Apple today highlighted a new Customer Support role that was recently added to iTunes Connect, which developers can take advantage of if they would like to hire someone specifically to respond to customer reviews in the App Store.Now you can give the customer support experts in your organization the ability to respond to customer reviews on the App Store with the new Customer Support role in iTunes Connect. Users with the Admin or Customer Support role have the ability to respond to customer reviews.Apple began allowing developers to respond to customer reviews with iOS 10.3 and macOS Sierra 10.12.4, a feature developers had long requested. The ability to respond to customer reviews allows developers to address negative reviews and offer better service to App Store users.
Your team's admins may choose to assign only this role to users, or assign this role in combination with other roles. Users who have been assigned only the Customer Support role can access Resources and Help, Users and Roles, and My apps in iTunes Connect. When they click on an app in My Apps, they'll go straight to Ratings and Reviews where they can respond to customer reviews.
Prior to iOS 10.3 and macOS Sierra 10.12.4, developers had no way to respond to issues that customers reported via an app review, so there was no way to mitigate a negative review or further converse with a customer having difficulties.
Tags: App Store, Apple Developer Program
8 comments
Google's newest flagship smartphones, the Pixel 3 and Pixel 3 XL, are officially launching later this week. With their high-quality cameras, fast processors, and other improvements, the new...
Apple marketing chief Phil Schiller today made a surprise appearance at Adobe's MAX conference, which saw Adobe previewing a full version of Photoshop on the iPad, set to be released in 2019.
...
Apple design chief Jony Ive sat down with Vogue's Anna Wintour this morning for an interview at WIRED's 25th anniversary event, where he talked about secrecy at Apple, his future with the...
Apple analyst Ming-Chi Kuo, who often accurately predicts Apple's future device plans, believes the company will continue to offer three iPhones in 2019 with the same general lineup seen in...
Demand for the iPhone XR will be higher than demand for the iPhone 8 last year, Apple analyst Ming-Chi Kuo reiterated in a note to investors this morning.
Kuo is predicting better than expected...
Apple today seeded the fourth beta of an upcoming iOS 12.1 update to developers, one week after seeding the third beta and a month after releasing iOS 12, a major new version of the iOS software.
...
Zimmer Biomet, a company that develops joint replacement products, today announced that it is working with Apple to improve patient experience with Apple Watch and iPhone following knee and hip...
Last week, Minecraft: Apple TV Edition was removed from the tvOS App Store and developer Mojang announced that anyone who was still playing the game on Apple TV would no longer see any updates or...
