Some New iPhone X Owners Facing Activation Issues [Updated]

The iPhone X is now widely available across the United States, but some new iPhone X owners aren't able to start using their new phones due to carrier activation issues and congestion.

On the MacRumors forums, a number of AT&T users are complaining about activation problems, and there are also reports of activation issues on Twitter and reddit. Some AT&T customers are seeing long wait times for the activation process before it eventually fails with an error message.

iphonexactivation

Image via MacRumors reader William

The issue appears to be due to heavy congestion with so many new devices being released into the wild at once. Several of our readers have been able to get the activation process to work after multiple attempts, while others have gotten it to work after a restart or via iTunes. From MacRumors reader anthonymoody:

I called Apple. As another person posted, they had me shut down (hold the large button right side, then swipe to shut down) and restart (hold large button right side). It still didn't work. Told me to call AT&T, which I did. They confirmed their servers are slammed but gave me the automated activation phone number. I called it, system said it was activated (!) But still no joy on the phone itself.

I swapped SIMs with my prior phone...still no joy.

Connected to iTunes and after having to restart the process several times owed to errors (guessing servers getting slammed) I was FINALLY able to get it going - in fact it update to 11.1 and restored from an iOS 11.1 back up in one shot.

While most of the reports seem to be coming from AT&T users, there are also scattered reports from Verizon customers who are seeing activation problems.

Unfortunately, there appears to be no fix at this time beyond waiting or attempting the activation process over and over again. The problem should start to clear up later today as the servers become less crowded, but Apple and/or affected carriers may also be able to implement some kind of fix.

We'll update this post should we hear reports of the congestion clearing up.

Update: Verizon says that customers who purchased a Verizon iPhone X are not experiencing activation issues, but we have heard some reports from Verizon users who are indeed having problems. Verizon activation issues do not seem to be as prevalent as AT&T activation issues, though.

Update: AT&T says the activation problem is fixed. AT&T's statement: "Some of our customers experienced a delay activating their iPhone X. The issue was not specific to our customers and is resolved."

Related Forum: iPhone

Top Rated Comments

jdwoodmed Avatar
66 months ago
Many, if not all having this issue. Good job Apple.
Not Apple's fault?... It's carrier-side issues.
Score: 16 Votes (Like | Disagree)
840quadra Avatar
66 months ago
Sadly Some of them are rushing to activate so they can resell their devices.

Hopefully this clears up soon. No doubt has to be frustrating to those waiting to play with their new device on launch day.

Many, if not all having this issue. Good job Apple.
Since it appears that it impacts AT&T Users more (No surprise here, their AW3 Launch day activations were a disaster), I doubt it has much to do with Apple.
Score: 10 Votes (Like | Disagree)
omihek Avatar
66 months ago
This is why I'm waiting to get mine. Aw heck, who am I kidding? I just don't have that kind of money. Maybe next year.
Score: 10 Votes (Like | Disagree)
applepizzaz4u Avatar
66 months ago
Currently chatting with Apple support about the AT&T activation issues and the rep told me this joke:

What is Forrest Gump's password?

1Forrest1

:)
Score: 6 Votes (Like | Disagree)
AJ5790 Avatar
66 months ago
Many, if not all having this issue. Good job Apple.
Apple is responsible for maintaining the servers of the carriers? Weird.
Score: 5 Votes (Like | Disagree)
AMTYVLE Avatar
66 months ago
Gotta wait from the Keynote to Pre-order....Wait for launch day. Launch day gets here, gotta wait again for UPS to deliver....finally get the phone....now gotta wait to activate it because AT&T servers are from 1994 and can't handle this traffic. This is 2017 AT&T, lets get with the program. :mad:
Score: 3 Votes (Like | Disagree)

Popular Stories

Emergency SOS via Satellite iPhone YT

Apple's iPhone 14 Emergency SOS via Satellite Feature Saves Stranded Man in Alaska

Thursday December 1, 2022 4:37 pm PST by
With the launch of iOS 16.1, Apple rolled out a Emergency SOS via Satellite, which is designed to allow iPhone 14 owners to contact emergency services using satellite connectivity when no cellular or WiFi connection is available. The feature was put to the test in Alaska today, when a man became stranded in a rural area. In the early hours of the morning on December 1, Alaska State Troopers ...
General iOS 16 Feature Yellow

iOS 16.2 for iPhone Launching This Month With These 8 New Features

Thursday December 1, 2022 8:44 am PST by
Apple plans to publicly release iOS 16.2 for the iPhone in mid-December, according to Bloomberg's Mark Gurman. The update remains in beta testing for now, with at least eight new features and changes already uncovered so far. iOS 16.2 introduces a number of new features, including Apple's new whiteboard app Freeform, two new Lock Screen widgets for Sleep and Medications, the ability to hide...
iOS 16

Apple Releases iOS 16.1.2 With Carrier Improvements and Crash Detection Optimizations

Wednesday November 30, 2022 10:09 am PST by
Apple today released iOS 16.1.2, another minor bug fix update that comes one week after the release of iOS 16.1.1 and three weeks after the launch of iOS 16.1, an update that added support for iCloud Shared Photo Library, Matter, Live Activities, and more. The iOS 16.1.2 update can be downloaded on eligible iPhones over-the-air by going to Settings > General > Software Update. According...
iPad 10 Battery Pull Tabs

iPad 10 Teardown Reveals Why Device Isn't Compatible With Apple Pencil 2

Thursday December 1, 2022 10:48 am PST by
Do-it-yourself repair website iFixit today shared a video teardown of Apple's new 10th-generation iPad, providing a closer look inside the tablet and revealing why the device lacks support for the second-generation Apple Pencil. The teardown reveals the internal layout of the iPad, including its two-cell 7,606 mAh battery, logic board with the A14 Bionic chip, and more. As suspected, the...
iOS 16

When Will iOS 16.2 Be Released?

Friday December 2, 2022 2:13 pm PST by
Apple in late October began testing iOS 16.2 and iPadOS 16.2 updates, providing betas to both developers and public beta testers. As of now, we've had four total betas, with the fourth beta having been released earlier this week. iOS 16.2 and iPadOS 16.2 are expected before the end of the year, and we thought we'd try to narrow down the launch timeline. With only four betas released since...
14 vs 16 inch mbp m2 pro and max feature 1

Major RAM Upgrade Coming to Next-Generation MacBook Pro

Friday December 2, 2022 2:03 am PST by
The next-generation MacBook Pro models could feature faster RAM, according to a recent report from a reliable source. MacRumors Forums member "Amethyst," who accurately revealed details about the Mac Studio and Studio Display before those products were announced, recently provided information about Apple's upcoming 14- and 16-inch MacBook Pro models. The new machines are expected to feature...
iOS 16

Apple Still Has These 5 Things to Release Heading Into 2023

Thursday December 1, 2022 7:12 am PST by
The calendar has turned to December and that means Apple has only one month left to fulfill its promises of releasing an Apple Music Classical app and expanding its self-service repair program to Europe before the end of 2022. Delays are always possible, of course, so the plans could be pushed back to 2023. In any case, we have put together a list of five things that Apple still has to release...
iOS 16

Apple Seeds Fourth Betas of iOS 16.2 and iPadOS 16.2 [Update: Public Beta Available]

Thursday December 1, 2022 10:16 am PST by
Apple today seeded the fourth betas of upcoming iOS 16.2 and iPadOS 16.2 updates to developers for testing purposes, with the betas coming two weeks after Apple seeded the third betas of iOS 16.2 and iPadOS 16.2. Registered developers are able to download the iOS 16‌.2 and iPadOS 16.2 profiles from the Apple Developer Center, and once installed, the beta is available over the air. iOS...
iPhone Measure Height

Newer iPhones Allow You to Measure Someone's Height Instantly — Here's How

Saturday December 3, 2022 10:23 am PST by
iPhone 12 Pro and Pro Max, iPhone 13 Pro and Pro Max, and iPhone 14 Pro and Pro Max models feature a LiDAR Scanner next to the rear camera that can be used to measure a person's height instantly in Apple's preinstalled Measure app. To measure a person's height, simply open the Measure app, point your iPhone at the person you want to measure, and make sure they are visible on the screen from...
apple ar headset concept 2

Apple Now Calling AR/VR Headset Operating System 'xrOS'

Thursday December 1, 2022 12:57 pm PST by
Apple has decided to call the software that will run on its upcoming AR/VR headset "xrOS," an update from the original "RealityOS or "rOS" naming the company was planning on, according to Bloomberg. Render created by Ian Zelbo based on rumored information The name change comes as Apple begins to prepare for the launch of the headset, which is expected at some point in 2023. The headset will...