'Error 53' Plaintiffs Criticize Apple's Reimbursement Effort, Aim to Keep Lawsuit Alive

by

In February, Seattle-based law firm Pfau Cochran Vertetis Amala (PCVA) brought a class action lawsuit against Apple over the "Error 53" bug, which bricked iPhone 6 models with select third-party components. Apple quickly responded, confirming the error and issuing an updated version of iOS 9.2.1 to fix the error. Earlier this month, Apple moved to dismiss an amended version of the class action lawsuit. However, PCVA and the plaintiffs have now moved to keep the lawsuit alive, according to AppleInsider.

touchid
Apple argued the lawsuit should be dismissed because the company issued a fix for the error and offered to reimburse customers who had paid to have their devices replaced or repaired. However, the plaintiffs are now arguing that Apple failed to properly alert users to the reimbursement program. They argue the "vague" announcement on Apple's website and a support document published in April isn't sufficient enough to inform affected customers.

The plaintiffs also claim having trouble in getting touch with Apple about reimbursement, with one plaintiff claiming they were never sent a reimbursement notice and another saying they were disconnected from Apple support twice when trying to contact the Cupertino company about the program.

The controversy first started in February, when users who had their iPhone 6 models repaired by third-party technicians were seeing the mysterious "Error 53" that bricked their phones. The error showed up when devices had parts replaced with components not sourced from the original device, with the not-matching components affecting the Touch ID fingerprint sensor and causing iOS to fail Touch ID validation checks.

Several law firms considered suits against Apple, but PCVA brought its forward. The parties will meet in a motion hearing on June 16.

Top Rated Comments

C DM Avatar
61 months ago

This house of cards is going to collapse soon. Shares will be in the $50s by this time next year.

Apple is just in a continuous state of being doomed since at least the 90s!
Score: 10 Votes (Like | Disagree)
thelonelylimo Avatar
61 months ago

This house of cards is going to collapse soon. Shares will be in the $50s by this time next year.

I'm going to screenshot this and we can review it a year from today.
Score: 9 Votes (Like | Disagree)
Chatter Avatar
61 months ago
I'm with these guys. Tim Cook should have personally come to my house and given me the reimbursement. Now I'm not affected by this but still...its the principle.
Score: 8 Votes (Like | Disagree)
Nramos33 Avatar
61 months ago
They were disconnected after multiple attempts?

How much do you want to bet they were dicks about it?

Here's how I imagine it happening.

"I was charged $129 to replace my screen and it was ********. You should never have charged me...blah blah blah"

"I understand sir, do you mind if you give me a second to...(interrupted)"

"I do mind, I want the fixed now!!!"

"I understand that, it will just take take me a second to review this. Do you mind if I put you on a short hold."

Lots of arguing by customer...

*disconnect*
Score: 5 Votes (Like | Disagree)
Mac Fly (film) Avatar
61 months ago
Lawyers want to keep a lawsuit alive? Never!
Score: 5 Votes (Like | Disagree)
thisisnotmyname Avatar
61 months ago
so they patched the system to cure the "problem" and offered to reimburse the affected users. Yep, better keep this lawsuit alive, think of the children.
Score: 4 Votes (Like | Disagree)

Top Stories

Flat MacBook Air Feature

Bloomberg: Apple Working on 'Thinner and Lighter' High-End MacBook Air With MagSafe, Could Launch in Second Half of 2021

Friday January 22, 2021 3:34 am PST by
Apple is working on a "thinner and lighter" version of the MacBook Air that the company plans to release during the second half of this year at the earliest or in 2022, according to a new report by well-connected Bloomberg journalist Mark Gurman. It will include Apple's MagSafe charging technology and a next-generation version of the company's in-house Mac processors. Apple has discussed...
Top Stories 44 Feature

Top Stories: 'Thinner and Lighter' MacBook Air, Smaller iPhone 13 Notch, iOS 14.4 Incoming

Saturday January 23, 2021 6:00 am PST by
We continued to hear a lot more about Apple's plans for its Mac lineup this week, including word of a high-end redesigned MacBook Air and the return of an SD card slot as part of the upcoming MacBook Pro redesign. It also sounds like Apple has been working on Face ID for Mac, but it won't be appearing in a redesigned iMac this year as originally planned. This week also saw rumors about the...
Apple VR Feature

Bloomberg: Apple's First AR/VR Headset 'Pricey, Niche Precursor' to More Ambitious AR Glasses and Could Launch Next Year

Thursday January 21, 2021 3:27 am PST by
Apple's first virtual reality headset will be a "pricey, niche precursor" to a more ambitious augmented reality product, according to a new report from Bloomberg's Mark Gurman. As a mostly virtual reality device, it will display an all-encompassing 3-D digital environment for gaming, watching video and communicating. AR functionality, the ability to overlay images and information over a view...
iOS 15 icon mock banner

iOS 15 Rumored to Drop Support for iPhone 6s and 2016 iPhone SE

Thursday January 21, 2021 11:58 am PST by
Apple's upcoming iOS 15 operating system, which we expect to see unveiled in June, is rumored to be dropping support for a few of Apple's older iPhones. According to French site iPhoneSoft, iOS 15 will not be able to be installed on the iPhone 6s, the iPhone 6s Plus, or the 2016 iPhone SE, all of which have an A9 chip. The iPhone 6s and 6s Plus were introduced in 2015 and are now more...
2021 mbp sd slot feature2

Bloomberg: Next MacBook Pro to Feature SD Card Reader

Friday January 22, 2021 7:50 am PST by
Last week, reputable analyst Ming-Chi Kuo outlined his expectations for new 14-inch and 16-inch MacBook Pro models later this year, including the return of the MagSafe charging connector, the removal of the Touch Bar, a new flat-edged design, and the return of more ports built into the notebooks for expanded connectivity. A concept of a modern MacBook Pro with an SD card reader Kuo did not...
iPhone 13 Notch Feature

iPhone 13 Rumored to Feature Smaller Notch, Pro Model Cameras to Use Larger Image Sensor

Thursday January 21, 2021 1:38 am PST by
Apple's iPhone 13 series will feature a redesigned Face ID system that will allow for a smaller notch at the top of the screen, according to a new report today. The rumor comes via hit-and-miss Taiwanese industry publication DigiTimes, whose supply chain sources also claim that the ultra wide-angle lens in Apple's next-generation iPhones is due for an upgrade. The next-generation iPhones'...
airpods galaxy buds comparison

Samsung Galaxy Buds Pro vs. Apple AirPods Pro

Friday January 22, 2021 2:34 pm PST by
Samsung in January unveiled new flagship Galaxy S21 smartphones and alongside the new phones, introduced the $200 Galaxy Buds Pro, which are priced at $199 and offer Active Noise Cancellation. Subscribe to the MacRumors YouTube channel for more videos. These new Galaxy Buds Pro are clearly designed to compete with Apple's AirPods Pro, so we thought we'd compare the two sets of earbuds in our...
maxresdefault

Video Demos macOS Catalina Running on iPad Pro via x86 Emulation

Thursday January 21, 2021 11:36 am PST by
A video demonstrating macOS Catalina running on a current 2020 iPad Pro has been shared on YouTube, giving us a look at an interesting hack that has a Mac OS up and working on one of Apple's iPads. There's limited information about how the process of getting macOS Catalina on an iPad Pro works, but it uses x86 emulation and was done through the UTM software that allows virtual machines to...
2019 mac pro side and front

Tim Cook Gifted Donald Trump 'First' 2019 Mac Pro

Wednesday January 20, 2021 5:45 pm PST by
Apple CEO Tim Cook gifted former United States President Donald Trump with the first 2019 Mac Pro that came off of the assembly line in Austin, Texas, according to a financial disclosure report that was released today (via The Verge). "Mac Pro Computer, the first created at the Flex Factory in Austin, Texas," reads the entry, which values the machine at $5,999, the base price for a Mac Pro....
iOS 14

Apple Seeds iOS 14.4 and iPadOS 14.4 Release Candidate to Developers and Public Beta Testers

Thursday January 21, 2021 10:14 am PST by
Apple today seeded the RC version of upcoming iOS 14.4 and iPadOS 14.4 updates to developers for testing purposes, with the new betas coming a week after Apple released the second betas. iOS 14.4 and iPadOS 14.4 can be downloaded through the Apple Developer Center or over the air after the proper profile has been installed on an iPhone or iPad. Paired with the HomePod 14.4 beta that is...