Apple Considering Offering Rebates to Customers Who Purchased Full-Price iPhone Batteries

Apple is considering providing rebates to customers who purchased full-price iPhones before its reduced-cost $29 battery replacements were made available, reports Recode.

Apple confirmed that it is exploring the option following an inquiry from U.S. Senator John Thune, who asked whether Apple would offer rebates to customers who had already purchased new batteries at higher prices.

iphone 6s battery

Has Apple explored whether consumers who paid the full, non-discounted price for a replacement batter in an effort to restore performance should be allowed to seek a rebate for some of the purchase price?"

Apple vice president for public policy Cynthia Hogan answered Thune's inquiry today and said that Apple is indeed looking into whether a rebate program can be provided to customers. "Yes, we are exploring this and will update you accordingly," she told Thune.

Apple began offering customers with an iPhone 6 and newer low-cost $29 battery replacements starting in December following outrage over the company's decision to introduce an iPhone-slowing power management feature in older devices.

Though the power management feature was first introduced in iOS 10.2.1 early in 2017, the details behind how it works were not fully discovered or explained by Apple until December. As it turns out, in older devices with degraded batteries, the power management feature can result in processor throttling at times of peak usage. Replacing the battery in affected devices solves the problem.

When Apple made $29 battery replacements available to customers in late December it also provided some customers who had already made a purchase with refunds, but the company limited refunds to batteries purchased on or after December 14. Customers who purchased a replacement battery before December 14 at the full $79 price have not been able to get their money back.

Should Apple make a rebate program available to customers who previously made a battery purchase, it would presumably cover customers who purchased replacement batteries earlier in the year.

Related Forum: iPhone

Top Rated Comments

BootsWalking Avatar
81 months ago
The only time Apple 'considers' doing the right thing is when lawyers or government officials come calling.
Score: 16 Votes (Like | Disagree)
RealAppleFan Avatar
81 months ago
How about those who purchased new iPhones?

They deserve a rebate as well. They thought their phone was defective or out-of-date when they experience heavy lag due to throttle that wasn't disclosed.

(Source: I'm one of these customers)
Score: 9 Votes (Like | Disagree)
MrBat Avatar
81 months ago
What is right?
The only thing Apple did wrong was not being transparent on this 'issue'.
Batteries degrade, common knowledge.
Maybe Apple should allow 3rd party battery replacements or make it permanently cheaper, €85+ is just too much.
Apple was quite on the wrong side. The problem became a problem because Apple decided for the customers to slow down the phone instead of being honest about the battery issue (like in the macbooks?), when battery needed replacement. Something as "simple" as a battery health status notification would have prevented this all.

Random average iPhone user with a bad battery gets a notification: Battery is degraded. Replacement advised to regain full iPhone performance.

Something as simple as a notification, like this one above, would have prevented many headaches. ;)

Other phone companies don't do that? Sure. As far as we know, no other company slows down the phones though. If battery is bad, they just shut down, so you change the battery and move on with life.
Score: 9 Votes (Like | Disagree)
SnarkyBear Avatar
81 months ago
What is right?
The only thing Apple did wrong was not being transparent on this 'issue'.
Batteries degrade, common knowledge.
Maybe Apple should allow 3rd party battery replacements or make it permanently cheaper, €85+ is just too much.
The only thing Apple did wrong was profit handsomely on sales of new iPhones, since people believed that their older phones were outdated instead of intentionally being slowed down.
Score: 6 Votes (Like | Disagree)
Piggie Avatar
81 months ago
I'd be impressed if Apple would compensate those who purchased iPhone 8 because of recommendations to do so by Apple Geniuses, from their previous iPhone due to the effects of the battery / performance throttling.
Exactly.
There could have been many many people who looked at how slow their old phone was working.
Listened to Apple's staff totally denying they did anything to slow the phone, so assumed, well, I guess it's just getting old, and I need to buy a brand new phone.
Only to find out a few months later a $29 battery was all they really needed.
Score: 5 Votes (Like | Disagree)
BootsWalking Avatar
81 months ago
What is right?
The only thing Apple did wrong was not being transparent on this 'issue'.
Batteries degrade, common knowledge.
Maybe Apple should allow 3rd party battery replacements or make it permanently cheaper, €85+ is just too much.
Batteries degrade but no iPhone other than the 6 has an issue where that degradation causes the phone to intermittently shut down under peak load. On other iPhones the only symptom of the degradation is reduced battery life. There is an obvious design flaw in the iPhone 6 which Apple still refuses to admit.
Score: 4 Votes (Like | Disagree)

Popular Stories

iPhone 16 Camera Lozenge 2 Colors

iPhone 16 Plus Rumored to Come in These 7 Colors

Wednesday April 10, 2024 3:52 am PDT by
Apple's iPhone 16 Plus may come in seven colors that either build upon the existing five colors in the standard iPhone 15 lineup or recast them in a new finish, based on a new rumor out of China. According to the Weibo-based leaker Fixed focus digital, Apple's upcoming larger 6.7-inch iPhone 16 Plus model will come in the following colors, compared to the colors currently available for the...
apple tv 4k yellow bg feature

When to Expect a New Apple TV to Launch

Tuesday April 9, 2024 8:30 am PDT by
It has been nearly a year and a half since the current Apple TV was released, so the device is becoming due for a hardware upgrade. Below, we recap rumors about the next Apple TV, including potential features and launch timing. The current model is the third-generation Apple TV 4K, announced in October 2022. Key new features compared to the previous model from 2021 include a faster A15...
apple silicon feature joeblue

Macs to Get AI-Focused M4 Chips Starting in Late 2024

Thursday April 11, 2024 10:10 am PDT by
Apple will begin updating its Mac lineup with M4 chips in late 2024, according to Bloomberg's Mark Gurman. The M4 chip will be focused on improving performance for artificial intelligence capabilities. Last year, Apple introduced the M3, M3 Pro, and M3 Max chips all at once in October, so it's possible we could see the M4 lineup come during the same time frame. Gurman says that the entire...
iOS 18 WWDC 24 Feature 2

iOS 18 May Feature All-New 'Safari Browsing Assistant'

Wednesday April 10, 2024 6:11 am PDT by
iOS 18 will apparently feature a new Safari browsing assistant, according to backend code on Apple's servers discovered by Nicolás Álvarez. MacRumors contributor Aaron Perris confirmed that the code exists, but not many details are known at this time. Álvarez said it seems like the browsing assistant will use iCloud Private Relay's infrastructure to send relevant data to Apple in a...
maxresdefault

Review: Six Months With the iPhone 15 Pro

Wednesday April 10, 2024 10:53 am PDT by
It's been a bit over six months since the iPhone 15 lineup came out in September, and MacRumors videographer Dan Barbera has been using an iPhone 15 Pro Max sans case since launch. Over on our YouTube channel, Dan did a long term review to demo how his phone has held up and his thoughts on the Action button, battery life, and camera features. Subscribe to the MacRumors YouTube channel for more ...
iPhone 16 Pro Sizes Feature

Alleged iPhone 16 Battery Details Show Smaller Capacity for One Model

Tuesday April 9, 2024 3:46 am PDT by
Apple's upcoming iPhone 16 lineup will feature bigger battery capacities compared to previous-generation models with the exception of the iPhone 16 Plus, which will have a smaller battery than its predecessor. That's according to the Chinese Weibo-based leaker OvO Baby Sauce OvO, a relatively new source of supply chain leaks with an as-yet unproven track record for accuracy. The iPhone 16 ...