Launch Day Reaction Mixed as iPhone 7 Shipping Estimates Improve but Some Reservations Turned Away

iPhone 7 and iPhone 7 Plus launch fever has officially reached the U.S. and Canada, with the first pre-order deliveries and in-store availability beginning around 8:00 a.m. from coast to coast. Despite limited to no iPhone 7 Plus or iPhone 7 in Jet Black stock, long queues have still formed at many Apple retail stores in both countries.

Apple Eaton Centre in Toronto, for example, still had hundreds of people waiting in line, with separate queues for those with reservations and walk-in customers. Local news reporters said the iPhone 7 Plus was initially available, despite Apple's statement otherwise, but stock had depleted before 9:00 a.m. local time.


Customers relentless in their search for an iPhone 7 Plus have attempted to visit resellers like AT&T, Best Buy, and Target only to be disappointed, as supply of the 5.5-inch model is virtually nonexistent in any stores on launch day. Apple preemptively warned that demand would outstrip supply as usual, and it has not specified when iPhone 7 Plus and Jet Black availability will improve.

Meanwhile, investment firm Piper Jaffray counted around 400 people in line at Apple's flagship Fifth Avenue store in New York, down from around 650 for the iPhone 6s/6s Plus and some 1,880 for the iPhone 6/6 Plus. It cited three reasons it believes contributed to the shorter line this year: an increasing trend towards online pre-orders, the lack of iPhone 7 Plus stock, and fewer overseas resellers.

Elsewhere, the investment firm counted 45 people waiting at Mall of America, down from 60 people a year ago, and another 34 waiting at Apple Uptown, compared to 36 in line last year. Both stores are located in the Minneapolis area. MacRumors readers have shared photos of similar lines of various lengths in other locations, including the West County Center shopping mall in St. Louis pictured below.

west-county-iphone-7-line
Launch day reaction has been decidedly mixed, as some customers are beginning to see improved pre-order shipping estimates, while some others that reserved a new iPhone through Apple's Reserve and Pick Up or iPhone Upgrade Program were told their order could not be fulfilled today and forced to walk away empty handed.

MacRumors reader Chicagofan00, who pre-ordered a 256GB iPhone 7 Plus in Jet Black from Verizon, said his shipping estimate has been bumped up to Monday, compared to an initial September 26 to October 3 estimate.

Woke up this morning to a status of shipped and a delivery date of Monday. I'm slightly bummed it won't arrive today as it would have been nice to have the new camera capabilities for my daughter's birthday party this weekend, but in the end I'm fine with getting it on Monday as they are still delivering much earlier than the initial dates of 9/26-10/3.

MacRumors reader Michael is one of several readers that has contacted us about an unfulfilled reservation, with some others sharing similar experiences in our discussion forums as launch day continues.

Just left the Highland Village location where I had an 8AM appointment to pickup my iPhone 7 Plus/Black/256GB on iPhone Upgrade Program. Apple took 30 minutes to look for the phone before they finally told me they didn't have the phone. They didn't receive any iPhones that matched my option combo. No notification beforehand that the phone wasn't in inventory. They have no idea when it will come in but said it could be next week. Very disappointed in Apple. Waste of time. They should've known before the morning of that they didn't have the phone so they can notify people.

Apple will resume in-store reservations on September 17 at 12:01 a.m. local time in the U.S., at 8:00 a.m. local time in Australia, Canada, and Hong Kong, and at 6:00 a.m. local time in Belgium, Germany, the Netherlands, Switzerland, and the U.K., which should provide a bird's-eye view of in-store stock.

Top Rated Comments

(View all)
Avatar
53 months ago
What the hell is going on with in store availability? The lack of inventory might be the worst of any iPhone launch in recent memory.
Score: 21 Votes (Like | Disagree)
Avatar
53 months ago
Yeah, reactions mixed between "I got my phone" and "I want my phone".
Score: 19 Votes (Like | Disagree)
Avatar
53 months ago
another year, another man-made supply restrain
Score: 18 Votes (Like | Disagree)
Avatar
53 months ago
Shortages happen. But if you can't actually FILL reservations, then don't OFFER a reservation system.



Luckily, I'm not getting a phone and my watch is coming early!
Score: 11 Votes (Like | Disagree)
Avatar
53 months ago
Have to give it up for Apple Store Americana (Glendale, CA)! I had an 8am reservation, but they also couldn't find the phone. Apparently the shipment they were expecting was late. No worries from me, the manager calmly explained it to me and took my info with a promise to call me when it arrived, and comped my new leather 7+ case on the spot. I walked to the local coffee bean and less than 15min later he called to say it had arrived. Walked right back and was out the door 15min later with my 7+ and a free leather case.

Great service, you just have to be nice!
Score: 10 Votes (Like | Disagree)
Avatar
53 months ago
I just don't get so excited over a new iPhone like I did in the early days. I stood in line once at my local Apple Store and that was for the 3GS. The wait to get in was about 10 minutes for me and I was able to buy the one I wanted. Since then, I've been happy to order online and just wait until it arrives.
Score: 8 Votes (Like | Disagree)

Top Stories

Leaker: 'iPhone 12 mini' and iPhone 12 Storage Capacities Start at 64GB, Pro Models at 128GB

Tuesday September 29, 2020 2:31 am PDT by
Rumors suggest Apple's iPhone 12 launch event will be held on October 13, with the more affordable 5.4 and 6.1-inch devices set to ship out ahead of the more expensive 6.1-inch and 6.7-inch Pro devices, and this morning hit-and-miss leaker Jon Prosser has further committed to that date by providing alleged details on Apple's first shipment of finalized iPhone 12 units. Prosser claims the...

Hands-On With iOS 14.2's New Shazam Music Recognition Toggle in Control Center

Monday September 28, 2020 2:35 pm PDT by
Shortly after launching iOS 14, Apple introduced an upcoming iOS 14.2 update, which is now available to developers and public beta testers ahead of a public release that could come at some point in October. Subscribe to the MacRumors YouTube channel for more videos. The iOS 14.2 update mainly focuses on the Control Center, introducing a new Music Recognition toggle that deepens the Shazam...

iPhone 12 'Pro Max' Model to Sport Unique High-End Features [Updated]

Wednesday September 30, 2020 2:01 am PDT by
The upcoming "iPhone 12 Pro Max" is anticipated to have a number of unique high-end features not found on any other iPhone, such as its screen size, LiDAR scanner, faster 5G, and potentially a higher display refresh rate. The iPhone 12 Pro Max is also expected to be the largest ever iPhone, with a 6.7-inch display. Previously, the largest iPhones have been 6.5-inches in the iPhone XS Max and ...

DigiTimes: 12.9-inch Mini-LED iPad Pro Arriving Early 2021, Mini-LED MacBook Coming Later

Tuesday September 29, 2020 4:18 am PDT by
Apple will launch a 12.9-inch mini LED-backlit iPad Pro in early 2021 and a mini LED-backlit MacBook in the second-half of next year, according to DigiTimes. The Taiwan-based industry publication claims Epistar will supply the over-10,000 mini LEDs used in each iPad Pro tablet. Meanwhile, Apple is expected to recruit Osram Opto as another supplier of mini LEDs for use in a new "high-end"...

iOS 14.2 Suggests Apple Won't Include EarPods in the Box With iPhone 12

Tuesday September 29, 2020 2:19 pm PDT by
Rumors have suggested that Apple's iPhone 12 models will not include power adapters or EarPods in the box, and a minor code tweak in iOS 14.2 seemingly confirms Apple's plan to sell the new devices without EarPods. In iOS 14 and earlier versions of iOS, there's a mention of reducing exposure to RF energy by using the "supplied headphones," which is the same wording that Apple has used for...

iPhone 12 Production Lines at Foxconn's Zhengzhou Factory in China Running '24 Hours a Day'

Tuesday September 29, 2020 3:38 am PDT by
Apple contract manufacturer Foxconn is running its massive Zhengzhou factory in China 24 hours a day to produce the new iPhone 12, according to Chinese media reports. Apple's main iPhone manufacturer in China is said to be cancelling workers' holidays and introducing mandatory overtime with additional bonuses for longer-serving staff, according to information garnered from employees,...

iPhone 12 May Launch Earlier Than Usual in South Korea

Monday September 28, 2020 5:24 am PDT by
The upcoming iPhone 12 lineup may launch earlier than usual in South Korea, reports The Korea Herald. South Korean telecoms firms speaking to The Korea Herald have said that the iPhone 12 lineup will launch ahead of its usual schedule. Normally, the release of new iPhones in South Korea comes about one month after launch in the United States. Last year, the iPhone 11 arrived in South Korea ...

iOS 14.2 Beta 2 Adds New Emoji Characters like Ninja, Pinata, Bubble Tea, Polar Bear and More

Tuesday September 29, 2020 11:22 am PDT by
The second beta of iOS 14.2 introduces the new Emoji 13 characters that Apple previewed earlier this year as part of World Emoji Day. New emoji options include ninja, people hugging, black cat, bison, fly, polar bear, blueberries, fondue, bubble tea, and more, with a list below. Faces - Smiling Face with Tear, Disguised Face People - Ninja, Person in Tuxedo, Woman in Tuxedo, Person...

Epic Games Unlikely to Win Injunction in Ongoing Fortnite Battle With Apple, Jury Trial Possible

Monday September 28, 2020 1:14 pm PDT by
The ongoing legal dispute between Apple and Epic Games continued on today, with a preliminary injunction hearing taking place this morning. We're still waiting to hear the judge's official ruling, but it looks like Epic is not going to be granted an injunction to allow Fortnite back into the App Store as the case unfolds. Many of the arguments that lawyers for Apple and Epic Games made were...

Apple Releases Ninth Beta of macOS Big Sur to Developers

Tuesday September 29, 2020 10:07 am PDT by
Apple today seeded the Ninth beta of an upcoming macOS Big Sur update to developers for testing purposes, a week after releasing the eighth beta and more than two months after the new update was unveiled at the Worldwide Developers Conference. The macOS Big Sur beta can be downloaded through the Apple Developer Center and once the appropriate profile is installed, subsequent betas will be...