Apple Considering Offering Rebates to Customers Who Purchased Full-Price iPhone Batteries

Apple is considering providing rebates to customers who purchased full-price iPhones before its reduced-cost $29 battery replacements were made available, reports Recode.

Apple confirmed that it is exploring the option following an inquiry from U.S. Senator John Thune, who asked whether Apple would offer rebates to customers who had already purchased new batteries at higher prices.

iphone 6s battery

Has Apple explored whether consumers who paid the full, non-discounted price for a replacement batter in an effort to restore performance should be allowed to seek a rebate for some of the purchase price?"

Apple vice president for public policy Cynthia Hogan answered Thune's inquiry today and said that Apple is indeed looking into whether a rebate program can be provided to customers. "Yes, we are exploring this and will update you accordingly," she told Thune.

Apple began offering customers with an iPhone 6 and newer low-cost $29 battery replacements starting in December following outrage over the company's decision to introduce an iPhone-slowing power management feature in older devices.

Though the power management feature was first introduced in iOS 10.2.1 early in 2017, the details behind how it works were not fully discovered or explained by Apple until December. As it turns out, in older devices with degraded batteries, the power management feature can result in processor throttling at times of peak usage. Replacing the battery in affected devices solves the problem.

When Apple made $29 battery replacements available to customers in late December it also provided some customers who had already made a purchase with refunds, but the company limited refunds to batteries purchased on or after December 14. Customers who purchased a replacement battery before December 14 at the full $79 price have not been able to get their money back.

Should Apple make a rebate program available to customers who previously made a battery purchase, it would presumably cover customers who purchased replacement batteries earlier in the year.

Top Rated Comments

BootsWalking Avatar
57 months ago
The only time Apple 'considers' doing the right thing is when lawyers or government officials come calling.
Score: 16 Votes (Like | Disagree)
RealAppleFan Avatar
57 months ago
How about those who purchased new iPhones?

They deserve a rebate as well. They thought their phone was defective or out-of-date when they experience heavy lag due to throttle that wasn't disclosed.

(Source: I'm one of these customers)
Score: 9 Votes (Like | Disagree)
MrBat Avatar
57 months ago
What is right?
The only thing Apple did wrong was not being transparent on this 'issue'.
Batteries degrade, common knowledge.
Maybe Apple should allow 3rd party battery replacements or make it permanently cheaper, €85+ is just too much.
Apple was quite on the wrong side. The problem became a problem because Apple decided for the customers to slow down the phone instead of being honest about the battery issue (like in the macbooks?), when battery needed replacement. Something as "simple" as a battery health status notification would have prevented this all.

Random average iPhone user with a bad battery gets a notification: Battery is degraded. Replacement advised to regain full iPhone performance.

Something as simple as a notification, like this one above, would have prevented many headaches. ;)

Other phone companies don't do that? Sure. As far as we know, no other company slows down the phones though. If battery is bad, they just shut down, so you change the battery and move on with life.
Score: 9 Votes (Like | Disagree)
SnarkyBear Avatar
57 months ago
What is right?
The only thing Apple did wrong was not being transparent on this 'issue'.
Batteries degrade, common knowledge.
Maybe Apple should allow 3rd party battery replacements or make it permanently cheaper, €85+ is just too much.
The only thing Apple did wrong was profit handsomely on sales of new iPhones, since people believed that their older phones were outdated instead of intentionally being slowed down.
Score: 6 Votes (Like | Disagree)
Piggie Avatar
57 months ago
I'd be impressed if Apple would compensate those who purchased iPhone 8 because of recommendations to do so by Apple Geniuses, from their previous iPhone due to the effects of the battery / performance throttling.
Exactly.
There could have been many many people who looked at how slow their old phone was working.
Listened to Apple's staff totally denying they did anything to slow the phone, so assumed, well, I guess it's just getting old, and I need to buy a brand new phone.
Only to find out a few months later a $29 battery was all they really needed.
Score: 5 Votes (Like | Disagree)
BootsWalking Avatar
57 months ago
What is right?
The only thing Apple did wrong was not being transparent on this 'issue'.
Batteries degrade, common knowledge.
Maybe Apple should allow 3rd party battery replacements or make it permanently cheaper, €85+ is just too much.
Batteries degrade but no iPhone other than the 6 has an issue where that degradation causes the phone to intermittently shut down under peak load. On other iPhones the only symptom of the degradation is reduced battery life. There is an obvious design flaw in the iPhone 6 which Apple still refuses to admit.
Score: 4 Votes (Like | Disagree)

Popular Stories

2022 back to school apple

Apple Launches 2022 Back to School Offer: Up to $150 Gift Card With Mac or iPad

Friday June 24, 2022 5:08 am PDT by
Apple today launched its annual "Back to School" promotion for college/university students in the United States and Canada. This year's promotion offers a free Apple gift card with the purchase of an eligible Mac or iPad, rather than free AirPods like last year. Apple is also offering students 20% off AppleCare+ plans during the promotion. Apple is offering a $150 gift card with the purchase ...
widgets ios 16 feature

Gurman: iPhone 14 Pro to Feature Always-On Display Showing iOS 16's New Lock Screen Widgets

Sunday June 26, 2022 7:36 am PDT by
iPhone 14 Pro models are widely expected to feature always-on displays that allow users to view glanceable information without having to tap to wake the screen. In the latest edition of his Power On newsletter for Bloomberg, Mark Gurman said the feature will include support for iOS 16's new Lock screen widgets for weather, fitness, and more. "Like the Apple Watch, the iPhone 14 Pro will be...
m2 mac mini screen feature

Gurman: Apple Planning M2 Pro Mac Mini, New Apple TV With A14 Chip, Revamped HomePod With S8 Chip, and More

Sunday June 26, 2022 6:31 am PDT by
In the latest edition of his Power On newsletter for Bloomberg, Mark Gurman outlined additional M2 Macs on Apple's product roadmap, including new Mac mini models with M2 and M2 Pro chips, new 14-inch and 16-inch MacBook Pro models with M2 Pro and M2 Max chips, and a new Mac Pro tower with M2 Ultra and "M2 Extreme" chips. Following the M2 series of Macs, Gurman said the first M3 series of...
13 inch macbook pro m2 mock feature 2

Base 13-Inch MacBook Pro With M2 Chip Has Significantly Slower SSD Speeds

Sunday June 26, 2022 2:52 pm PDT by
Following the launch of Apple's new 13-inch MacBook Pro with the M2 chip, it has been discovered that the $1,299 base model with 256GB of storage has significantly slower SSD read/write speeds compared to the equivalent previous-generation model. YouTube channels such as Max Tech and Created Tech tested the 256GB model with Blackmagic's Disk Speed Test app and found that the SSD's read and...
M2 Pro and Max Feature

Apple's Upcoming M2 Pro Chip for High-End MacBook Pro and Mac Mini Will Reportedly Be 3nm

Monday June 27, 2022 7:31 am PDT by
TSMC will manufacture Apple's upcoming "M2 Pro" and "M3" chips based on its 3nm process, according to Taiwanese industry publication DigiTimes. "Apple reportedly has booked TSMC capacity for its upcoming 3nm M3 and M2 Pro processors," said DigiTimes, in a report focused on competition between chipmakers like TSMC and Samsung to secure 3nm chip orders. As expected, the report said TSMC will...
airpods pro 2 1

AirPods Pro 2 Said to Feature Upgraded H1 Chip, Find My, Heart Rate Detection, USB-C and More

Friday June 24, 2022 9:48 am PDT by
The next-generation AirPods Pro could come with a long list of new features that include heart rate detection, the ability to function as a hearing aid, and a USB-C port according to a report from 52Audio. The site claims that it has received new information on the AirPods Pro 2, and it has used that information to provide some renders on what the earbuds might look like. Design wise, there...
tesla carplay hack

Tesla Apple CarPlay Hack Updated to Work With Any Tesla Model

Monday June 27, 2022 3:38 am PDT by
Polish developer Michał Gapiński has released a new and improved version of his "Tesla Android Project" which brings Apple's CarPlay experience to more Tesla vehicles than ever before. According to Gapiński, version 2022.25.1 provides "100% functional CarPlay integration for any Tesla," and comes with several new features and bug fixes. The project now supports DRM video playback so that...