Amazon Key Expands to In-Car Deliveries in Select U.S. Cities

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After first launching the "Amazon Key" service for users to allow delivery people to enter their home and drop off packages, Amazon today has revealed the expansion of the platform into "Amazon Key In-Car." Now, when Prime members in select cities checkout on Amazon, they will be able to choose an in-car delivery option.

The company says that the service is available at no extra cost for Prime members, and it is limited to certain vehicle brands: Chevrolet, Buick, GMC, Cadillac and Volvo. Users can check their vehicle's eligibility on Amazon.com, and then download the Amazon Key iOS app [Direct Link] to complete setup.

“Since launching Amazon Key last November, we’ve safely delivered everything from cameras to collectable coins inside the home. Customers have also told us they love features like keyless guest access and being able to monitor their front door from anywhere with the Amazon Key App,” said Peter Larsen, Vice President of Delivery Technology, Amazon.

“In-car delivery gives customers that same peace of mind and allows them to take the Amazon experience with them. And, with no additional hardware or devices required, customers can start ordering in-car delivery today.”

Afterwards, customers shop as normal on Amazon.com or in the Amazon mobile apps, select an eligible address, and then choose in-car delivery at checkout. The app gives customers a 4-hour time window for delivery, and requires the car to be parked within two blocks of the selected address.

Then, as the delivery arrives, Amazon says that it authorizes the delivery driver prior to unlocking the vehicle, and that "no special access or keys are given to the driver." The app then alerts customers that the package is in their car and their vehicle is relocked.


In a frequently asked questions section of the Amazon Key In-Car page, Amazon explains how the platform uses an active connected car service plan (OnStar or Volvo On Call) to communicate and lock/unlock a vehicle:

Amazon Key enables in-car deliveries by linking your Amazon Prime account with your Chevrolet, Buick, GMC or Cadillac Owner Center account and active connected car service plan. If you do not currently have an active connected service plan, just push the blue OnStar button inside your vehicle to activate service. Services vary by model, and most 2015 model year and newer retail Chevrolet, Buick, GMC and Cadillac vehicles qualify for a standard connectivity plan at no additional charge.

Amazon says this process is secure thanks to multiple layers of verification in the in-car delivery process. Each time a driver requests access to a vehicle, the company verifies that an authorized driver is at the designated location with the correct package, "through an encrypted authentication process." After that's complete, Amazon unlocks the car, sends customers a notification, and relocks the car after the package is secure.

There are some limits to the location of the parked car, with Amazon stating that in-car deliveries can only be made to a vehicle in an "open, street-level, and publicly accessible area," so no parking garages. Still, customers can order "tens of millions" of items on Amazon and deliver them to a vehicle, according to the company. Amazon Key In-Car launches today in 37 cities and surrounding areas across the United States.

Tag: Amazon

Top Rated Comments

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33 months ago

I guess I just choose not to live in a ****** area where people steal everything. I get countless packages and haven't had issues.

Ah, the good old reliable sample size of one.
Score: 12 Votes (Like | Disagree)
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33 months ago
Wow. I'll stick with the 2-day Prime shipping to my front door...
Score: 12 Votes (Like | Disagree)
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33 months ago

So now not only will your Amazon package get stolen but your car broken into also. Awesome.

What's wrong with having it delivered to your house or office?

People steal packages from your doorstep. I have had two stolen in the past 3 months and I don't even order online that much. It is a serious problem and is frustrating when you're depending on the item to be there and it isn't. Then you have to call Amazon to resend it and hopefully they will replace without them thinking you are scamming the system.

And having things delivered to work is fine unless you live in a city and use public transportation. The last thing I want is a large sized box being brought to my office and then I have to carry it on a train or bus. I like the idea of having access to the trunk instead of the home. Good job, Amazon.
Score: 9 Votes (Like | Disagree)
Avatar
33 months ago

Ah, the good old reliable sample size of one.

LOL exactly! It amazes me how many people struggle to look beyond their current situation and see if something is good (or bad) for others.
Score: 8 Votes (Like | Disagree)
Avatar
33 months ago

Wow. I'll stick with the 2-day Prime shipping to my front door...

I’d rather have my box in my trunk than left out on a porch or sidewalk (in cities). It’s a serious problem!
Score: 8 Votes (Like | Disagree)
Avatar
33 months ago

I guess I just choose not to live in a ****** area where people steal everything. I get countless packages and haven't had issues.

****** area? I live in second wealthiest county in the United States and is by far one of the most desirable areas to live. Stealing from your doorstep doesn't mean you live in a crime ridden area.

But according to your logic, Beverly Hills must be crime central since Hollywood stars have their homes broken into constantly and require things like fences, cameras, alarm systems and guards...o_O
Score: 7 Votes (Like | Disagree)

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