Launch Day Reaction Mixed as iPhone 7 Shipping Estimates Improve but Some Reservations Turned Away

iPhone 7 and iPhone 7 Plus launch fever has officially reached the U.S. and Canada, with the first pre-order deliveries and in-store availability beginning around 8:00 a.m. from coast to coast. Despite limited to no iPhone 7 Plus or iPhone 7 in Jet Black stock, long queues have still formed at many Apple retail stores in both countries.

Apple Eaton Centre in Toronto, for example, still had hundreds of people waiting in line, with separate queues for those with reservations and walk-in customers. Local news reporters said the iPhone 7 Plus was initially available, despite Apple's statement otherwise, but stock had depleted before 9:00 a.m. local time.


Customers relentless in their search for an iPhone 7 Plus have attempted to visit resellers like AT&T, Best Buy, and Target only to be disappointed, as supply of the 5.5-inch model is virtually nonexistent in any stores on launch day. Apple preemptively warned that demand would outstrip supply as usual, and it has not specified when iPhone 7 Plus and Jet Black availability will improve.

Meanwhile, investment firm Piper Jaffray counted around 400 people in line at Apple's flagship Fifth Avenue store in New York, down from around 650 for the iPhone 6s/6s Plus and some 1,880 for the iPhone 6/6 Plus. It cited three reasons it believes contributed to the shorter line this year: an increasing trend towards online pre-orders, the lack of iPhone 7 Plus stock, and fewer overseas resellers.

Elsewhere, the investment firm counted 45 people waiting at Mall of America, down from 60 people a year ago, and another 34 waiting at Apple Uptown, compared to 36 in line last year. Both stores are located in the Minneapolis area. MacRumors readers have shared photos of similar lines of various lengths in other locations, including the West County Center shopping mall in St. Louis pictured below.

west-county-iphone-7-line
Launch day reaction has been decidedly mixed, as some customers are beginning to see improved pre-order shipping estimates, while some others that reserved a new iPhone through Apple's Reserve and Pick Up or iPhone Upgrade Program were told their order could not be fulfilled today and forced to walk away empty handed.

MacRumors reader Chicagofan00, who pre-ordered a 256GB iPhone 7 Plus in Jet Black from Verizon, said his shipping estimate has been bumped up to Monday, compared to an initial September 26 to October 3 estimate.

Woke up this morning to a status of shipped and a delivery date of Monday. I'm slightly bummed it won't arrive today as it would have been nice to have the new camera capabilities for my daughter's birthday party this weekend, but in the end I'm fine with getting it on Monday as they are still delivering much earlier than the initial dates of 9/26-10/3.

MacRumors reader Michael is one of several readers that has contacted us about an unfulfilled reservation, with some others sharing similar experiences in our discussion forums as launch day continues.

Just left the Highland Village location where I had an 8AM appointment to pickup my iPhone 7 Plus/Black/256GB on iPhone Upgrade Program. Apple took 30 minutes to look for the phone before they finally told me they didn't have the phone. They didn't receive any iPhones that matched my option combo. No notification beforehand that the phone wasn't in inventory. They have no idea when it will come in but said it could be next week. Very disappointed in Apple. Waste of time. They should've known before the morning of that they didn't have the phone so they can notify people.

Apple will resume in-store reservations on September 17 at 12:01 a.m. local time in the U.S., at 8:00 a.m. local time in Australia, Canada, and Hong Kong, and at 6:00 a.m. local time in Belgium, Germany, the Netherlands, Switzerland, and the U.K., which should provide a bird's-eye view of in-store stock.

Related Forum: iPhone

Top Rated Comments

Technarchy Avatar
81 months ago
What the hell is going on with in store availability? The lack of inventory might be the worst of any iPhone launch in recent memory.
Score: 21 Votes (Like | Disagree)
TurboPGT! Avatar
81 months ago
Yeah, reactions mixed between "I got my phone" and "I want my phone".
Score: 19 Votes (Like | Disagree)
kingofwale Avatar
81 months ago
another year, another man-made supply restrain
Score: 18 Votes (Like | Disagree)
nagromme Avatar
81 months ago
Shortages happen. But if you can't actually FILL reservations, then don't OFFER a reservation system.



Luckily, I'm not getting a phone and my watch is coming early!
Score: 11 Votes (Like | Disagree)
pilot3033 Avatar
81 months ago
Have to give it up for Apple Store Americana (Glendale, CA)! I had an 8am reservation, but they also couldn't find the phone. Apparently the shipment they were expecting was late. No worries from me, the manager calmly explained it to me and took my info with a promise to call me when it arrived, and comped my new leather 7+ case on the spot. I walked to the local coffee bean and less than 15min later he called to say it had arrived. Walked right back and was out the door 15min later with my 7+ and a free leather case.

Great service, you just have to be nice!
Score: 10 Votes (Like | Disagree)
SandboxGeneral Avatar
81 months ago
I just don't get so excited over a new iPhone like I did in the early days. I stood in line once at my local Apple Store and that was for the 3GS. The wait to get in was about 10 minutes for me and I was able to buy the one I wanted. Since then, I've been happy to order online and just wait until it arrives.
Score: 8 Votes (Like | Disagree)

Popular Stories

maxresdefault

Can't Get an iPhone 14 Pro? Here's Why You Should Wait for the iPhone 15 Ultra

Monday December 5, 2022 11:44 am PST by
Due to production issues at Apple supplier factories in China, the iPhone 14 Pro and iPhone 14 Pro Max are backordered and basically out of stock at every store. If you were planning to gift or receive an iPhone 14 Pro model for the holidays and didn't already get one, you're basically out of luck because they're gone until late December. Subscribe to the MacRumors YouTube channel for more ...
iPhone Measure Height

Newer iPhones Allow You to Measure Someone's Height Instantly — Here's How

Saturday December 3, 2022 10:23 am PST by
iPhone 12 Pro and Pro Max, iPhone 13 Pro and Pro Max, and iPhone 14 Pro and Pro Max models feature a LiDAR Scanner next to the rear camera that can be used to measure a person's height instantly in Apple's preinstalled Measure app. To measure a person's height, simply open the Measure app, point your iPhone at the person you want to measure, and make sure they are visible on the screen from...
General iOS 16 Feature Yellow

iOS 16.2 for iPhone Launching This Month With These 8 New Features

Thursday December 1, 2022 8:44 am PST by
Apple plans to publicly release iOS 16.2 for the iPhone in mid-December, according to Bloomberg's Mark Gurman. The update remains in beta testing for now, with at least eight new features and changes already uncovered so far. iOS 16.2 introduces a number of new features, including Apple's new whiteboard app Freeform, two new Lock Screen widgets for Sleep and Medications, the ability to hide...
14 vs 16 inch mbp m2 pro and max feature 1

Major RAM Upgrade Coming to Next-Generation MacBook Pro

Friday December 2, 2022 2:03 am PST by
The next-generation MacBook Pro models could feature faster RAM, according to a recent report from a reliable source. MacRumors Forums member "Amethyst," who accurately revealed details about the Mac Studio and Studio Display before those products were announced, recently provided information about Apple's upcoming 14- and 16-inch MacBook Pro models. The new machines are expected to feature...
iOS 16

When Will iOS 16.2 Be Released?

Friday December 2, 2022 2:13 pm PST by
Apple in late October began testing iOS 16.2 and iPadOS 16.2 updates, providing betas to both developers and public beta testers. As of now, we've had four total betas, with the fourth beta having been released earlier this week. iOS 16.2 and iPadOS 16.2 are expected before the end of the year, and we thought we'd try to narrow down the launch timeline. With only four betas released since...
apple ar headset concept 1

Kuo: Apple Headset Shipments Potentially Delayed Until Second Half of 2023

Sunday December 4, 2022 7:38 am PST by
Mass shipments of Apple's long-rumored AR/VR headset may be delayed until the second half of 2023 due to unspecified "software-related issues," according to the latest information shared today by tech analyst Ming-Chi Kuo. Apple headset render by Ian Zelbo Kuo said mass shipments of components for the headset are still likely to begin in the first half of 2023, but he believes that mass...
iPhone 14 Pro Purple Side Perspective Feature Purple

iPhone 15 Pro Rumored to Have These 5 Exclusive Features

Saturday December 3, 2022 10:55 am PST by
While we're still around nine months away from Apple unveiling the iPhone 15 lineup, rumors already suggest that the higher-end Pro models will have even more exclusive features than usual compared to the standard models next year. There are currently at least five features rumored to be exclusive to iPhone 15 Pro models:A17 chip: iPhone 15 Pro models will be equipped with an A17 Bionic...
nothing phone 2

Nothing Plans to Launch Smartphone in US to Take on Apple's iPhone

Monday December 5, 2022 12:38 am PST by
UK-based tech company Nothing plans to launch a smartphone in the US to directly compete with Apple's iPhone, according to a new report out today. In an interview with CNBC, Nothing CEO Carl Pei said the startup is in "early conversations" with American cellular carriers about launching a new phone in the US, but he stopped short of naming any of the carriers or the phone model. Nothing...
introducing apple music sing

Apple Music Adding a Karaoke Experience With Apple Music Sing

Tuesday December 6, 2022 7:09 am PST by
Apple today announced Apple Music Sing, a new feature in Apple Music that lets users sing their favorite songs with adjustable vocals and more. Apple Music Sing will utilize Apple Music's real-time lyrics to allow users to sing to their favorite songs using adjustable vocals, background vocals, and duet view to allow more than one singer.Apple Music Sing includes: Adjustable vocals: Users...