Owners of Jawbone products have been met with a wall of silence from the speaker and activity tracker company's customer support, it was reported on Wednesday.

Customers told The Verge they had contacted Jawbone in recent months or weeks about faulty products and had not received any response, while calls to the company's support number are being continually met with automated messages about busy lines.

jawbone support
The company's support Twitter account hasn't tweeted since December 21, 2016, and the Jawbone Facebook page does not respond to comments left by frustrated customers, with many of the comments apparently hidden from public view. Meanwhile, review aggregator website Trustpilot.com currently gives Jawbone an average one-star rating.

Jawbone did not respond to requests for comment regarding its lack of customer support, despite the fact that the company's products are still available to buy through Amazon, if not Jawbone's own website.

Reports that the company has been struggling to stay afloat date back to May of last year, when it ended production of its UP line of fitness trackers and sold its remaining inventory to a third-party reseller at a discounted price.

At the time, Jawbone denied claims that it was going out of business and said it was focusing on advanced sensors to sell to other wearable makers, but recently both the head executive of product and the chief financial officer left the company.

According to a report in the Financial Times, Fitbit attempted to buy Jawbone last year, but it only offered a fraction of the $1.5 billion valuation the company had at the beginning of 2016. Jawbone and Fitbit have also been involved in a series of lawsuits over patents and trade secrets over the last year.

Tag: Jawbone

Top Rated Comments

Abazigal Avatar
57 months ago
The risk of daring to venture outside the Apple ecosystem, I suppose. Say what you will about the shortcomings of the Apple Watch. At least I know where I stand with regards to customer service and long term support.
Score: 6 Votes (Like | Disagree)
JimmyJimmyYam Avatar
57 months ago
I hope FitBit buy them, with this & Pebble & Vector, they can build some decent competition to keep Apple on their toes (and I say this as a happy Series 2 owner!)
Score: 4 Votes (Like | Disagree)
arnoz Avatar
57 months ago
I've had 7 replacement units of my UP3 over a period of a year. And over time, I could clearly realise customer service was more and more ******.
However, it is to me the best activity tracker so far for my personal needs: it tracks sleep and time and heart at rest, while syncing this to the App on the phone. Thus allowing a very small band factor and no ugly display. I don't need a display on a tracker… I've already got my laptop screen, my smartwatch, my iPhone…
Score: 3 Votes (Like | Disagree)
bazinga871 Avatar
57 months ago
Jawbone had some of the best sleep tracking (Fitbit's sleep tracking is a joke in comparison). Sad to see its demise. Was kind of hoping Fitbit would buy them, that way they could stop bickering about patents.
Score: 2 Votes (Like | Disagree)
gim Avatar
57 months ago
I've said it before and I'll say it again, I'm not convinced that wearable computing is a thing. When the novelty is gone a gadget has to prove its value in utility and I don't think it's there. Most people don't carry an extra camera additional to their smartphone camera or an extra gps tracker, why would they want a smartwatch or a fitness tracker? The iPhone already tells the time and measures your activity good enough or even superior given the choice of apps in the AppStore. I'd pay zero dollar for a wearable device and put it in a dusty drawer for eternal storage.
The iPhone does not track anything passively unless you carry it in your pocket.
My gf got a Fitbit flex 2. Counting steps, tracking sleep and especially the silent alarm are enough reasons for a $100 device.
Score: 2 Votes (Like | Disagree)
jc1350 Avatar
57 months ago
The iPhone does not track anything passively unless you carry it in your pocket.
My gf got a Fitbit flex 2. Counting steps, tracking sleep and especially the silent alarm are enough reasons for a $100 device.
I have a MS Band 2 which is the is the best style alarm clock for me. It wakes me by vibration and as a result not my wife who doesn't have to get up as early. I have an Apple Watch, but that sits on the charger overnight.
Score: 2 Votes (Like | Disagree)

Top Stories

iphone12protriplelenscamera

Apple's Orders for Key iPhone 13 Camera Component Expected to Outstrip Entire Android Market

Wednesday June 9, 2021 12:47 am PDT by
Major camera upgrades coming to the iPhone 13 series are putting increased pressure on suppliers to meet Apple's demand for key lens components, according to a new DigiTimes report. Apple has reportedly put Taiwan-based makers of voice coil motor (VCM) components on notice to increase their capacity by 30-40% in order to meet the company's demand, which is expected to outstrip the entire...
macos monterey setup assistant

macOS Monterey Allows You to Erase a Mac Without Needing to Reinstall the Operating System

Wednesday June 9, 2021 4:41 pm PDT by
It's been a few days since Apple announced macOS Monterey, and we continue to dig through new features that weren't mentioned during the WWDC keynote, including a much more convenient way of erasing a Mac. Following in the footsteps of the iPhone and iPad, the Mac has gained an "Erase All Content and Settings" option on macOS Monterey. The option allows you to erase all user data and...
EEC Apple iphone 13

Apple Registers iPhone 13 Models in Eurasia Ahead of September Launch

Friday June 11, 2021 2:16 am PDT by
Nashville Chatter Class has discovered a new Russian-language regulatory filing in the Eurasian Economic Commission (EEC) database pointing towards several unreleased iPhone 13 models that Apple will be launching in the fall. Versions of iPhone running iOS 14 are listed with the model numbers A2628, A2630, A2634, A2635, A2640, A2643, and A2645. None of the numbers correspond to Apple's...
Dark Sky App Featured

Dark Sky iOS App, Website, and API Now Scheduled to Remain Available Until End of 2022

Thursday June 10, 2021 7:34 am PDT by
Last year, Apple acquired the weather app Dark Sky, and shortly after its purchase, Apple shut down the app for Android. Despite the revamped iOS 15 Weather app taking heavy inspiration from Dark Sky, the weather's app standalone iOS app, web app, and API will remain available until the end of next year, compared to the end of this year, as previously planned. Dark Sky announced in an update ...
mr white ipod touch 5 protoype3

Unreleased iPod Touch 5 With Chamfered Edges and 30-Pin Dock Connector Shared Online

Thursday June 10, 2021 2:05 am PDT by
Occasional leaker Mr White has today shared interesting images on Twitter of what appears to be an old-school fifth-generation iPod touch prototype with chamfered edges and a brushed aluminum finish. The original iPod touch 5 that Apple released in October 2012 had a unibody anodized aluminum chassis with rounded edges, and was available in several colors, including slate. Another...
live text macos monterey

Several macOS Monterey Features Unavailable on Intel-Based Macs

Wednesday June 9, 2021 8:23 am PDT by
While there are many great new features in macOS Monterey, several of them are not available on Intel-based Macs, according to Apple. On the macOS Monterey features page, fine print indicates that the following features require a Mac with the M1 chip, including any MacBook Air, 13-inch MacBook Pro, Mac mini, and iMac model released since November 2020:Portrait Mode blurred backgrounds in...
ipad mini 6

Next iPad Mini Will Allegedly Feature Thinner Bezels, USB-C Port, and Touch ID Power Button

Friday June 11, 2021 1:13 pm PDT by
On his newly launched Front Page Tech website, leaker Jon Prosser has shared renders showing off the alleged design of the next-generation iPad mini, which he says are based on schematics, CAD files, and real images of the device. In line with details shared earlier this month by Bloomberg's Mark Gurman and Debby Wu, Prosser claims that the new iPad mini will feature slimmer bezels around...
apple logo plain

Trump Administration Subpoenaed Apple for Data on Two House Intelligence Committee Democrats

Thursday June 10, 2021 6:21 pm PDT by
When investigating leaks of classified information during the early days of the Trump Administration, the United States Justice Department subpoenaed Apple for metadata from the accounts of at least two Democrats on the House Intelligence Committee, reports The New York Times. Apple was also required to provide data from their aides and family members, with the DoJ requesting the records of...
macos monterey tidbits feature copy

macOS Monterey Tidbits: Animated Memoji on Login Screen, Change the Color of the Mouse Pointer, and More

Friday June 11, 2021 10:27 am PDT by
We've highlighted several new features coming in macOS Monterey, such as Low Power Mode and the option to erase a Mac without reinstalling the operating system, but there are some smaller tidbits that we wanted to share. Animated Memoji on Login Screen One small but fun new feature in macOS Monterey is the addition of a personalized Memoji on the login screen, complete with animated facial...
ios15 mail privacy feature

Apple Putting a Stop to Email Tracking Pixels With Mail Privacy Protection in iOS 15 and macOS Monterey

Thursday June 10, 2021 11:03 am PDT by
Tracking when you've opened up an email and what you've read is something that many companies and advertisers rely on for their marketing efforts, plus there are email clients out there designed to let users know when the emails they've sent have been opened up. Much of this tracking is facilitated by remote images that load when viewing an email, and some of it is even sneakier, with...