Unprotected T-Mobile API Let Anyone Get Customer Data With Just a Phone Number

A security vulnerability in T-Mobile's website let anyone gain access to the personal details of any T-Mobile customer using just a phone number, reports ZDNet.

An internal T-Mobile employee tool, promotool.t-mobile.com, had a hidden API that provided T-Mobile customer data when a customer's cell phone number was added to the end of the web address. Data that was available included full name, address, billing account number, and for some customers, tax identification numbers.

tmobile logo
Account data, such as service status and billing status was also included, but it does not appear that credit card numbers, passwords, or other sensitive information was compromised. ZDNet says that there were "references to account PINs used by customers as a security question" which could be used to hijack T-Mobile accounts.

The API was used by T-Mobile staff to look up customer data, but it was accessible to the public and not protected by a password. T-Mobile rectified the issue in early April after it was disclosed by security researcher Ryan Stevenson, who ultimately earned $1,000.

In a statement provided to ZDNet, T-Mobile says that it does not appear customer data was accessed using the API, but research suggests the API had been exposed since at least October 2017.

A T-Mobile spokesperson said: "The bug bounty program exists so that researchers can alert us to vulnerabilities, which is what happened here, and we support this type of responsible and coordinated disclosure." "The bug was patched as soon as possible and we have no evidence that any customer information was accessed," the spokesperson added.

This is not the first unprotected API issue that T-Mobile has faced. Last year, a similar bug also exposed customer data to hackers.

T-Mobile has more than 74 million customers, and had this most recent bug been exploited, a simple script could have provided hackers with access to data on millions of people.

Popular Stories

iOS 26

iOS 26.2 Coming Soon With These 8 New Features on Your iPhone

Thursday December 11, 2025 8:49 am PST by
Apple seeded the second iOS 26.2 Release Candidate to developers earlier this week, meaning the update will be released to the general public very soon. Apple confirmed iOS 26.2 would be released in December, but it did not provide a specific date. We expect the update to be released by early next week. iOS 26.2 includes a handful of new features and changes on the iPhone, such as a new...
AirPods Pro Firmware Feature

Apple Releases New Firmware for AirPods Pro 2 and AirPods Pro 3

Thursday December 11, 2025 11:28 am PST by
Apple today released new firmware designed for the AirPods Pro 3 and the prior-generation AirPods Pro 2. The AirPods Pro 3 firmware is 8B30, up from 8B25, while the AirPods Pro 2 firmware is 8B28, up from 8B21. There's no word on what's include in the updated firmware, but the AirPods Pro 2 and AirPods Pro 3 are getting expanded support for Live Translation in the European Union in iOS...
Google maps feaure

Google Maps Quietly Added This Long-Overdue Feature for Drivers

Wednesday December 10, 2025 2:52 am PST by
Google Maps on iOS quietly gained a new feature recently that automatically recognizes where you've parked your vehicle and saves the location for you. Announced on LinkedIn by Rio Akasaka, Google Maps' senior product manager, the new feature auto-detects your parked location even if you don't use the parking pin function, saves it for up to 48 hours, and then automatically removes it once...
iOS 26

iOS 26.4 and iOS 27 Features Revealed in New Leak

Friday December 12, 2025 10:56 am PST by
Macworld's Filipe Espósito today revealed a handful of features that Apple is allegedly planning for iOS 26.4, iOS 27, and even iOS 28. The report said the features are referenced within the code for a leaked internal build of iOS 26 that is not meant to be seen by the public. However, it appears that Espósito and/or his sources managed to gain access to it, providing us with a sneak peek...
Foldable iPhone 2023 Feature 1

Apple to Make More Foldable iPhones Than Expected [Updated]

Tuesday December 9, 2025 9:59 am PST by
Apple has ordered 22 million OLED panels from Samsung Display for the first foldable iPhone, signaling a significantly larger production target than the display industry had previously anticipated, ET News reports. In the now-seemingly deleted report, ET News claimed that Samsung plans to mass-produce 11 million inward-folding OLED displays for Apple next year, as well as 11 million...
iOS 26

Apple Releases iOS 26.2 With Alarms for Reminders, Lock Screen Changes, Enhanced Safety Alerts and More

Friday December 12, 2025 10:10 am PST by
Apple today released iOS 26.2, the second major update to the iOS 26 operating system that came out in September, iOS 26.2 comes a little over a month after iOS 26.1 launched. ‌iOS 26‌.2 is compatible with the ‌iPhone‌ 11 series and later, as well as the second-generation ‌iPhone‌ SE. The new software can be downloaded on eligible iPhones over-the-air by going to Settings >...
AirTag 2 Mock Feature

Apple AirTag 2: Four New Features Found in iOS 26 Code

Thursday December 11, 2025 10:31 am PST by
The AirTag 2 will include a handful of new features that will improve tracking capabilities, according to a new report from Macworld. The site says that it was able to access an internal build of iOS 26, which includes references to multiple unreleased products. Here's what's supposedly coming: An improved pairing process, though no details were provided. AirTag pairing is already...
iOS 26

15 New Things Your iPhone Can Do in iOS 26.2

Friday December 5, 2025 9:40 am PST by
Apple is about to release iOS 26.2, the second major point update for iPhones since iOS 26 was rolled out in September, and there are at least 15 notable changes and improvements worth checking out. We've rounded them up below. Apple is expected to roll out iOS 26.2 to compatible devices sometime between December 8 and December 16. When the update drops, you can check Apple's servers for the ...
macOS Tahoe 26 Thumb

Apple Releases macOS Tahoe 26.2 With Edge Light

Friday December 12, 2025 10:08 am PST by
Apple today released macOS Tahoe 26.2, the second major update to the macOS Tahoe operating system that came out in September. macOS Tahoe 26.2 comes five weeks after Apple released macOS Tahoe 26.1. Mac users can download the macOS Tahoe update by using the Software Update section of System Settings. macOS Tahoe 26.2 includes Edge Light, a feature that illuminates your face with soft...

Top Rated Comments

dhess34 Avatar
99 months ago
Pro tip from someone that works in Information Assurance, and has been involved in cleaning up several companies’ similar messes: anytime you see “we have no evidence that any customer information was accessed”, you can assume that they have zero logging. They ‘have no evidence’ because they have no logs; they aren’t saying it didn’t happen, it’s just a nice way to make it seem like nothing bad happened. Ask for evidence proving nothing bad happened, and you’ll be met with a horrified stare.
Score: 19 Votes (Like | Disagree)
profets Avatar
99 months ago
Makes me think back to this conversation with TMobile on Twitter about the passwords being stored in plaintext (though it was TMO Austria).

https://twitter.com/tmobileat/status/981418339653300224

“Our security is amazingly good” LOL



Attachment Image
Score: 16 Votes (Like | Disagree)
Analog Kid Avatar
99 months ago
Until we start punishing these stupid mistakes with penalties that actually hurt, this is just going to happen over and over...
Score: 15 Votes (Like | Disagree)
PlainviewX Avatar
99 months ago
Only $1000 for a catastrophic possible breach discovery? That's like getting paid $45 in a contest that was used as the Mets logo.
Score: 9 Votes (Like | Disagree)
FlipPhony Avatar
99 months ago
#uncarrier #unsafe #uncool
Score: 2 Votes (Like | Disagree)
justperry Avatar
99 months ago
#uncarrier #unsafe #uncool
Doesn't that apply to most big providers in the USA.:rolleyes:
The other big ones have their own "issues".
Score: 2 Votes (Like | Disagree)