A Creative Cloud update that was recently released by Adobe has been deleting Mac users' files without warning, reports Ars Technica. The 3.5.0.206 update, now pulled by Adobe, deleted the contents of the first folder listed alphabetically in a Mac's root directory. Files were deleted after the update was installed and users logged into the Adobe service.

The bug has affected customers in different ways depending on the content that was listed first in the directory. Many customers who use backup service Backblaze had problems with the service because a hidden root folder called .bzvol was the file that was listed first and subsequently deleted. Backblaze made a video demonstrating the issue:


As Ars Technica points out, many Mac users' first folder is .DocumentRevisions-V100, which is used by the Mac's autosave feature and can cause problems if deleted.

The Adobe bug could also have dire consequences for users who have important folders with spaces in them, since those also assume a top alphabetically sorted spot on the Mac hard drive (which by default is labeled Macintosh HD).

An Adobe spokesperson said the company is investigating the issue and has pulled the distribution of the update until the problem is fixed. Creative Cloud users should avoid updating until a clear fix is provided by Adobe, and as an extra layer of precaution, a fake folder with a name that will place it in the top spot in the root directory may also help users avoid issues.

Tag: Adobe

Top Rated Comments

sualpine Avatar
77 months ago
Adobe: making crappy software that for some reason people still use since 1982.
Score: 14 Votes (Like | Disagree)
John.B Avatar
77 months ago
This shows the problem with auto updating software, and is why many creatives go months or even years between updates.

Stability is a feature.
Score: 13 Votes (Like | Disagree)
hollersoft Avatar
77 months ago
Why does an application installer have write permission to the root of the file system??
Score: 9 Votes (Like | Disagree)
2013.1 Avatar
77 months ago
2016 is the year of change.

The first two I already use for about 20 % of my Jobs.

Attachment Image
Score: 8 Votes (Like | Disagree)
logicstudiouser Avatar
77 months ago
I feel extremely fortunate, I have been able to skip the creative cloud nightmare.
When I attended my college in 2012, it was the last year students could get the CS6 suites for free - which works for life and runs without issue.
Now at my school, the adobe suites creative cloud is valid for 1 year free - and you pay by subscription going forward.
CS6 hasn't gotten updates in a while, but I have no complaints. The apps I use work without issue.
Score: 7 Votes (Like | Disagree)
btrach144 Avatar
77 months ago
Adobe: making crappy software that for some reason people still use since 1982.
Luckily I cancelled my creative cloud subscription and got their crap off my computer last week.
Score: 6 Votes (Like | Disagree)

Popular Stories

AirPods Pro Gen 3 Mock Feature Red

AirPods Pro 2 Could Start a New Accessory Ecosystem

Friday January 14, 2022 2:34 am PST by
Apple's second-generation AirPods Pro could arrive alongside a new series of accessories, recent leaked images suggest. Alleged leaked photos of the next-generation AirPods Pro obtained by MacRumors showed a charging case with a metal loop on the side for attaching a strap. Apple has not used this design for any of its other AirPod models and it is unclear why it would be added in this...
netflix2

Netflix Again Raises Prices for All Plans, 4K Streaming Now $20 Per Month

Friday January 14, 2022 12:46 pm PST by
Netflix today updated the prices for its streaming plans, and all of its offerings are now more expensive. The Basic plan is now priced at $9.99 per month, the Standard plan is priced at $15.49 per month, and the Premium plan is priced at $19.99 per month. The Basic plan is $1 more expensive, up from $8.99 per month. This plan allows users to watch on just one screen at a time, and it limits ...
iPhone 14 Mock pill and hole 16x9 120hz

Analyst: All iPhone 14 Models to Feature 120Hz Displays, 6GB of RAM, and More

Friday January 14, 2022 7:02 am PST by
Apple is rumored to announce four new iPhone 14 models in September, and ahead of time, analyst Jeff Pu has outlined his expectations for the devices. In a research note with Haitong International Securities, obtained by MacRumors, Pu claimed that all iPhone 14 models will feature ProMotion displays, compared to only Pro models currently. ProMotion enables a variable refresh rate up to 120Hz ...
ios 15

Apple Releases Minor iOS 15.2.1 and iPadOS 15.2.1 Updates

Wednesday January 12, 2022 10:05 am PST by
Apple today released minor 15.2.1 updates for iPhone and iPad users, and the software comes one month after Apple launched iOS 15.2 and iPadOS 15.2 with a slew of improvements. The iOS 15.2.1 and iPadOS 15.2.1 update can be downloaded for free and the software is available on all eligible devices over-the-air in the Settings app. To access the new software, go to Settings > General >...
maxresdefault

Hands-On With LG's 32-Inch UltraFine OLED Pro Display

Wednesday January 12, 2022 1:12 pm PST by
LG in December announced the launch of its new 2022 32-inch UltraFine OLED Pro display, and in our latest YouTube video, we went hands-on with it to see how it compares to Apple's Pro Display XDR and whether it might be worth picking up depending on the price point. Subscribe to the MacRumors YouTube channel for more videos. Officially named the "32BP95E," the display features a resolution of ...
iPad Pro Big Ol Logo Orange

Next iPad Pro Might Feature Large Glass Apple Logo to Allow Wireless Charging

Friday January 14, 2022 10:44 am PST by
Bloomberg's Mark Gurman and Debby Wu last year reported that Apple had tested a new iPad Pro with a glass back for wireless charging capabilities. In a recent edition of his newsletter, Gurman said he expects the new iPad Pro to be released in 2022. While the new iPad Pro is still on track to feature wireless charging, 9to5Mac's Filipe Espósito today reported that Apple may have ultimately...
iPhone 14 Mock pill and hole

iPhone 14 Pro Now Rumored to Feature Both Pill-Shaped and Circular Cutouts

Wednesday January 12, 2022 9:26 am PST by
Apple is widely expected to remove the notch on iPhone 14 Pro models, but there have been conflicting rumors about the new design. Early rumors suggested that Apple would adopt a hole-punch design with Face ID somehow moved completely under the display, and later it was rumored that there would be a pill-shaped cutout instead. Now, display industry consultant Ross Young has claimed that...
fortnite apple logo geforce feature

Fortnite Coming Back to iOS Soon Thanks to Nvidia's GeForce NOW Service

Thursday January 13, 2022 11:19 am PST by
With the Apple vs. Epic Games lawsuit continuing on, there are no signs that Apple has any intention of allowing popular battle royale game Fortnite to return to the App Store on iPhone and iPad. Epic Games has found a workaround though, by partnering up with Nvidia. GeForce NOW, Nvidia's streaming gaming service, will soon add Fortnite support, allowing Fortnite to be played through a...
iMac 27 inch 2020 sale

Deals: Apple's 21.5-Inch iMac Hits Record Low Price of $599.99 ($499 Off) [Update: Out of Stock]

Thursday January 13, 2022 4:05 am PST by
Amazon today has a great deal on the 2017 Intel 21.5-inch iMac (2.3GHz, 8GB RAM, 256GB SSD), priced at $599.99, down from $1,099.00. This is the best price we've ever tracked on this model, and it's only available at Amazon. The sale price will be reflected after an automatic coupon is applied at checkout. Note: MacRumors is an affiliate partner with some of these vendors. When you click a...