally Pay Off in 2026

Tuesday December 30, 2025 9:01 am PST by
Apple's restrained artificial intelligence strategy may pay off in 2026 amid the arrival of a revamped Siri and concerns around the AI market "bubble" bursting, The Information argues. The speculative report notes that Apple has taken a restrained approach with AI innovations compared with peers such as OpenAI, Google, and Meta, which are investing hundreds of billions of dollars in data...
apple fitness 2026 1

Apple Teases 'Something Big' Coming Soon to Apple Fitness+

Tuesday December 30, 2025 2:11 pm PST by
The Apple Fitness+ Instagram account today teased that the service has "big plans" for 2026. In a video, several Apple Fitness+ trainers are shown holding up newspapers with headlines related to Apple Fitness+. What's Apple Fitness+ Planning for the New Year? Something Big is Coming to Apple Fitness+ The Countdown Begins. Apple Fitness+ 2026 is Almost Here 2026 Plans Still Under ...
maxresdefault

Hands-On With a Rough iPhone Fold Mockup

Monday December 29, 2025 10:55 am PST by
Apple is rumored to be introducing a foldable iPhone in September 2026, and since it will bring the biggest form factor change since the iPhone was introduced in 2007, curiosity about the design is high. A 3D designer created an iPhone Fold design based on rumors, and we printed it out to see how it compares to Apple's current iPhones. Subscribe to the MacRumors YouTube channel for more ...
maxresdefault

Where's the New Apple TV?

Monday December 22, 2025 11:30 am PST by
Apple hasn't updated the Apple TV 4K since 2022, and 2025 was supposed to be the year that we got a refresh. There were rumors suggesting Apple would release the new Apple TV before the end of 2025, but it looks like that's not going to happen now. Subscribe to the MacRumors YouTube channel for more videos. Bloomberg's Mark Gurman said several times across 2024 and 2025 that Apple would...
iphone 17 pro dark blue 1

iPhone 17 Pro and Pro Max Users Report Static Speaker Noise While Charging

Tuesday December 30, 2025 10:39 am PST by
iPhone 17 Pro and Pro Max owners are having trouble with the speakers of their devices, and have complained about a static or hissing noise that occurs when the iPhone is charging. There are multiple discussions about the issue on Reddit, the MacRumors forums, and Apple's Support Community, where affected users say there is a noticeable static noise "like an old radio." Some people report...
iPhone Top Left Hole Punch Face ID Feature Purple

iPhone 18 Pro Launching Next Year With These 12 New Features

Tuesday December 23, 2025 8:36 am PST by
While the iPhone 18 Pro and iPhone 18 Pro Max are not expected to launch for another nine months, there are already plenty of rumors about the devices. Below, we have recapped 12 features rumored for the iPhone 18 Pro models. The same overall design is expected, with 6.3-inch and 6.9-inch display sizes, and a "plateau" housing three rear cameras Under-screen Face ID Front camera in...
iphone 17 models

No iPhone 18 Launch This Year, Reports Suggest

Thursday January 1, 2026 8:43 am PST by
Apple is not expected to release a standard iPhone 18 model this year, according to a growing number of reports that suggest the company is planning a significant change to its long-standing annual iPhone launch cycle. Despite the immense success of the iPhone 17 in 2025, the iPhone 18 is not expected to arrive until the spring of 2027, leaving the iPhone 17 in the lineup as the latest...
Mac Pro Feature Blue

What's Happening With the Mac Pro?

Wednesday December 31, 2025 9:59 am PST by
Apple hasn't updated the Mac Pro since 2023, and according to recent rumors, there's no update coming in the near future. In fact, Apple might be finished with the Mac Pro. Bloomberg recently said that the Mac Pro is "on the back burner" and has been "largely written off" by Apple. Apple apparently views the more compact Mac Studio as the ideal high-end pro-level desktop, and it has almost...

Top Rated Comments

dhess34 Avatar
99 months ago
Pro tip from someone that works in Information Assurance, and has been involved in cleaning up several companies’ similar messes: anytime you see “we have no evidence that any customer information was accessed”, you can assume that they have zero logging. They ‘have no evidence’ because they have no logs; they aren’t saying it didn’t happen, it’s just a nice way to make it seem like nothing bad happened. Ask for evidence proving nothing bad happened, and you’ll be met with a horrified stare.
Score: 19 Votes (Like | Disagree)
profets Avatar
99 months ago
Makes me think back to this conversation with TMobile on Twitter about the passwords being stored in plaintext (though it was TMO Austria).

https://twitter.com/tmobileat/status/981418339653300224

“Our security is amazingly good” LOL



Attachment Image
Score: 16 Votes (Like | Disagree)
Analog Kid Avatar
99 months ago
Until we start punishing these stupid mistakes with penalties that actually hurt, this is just going to happen over and over...
Score: 15 Votes (Like | Disagree)
PlainviewX Avatar
99 months ago
Only $1000 for a catastrophic possible breach discovery? That's like getting paid $45 in a contest that was used as the Mets logo.
Score: 9 Votes (Like | Disagree)
FlipPhony Avatar
99 months ago
#uncarrier #unsafe #uncool
Score: 2 Votes (Like | Disagree)
justperry Avatar
99 months ago
#uncarrier #unsafe #uncool
Doesn't that apply to most big providers in the USA.:rolleyes:
The other big ones have their own "issues".
Score: 2 Votes (Like | Disagree)