Apple today highlighted a new Customer Support role that was recently added to iTunes Connect, which developers can take advantage of if they would like to hire someone specifically to respond to customer reviews in the App Store.Now you can give the customer support experts in your organization the ability to respond to customer reviews on the App Store with the new Customer Support role in iTunes Connect. Users with the Admin or Customer Support role have the ability to respond to customer reviews.Apple began allowing developers to respond to customer reviews with iOS 10.3 and macOS Sierra 10.12.4, a feature developers had long requested. The ability to respond to customer reviews allows developers to address negative reviews and offer better service to App Store users.
Your team's admins may choose to assign only this role to users, or assign this role in combination with other roles. Users who have been assigned only the Customer Support role can access Resources and Help, Users and Roles, and My apps in iTunes Connect. When they click on an app in My Apps, they'll go straight to Ratings and Reviews where they can respond to customer reviews.
Prior to iOS 10.3 and macOS Sierra 10.12.4, developers had no way to respond to issues that customers reported via an app review, so there was no way to mitigate a negative review or further converse with a customer having difficulties.
Tags: App Store, Apple Developer Program
8 comments
Apple today confirmed it has removed "many" illegal gambling apps, and developers distributing them, from its App Store in China.
The Wall Street Journal:"Gambling apps are illegal...
Motorola's latest P30 smartphone is making headlines this week, but not for an impressive feature set or a unique design. As it turns out, Motorola has opted to copy the design of the iPhone X,...
In a statement, Apple has confirmed that no personal data was compromised by a 16-year-old student from Melbourne, Australia who admitted to hacking into Apple's internal servers on multiple...
Apple will launch its much-rumored "entry-level" MacBook in September, according to a report by DigiTimes outlining Apple's upcoming product launches. The website says the new MacBook...
Twitter's API changes went live today, disabling key features for third-party apps like Tweetbot and Twitterific.
The new API removes timeline streaming, preventing third-party apps from...
Verizon and Apple last week announced a partnership that provides six free months of Apple Music service to new and existing customers with a Verizon Unlimited plan, and as of today, Verizon...
Apple's second-generation iPhone X, and a widely expected 6.5-inch model dubbed the iPhone X Plus, will both be compatible with the Apple Pencil, according to Taiwanese publication Economic Daily...
Apple today seeded the eighth beta of an upcoming iOS 12 update to developers for testing purposes, just a few days after seeding the seventh beta and more than two months after introducing the new...
