Starbucks today launched a limited iOS beta test for a new artificial intelligence assistant called "My Starbucks barista," which will let customers order their favorite menu items by speaking with a virtual barista within a new messaging interface in the company's mobile app (via TechCrunch).

If they choose to, users can also opt to simply type their order to Starbucks, similar to chatbots that have become popular in apps like Facebook Messenger. My Starbucks barista will ask to confirm the pick-up location for the order and can help customers through the payment process as well, leaving them only needing to pass by their local Starbucks and pick up their order when it's ready.

starbucks-ai-assistant

“The Starbucks experience is built on the personal connection between our barista and customer, so everything we do in our digital ecosystem must reflect that sensibility,” said Gerri Martin-Flickinger, chief technology officer for Starbucks, in a statement. “Our team is focused on making sure that Starbucks voice ordering within our app is truly personal and equally important was finding the right partner in Amazon to test and learn from this new capability.”

Additionally, a new "Starbucks Reorder Skill" is being implemented for Amazon's Alexa devices, giving users the chance to simply say, "Alexa, order my Starbucks" to reorder their usual items. The process requires the Starbucks app to be installed, with an account already in place that includes a designated favorite order.

The Starbucks app has increased in popularity over the years thanks to its ability to let customers place orders online and arrive in the store to receive their drinks and food at the pick-up counter. The practice has become so popular in some locations, however, that customers have been known to leave when faced with long wait times. To fix the problem, Starbucks has begun hiring online order-only baristas, as well as testing out text notifications that alert customers when to arrive at the store.

The beta test is currently beginning, but is limited to a small set of 1,000 iOS users in the U.S., with "a phased rollout" estimated to begin on a larger scale this summer. An update to the Android app is said to come later in 2017.

The Starbucks iOS app is available to download for free. [Direct Link]

Top Rated Comments

Icestorm815 Avatar
108 months ago
Looks like they still have a long ways to go. A drink for $3.85 and a slice of banana bread for $2.95 doesn't come close to $5.21...
Score: 5 Votes (Like | Disagree)
Solomani Avatar
108 months ago
Even Starbucks is innovating more than Apple...
Innovation is cool, but SBX should start with making good coffee first.
Score: 4 Votes (Like | Disagree)
redscull Avatar
108 months ago
The Starbucks app has increased in popularity over the years thanks to its ability to let customers place orders online and arrive in the store to receive their drinks and food at the pick-up counter.
Uh, no. The app is popular because it's the only way to earn stars. Or at least without carrying around a special card in addition to my phone and normal credit card. My local starbucks is terrible at handling mobile orders. Without fail, it is literally always quicker to show up, order in line, and receive that order than it is to wait at the mobile pickup counter to receive an order placed ahead of time.
Score: 2 Votes (Like | Disagree)
Jakexb Avatar
108 months ago
And yet they still don't support Apple Pay
It's very silly. You have to "reload your starbucks card" before you can pay in the app. Why can't I just pay you directly for the coffee instead of paying you for a virtual card which I then use to pay for the coffee?
Score: 2 Votes (Like | Disagree)
AlliFlowers Avatar
108 months ago
Yes! Alexa integration. OMGOMGOMG!!!!!!

I get breakfast there every morning. Sous vere eggs. They are amazing. I make my own tea to go with them when I get to work. I can't wait to be able to just shout at Alexa on the way out the door in the morning.
Score: 1 Votes (Like | Disagree)
Sirious Avatar
108 months ago
Even Starbucks is innovating more than Apple...
Score: 1 Votes (Like | Disagree)

Popular Stories

iOS 18

Apple Releases iOS 18.5 With New Wallpaper, Screen Time Changes, Carrier Satellite Support for iPhone 13 and More

Monday May 12, 2025 10:06 am PDT by
Apple today released iOS 18.5 and iPadOS 18.5, the fifth updates to the iOS 18 and iPadOS 18 operating systems that came out last September. iOS 18.5 and iPadOS 18.5 come a little over a month after Apple released iOS 18.4 and iPadOS 18.4. The new software can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General > Software Update. The iOS 18.5 update has a...
tvOS 18 Feature

Apple Releases tvOS 18.5

Monday May 12, 2025 10:01 am PDT by
Apple today released tvOS 18.5, the latest version of the tvOS operating system. tvOS 18.5 comes a little over a month after the launch of tvOS 18.4, and it is available for the Apple TV 4K and Apple TV HD models. tvOS 18.5 can be downloaded using the Settings app on the ‌Apple TV‌. Open up Settings and go to System > Software Update to get the new software. ‌Apple TV‌ owners who have...
iPhone 17 Pro Blue Feature Tighter Crop

WSJ: Apple Weighing Price Hikes for iPhone 17 Lineup Without Blaming Tariffs

Monday May 12, 2025 3:36 am PDT by
Apple is considering raising prices for its upcoming iPhone 17 models set to release this fall, according to people familiar with the matter cited by The Wall Street Journal. The company reportedly aims to pair the potential price hikes with new features and design changes to justify the increased cost to consumers, rather than attributing them to U.S. tariffs on goods from China. The...
iOS 18

iOS 18.5 Expected This Week With These New Features

Monday May 12, 2025 7:20 am PDT by
Following more than a month of beta testing, Apple is expected to release iOS 18.5 to the general public this week. While the software update is relatively minor, it still includes a handful of new features and changes for iPhones. Below, we recap everything new in iOS 18.5. Pride Wallpaper Apple recently announced its 2025 Pride Collection, including a new Apple Watch band, watch face,...
macOS Sequoia Feature

Apple Releases macOS Sequoia 15.5

Monday May 12, 2025 10:10 am PDT by
Apple today released macOS Sequoia 15.5, the fifth major update to the macOS Sequoia operating system that launched last September. macOS Sequoia 15.5 comes a little over a month after the launch of macOS Sequoia 15.4. Mac users can download the ‌‌‌macOS Sequoia 15.5‌‌‌ update through the Software Update section of System Settings. It is available for free on all Macs able to run ...
Mayday Calendar

Apple Acquisition Hints at Upgraded Calendar App on iOS 19 or Beyond

Friday May 9, 2025 9:13 am PDT by
Apple acquired Canadian startup Mayday Labs in April 2024, according to a European Commission listing, spotted by French blog MacGeneration. The acquisition had not received widespread attention from tech publications until now. Apple is legally required to report certain acquisitions to the European Commission, under the terms of the EU's Digital Markets Act. Mayday Labs founder Jeremy...
Beyond iPhone 13 Better Triad

20th Anniversary iPhone Will Be Mostly Glass With All-Screen Design

Monday May 12, 2025 2:52 am PDT by
Apple will mark the 10th anniversary of the iPhone X in 2027 by launching a mostly glass, curved iPhone without any cutouts in the display, according to Bloomberg's Mark Gurman. Writing in his latest Power On newsletter, Gurman said the all-screen device will arrive later in 2027, suggesting a fall release. The model will be preceded by Apple's first foldable iPhone, claims the reporter....