'Error 53' Plaintiffs Criticize Apple's Reimbursement Effort, Aim to Keep Lawsuit Alive

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In February, Seattle-based law firm Pfau Cochran Vertetis Amala (PCVA) brought a class action lawsuit against Apple over the "Error 53" bug, which bricked iPhone 6 models with select third-party components. Apple quickly responded, confirming the error and issuing an updated version of iOS 9.2.1 to fix the error. Earlier this month, Apple moved to dismiss an amended version of the class action lawsuit. However, PCVA and the plaintiffs have now moved to keep the lawsuit alive, according to AppleInsider.

touchid
Apple argued the lawsuit should be dismissed because the company issued a fix for the error and offered to reimburse customers who had paid to have their devices replaced or repaired. However, the plaintiffs are now arguing that Apple failed to properly alert users to the reimbursement program. They argue the "vague" announcement on Apple's website and a support document published in April isn't sufficient enough to inform affected customers.

The plaintiffs also claim having trouble in getting touch with Apple about reimbursement, with one plaintiff claiming they were never sent a reimbursement notice and another saying they were disconnected from Apple support twice when trying to contact the Cupertino company about the program.

The controversy first started in February, when users who had their iPhone 6 models repaired by third-party technicians were seeing the mysterious "Error 53" that bricked their phones. The error showed up when devices had parts replaced with components not sourced from the original device, with the not-matching components affecting the Touch ID fingerprint sensor and causing iOS to fail Touch ID validation checks.

Several law firms considered suits against Apple, but PCVA brought its forward. The parties will meet in a motion hearing on June 16.

Top Rated Comments

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Avatar
57 months ago

This house of cards is going to collapse soon. Shares will be in the $50s by this time next year.

Apple is just in a continuous state of being doomed since at least the 90s!
Score: 10 Votes (Like | Disagree)
Avatar
57 months ago

This house of cards is going to collapse soon. Shares will be in the $50s by this time next year.

I'm going to screenshot this and we can review it a year from today.
Score: 9 Votes (Like | Disagree)
Avatar
57 months ago
I'm with these guys. Tim Cook should have personally come to my house and given me the reimbursement. Now I'm not affected by this but still...its the principle.
Score: 8 Votes (Like | Disagree)
Avatar
57 months ago
They were disconnected after multiple attempts?

How much do you want to bet they were dicks about it?

Here's how I imagine it happening.

"I was charged $129 to replace my screen and it was ********. You should never have charged me...blah blah blah"

"I understand sir, do you mind if you give me a second to...(interrupted)"

"I do mind, I want the fixed now!!!"

"I understand that, it will just take take me a second to review this. Do you mind if I put you on a short hold."

Lots of arguing by customer...

*disconnect*
Score: 5 Votes (Like | Disagree)
Avatar
57 months ago
Lawyers want to keep a lawsuit alive? Never!
Score: 5 Votes (Like | Disagree)
Avatar
57 months ago
so they patched the system to cure the "problem" and offered to reimburse the affected users. Yep, better keep this lawsuit alive, think of the children.
Score: 4 Votes (Like | Disagree)

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