Apple is separating the new smartphones into its usual low-cost versus high-cost categories, with big differences between the two models coming down to the camera, display, and battery life.
iOS 13 & watchOS 6 Now Available
Some New iPhone X Owners Facing Activation Issues [Updated]
The iPhone X is now widely available across the United States, but some new iPhone X owners aren't able to start using their new phones due to carrier activation issues and congestion.
On the MacRumors forums, a number of AT&T users are complaining about activation problems, and there are also reports of activation issues on Twitter and reddit. Some AT&T customers are seeing long wait times for the activation process before it eventually fails with an error message.
Image via MacRumors reader William
The issue appears to be due to heavy congestion with so many new devices being released into the wild at once. Several of our readers have been able to get the activation process to work after multiple attempts, while others have gotten it to work after a restart or via iTunes. From MacRumors reader anthonymoody:
Unfortunately, there appears to be no fix at this time beyond waiting or attempting the activation process over and over again. The problem should start to clear up later today as the servers become less crowded, but Apple and/or affected carriers may also be able to implement some kind of fix.
We'll update this post should we hear reports of the congestion clearing up.
Update: Verizon says that customers who purchased a Verizon iPhone X are not experiencing activation issues, but we have heard some reports from Verizon users who are indeed having problems. Verizon activation issues do not seem to be as prevalent as AT&T activation issues, though.
Update: AT&T says the activation problem is fixed. AT&T's statement: "Some of our customers experienced a delay activating their iPhone X. The issue was not specific to our customers and is resolved."
On the MacRumors forums, a number of AT&T users are complaining about activation problems, and there are also reports of activation issues on Twitter and reddit. Some AT&T customers are seeing long wait times for the activation process before it eventually fails with an error message.
The issue appears to be due to heavy congestion with so many new devices being released into the wild at once. Several of our readers have been able to get the activation process to work after multiple attempts, while others have gotten it to work after a restart or via iTunes. From MacRumors reader anthonymoody:
I called Apple. As another person posted, they had me shut down (hold the large button right side, then swipe to shut down) and restart (hold large button right side). It still didn't work. Told me to call AT&T, which I did. They confirmed their servers are slammed but gave me the automated activation phone number. I called it, system said it was activated (!) But still no joy on the phone itself.While most of the reports seem to be coming from AT&T users, there are also scattered reports from Verizon customers who are seeing activation problems.
I swapped SIMs with my prior phone...still no joy.
Connected to iTunes and after having to restart the process several times owed to errors (guessing servers getting slammed) I was FINALLY able to get it going - in fact it update to 11.1 and restored from an iOS 11.1 back up in one shot.
Unfortunately, there appears to be no fix at this time beyond waiting or attempting the activation process over and over again. The problem should start to clear up later today as the servers become less crowded, but Apple and/or affected carriers may also be able to implement some kind of fix.
We'll update this post should we hear reports of the congestion clearing up.
Update: Verizon says that customers who purchased a Verizon iPhone X are not experiencing activation issues, but we have heard some reports from Verizon users who are indeed having problems. Verizon activation issues do not seem to be as prevalent as AT&T activation issues, though.
Update: AT&T says the activation problem is fixed. AT&T's statement: "Some of our customers experienced a delay activating their iPhone X. The issue was not specific to our customers and is resolved."
[ 362 comments ]
Top Rated Comments
(View all)
25 months ago
Many, if not all having this issue. Good job Apple.
Not Apple's fault?... It's carrier-side issues.
25 months ago
This is why I'm waiting to get mine. Aw heck, who am I kidding? I just don't have that kind of money. Maybe next year.
25 months ago
Sadly Some of them are rushing to activate so they can resell their devices.
Hopefully this clears up soon. No doubt has to be frustrating to those waiting to play with their new device on launch day.
Hopefully this clears up soon. No doubt has to be frustrating to those waiting to play with their new device on launch day.
Many, if not all having this issue. Good job Apple.
Since it appears that it impacts AT&T Users more (No surprise here, their AW3 Launch day activations were a disaster), I doubt it has much to do with Apple.
25 months ago
Currently chatting with Apple support about the AT&T activation issues and the rep told me this joke:
What is Forrest Gump's password?
1Forrest1
:)
What is Forrest Gump's password?
1Forrest1
:)
25 months ago
Many, if not all having this issue. Good job Apple.
Apple is responsible for maintaining the servers of the carriers? Weird.
25 months ago
its happened in previous years, i believe i had an iPad do that. hopefully it will pass fast.
Carriers probably need to scale up their AWS instances.
25 months ago
But they can't. So more and more people will sit there and try over and over again instead of just relaxing and trying again later.
People shouldn't have to relax and try later. The expectation is that it should be working. Now.
25 months ago
Gotta wait from the Keynote to Pre-order....Wait for launch day. Launch day gets here, gotta wait again for UPS to deliver....finally get the phone....now gotta wait to activate it because AT&T servers are from 1994 and can't handle this traffic. This is 2017 AT&T, lets get with the program. :mad:
[ Read All Comments ]
Burst Mode refers to when the camera on your iPhone captures a series of photos in rapid succession, at a rate of ten frames per second. It's a great way to shoot an action scene or an unexpected...
Apple's Portrait Mode has become a popular way of taking impressive shots using a depth-of-field effect known as bokeh, allowing iPhone users to shoot a photo that keeps the subject sharp with a...
Apple has redesigned the native Camera app on the iPhone 11 and iPhone 11 Pro to make space for the various additional shooting options available in its new flagship phones, and one particularly...
Apple's massive launch week has come to a close, with the iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, and Apple Watch Series 5 all debuting on Friday. And as if that wasn't enough, Thursday...
With the arrival of the iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max, Apple has introduced an optional new camera feature in iOS 13 that's designed to allow you to correct the alignment of...
For this week's giveaway, we've teamed up with AnyTrans to offer MacRumors readers a chance to win one of Apple's new iPhone 11 Pro Max devices and a lifetime AnyTrans license.
For...
Due to Apple seeding the iOS 13.1 beta prior to the public release of iOS 13, upgrading to a new iPhone may be a bit trickier this year.
In a support document, Apple has provided instructions...
Apple today the golden master version of an upcoming tvOS 13 update to developers, one week after seeding the eleventh beta and more than three months after unveiling the tvOS 13 software at the...
