A Creative Cloud update that was recently released by Adobe has been deleting Mac users' files without warning, reports Ars Technica. The 3.5.0.206 update, now pulled by Adobe, deleted the contents of the first folder listed alphabetically in a Mac's root directory. Files were deleted after the update was installed and users logged into the Adobe service.

The bug has affected customers in different ways depending on the content that was listed first in the directory. Many customers who use backup service Backblaze had problems with the service because a hidden root folder called .bzvol was the file that was listed first and subsequently deleted. Backblaze made a video demonstrating the issue:


As Ars Technica points out, many Mac users' first folder is .DocumentRevisions-V100, which is used by the Mac's autosave feature and can cause problems if deleted.

The Adobe bug could also have dire consequences for users who have important folders with spaces in them, since those also assume a top alphabetically sorted spot on the Mac hard drive (which by default is labeled Macintosh HD).

An Adobe spokesperson said the company is investigating the issue and has pulled the distribution of the update until the problem is fixed. Creative Cloud users should avoid updating until a clear fix is provided by Adobe, and as an extra layer of precaution, a fake folder with a name that will place it in the top spot in the root directory may also help users avoid issues.

Tag: Adobe

Top Rated Comments

sualpine Avatar
70 months ago
Adobe: making crappy software that for some reason people still use since 1982.
Score: 14 Votes (Like | Disagree)
John.B Avatar
70 months ago
This shows the problem with auto updating software, and is why many creatives go months or even years between updates.

Stability is a feature.
Score: 13 Votes (Like | Disagree)
hollersoft Avatar
70 months ago
Why does an application installer have write permission to the root of the file system??
Score: 9 Votes (Like | Disagree)
2013.1 Avatar
70 months ago
2016 is the year of change.

The first two I already use for about 20 % of my Jobs.

Attachment Image
Score: 8 Votes (Like | Disagree)
logicstudiouser Avatar
70 months ago
I feel extremely fortunate, I have been able to skip the creative cloud nightmare.
When I attended my college in 2012, it was the last year students could get the CS6 suites for free - which works for life and runs without issue.
Now at my school, the adobe suites creative cloud is valid for 1 year free - and you pay by subscription going forward.
CS6 hasn't gotten updates in a while, but I have no complaints. The apps I use work without issue.
Score: 7 Votes (Like | Disagree)
btrach144 Avatar
70 months ago
Adobe: making crappy software that for some reason people still use since 1982.
Luckily I cancelled my creative cloud subscription and got their crap off my computer last week.
Score: 6 Votes (Like | Disagree)

Top Stories

YouTube Picture in Picture Feature

YouTube Says iOS Picture-in-Picture Coming to All US Users

Friday June 18, 2021 9:41 am PDT by
After a long wait, YouTube for iOS is officially gaining picture-in-picture support, allowing all users, non-premium and premium subscribers, to close the YouTube app and continue watching their video in a small pop-up window. In a statement to MacRumors, YouTube says that picture-in-picture is currently rolling out to all premium subscribers on iOS and that a larger rollout to all US iOS...
Top Stories 63 Feature

Top Stories: Beats Studio Buds Announced, Apple Watch Series 7 Rumors, and More

Saturday June 19, 2021 6:00 am PDT by
The Apple news cycle started to move beyond WWDC this week, but that doesn't mean there still wasn't a lot to talk about, led by the official debut of the much-leaked Beats Studio Buds that might give us a hint of what to expect for the second-generation AirPods Pro. With no hardware announcements at WWDC, we also took a look at when we might finally see the long-rumored redesigned MacBook...
ios wifi settings

iOS Bug Causes Specific Network Name to Disable Wi-Fi on iPhones

Sunday June 20, 2021 4:15 am PDT by
A wireless network naming bug has been discovered in iOS that effectively disables an iPhone's ability to connect to Wi-Fi. Security researcher Carl Schou found that after joining a Wi-Fi network with the name "%p%s%s%s%s%n" his iPhone's Wi-Fi functionality was left "permanently disabled." Changing a hotspot's SSID did nothing to correct the problem, with even a reboot failing to make a...
maxresdefault

Video: 20 Annoyances Apple Fixed in iOS 15 and macOS Monterey

Friday June 18, 2021 11:36 am PDT by
With iOS 15 and macOS Monterey, Apple is adding several quality of life improvements, which are designed to address some of the complaints that people have had with these operating systems for years now. Subscribe to the MacRumors YouTube channel for more videos. In our latest YouTube video, we're highlighting some of our favorite "fix" features that address long-running problems in iOS and...
16 inch macbook pro m2 render

When Can We Expect the Redesigned MacBook Pros Now?

Wednesday June 16, 2021 7:11 am PDT by
With no sign of redesigned MacBook Pro models at this year's WWDC, when can customers expect the much-anticipated new models to launch? A number of reports, including investor notes from Morgan Stanley and Wedbush analysts, claimed that new MacBook Pro models would be coming during this year's WWDC. This did not happen, much to the disappointment of MacBook Pro fans, who have been...
space gray magic accessories trio

Apple Stops Selling Magic Accessories in Space Gray

Friday June 18, 2021 9:16 am PDT by
Apple this week stopped selling its Magic Keyboard with Numeric Keypad, Magic Mouse 2, and Magic Trackpad 2 accessories for the Mac in a Space Gray color, around three months after discontinuing the iMac Pro, which also came in Space Gray. Last month, Apple listed the Space Gray accessories as available while supplies last, and the company has now removed the product pages from its website...
m1 v intel thumb

Intel Processor Market Share May Fall to New Low Next Year Due to Apple Silicon

Friday June 18, 2021 2:06 am PDT by
Intel may see its market share fall to a new low next year, in large part thanks to Apple's decision to move away from using Intel processors in its Mac computers and instead use Apple silicon. Apple announced last year that it would embark on a two-year-long journey to transition all of its Mac computers, both desktops, and laptops, to use its own in-house processors. Apple is expected to...
3nm apple silicon feature

Apple Supplier TSMC Readies 3nm Chip Production for Second Half of 2022

Friday June 18, 2021 6:59 am PDT by
Apple supplier TSMC is preparing to produce 3nm chips in the second half of 2022, and in the coming months, the supplier will begin production of 4nm chips, according to a new report from DigiTimes. Apple had previously booked the initial capacity of TSMC's 4nm chip production for future Macs and more recently ordered TSMC to begin production of the A15 chip for the upcoming iPhone 13,...
2021 back t0 school

Apple Launches 2021 Back to School Promotion: Free AirPods With Eligible Mac or iPad Purchase

Thursday June 17, 2021 4:56 am PDT by
Apple today launched its seasonal back-to-school sale for the upcoming school year in the United States and Canada, offering students free AirPods alongside purchases of select Macs and iPad models. Similar to last year's promotion, this year's offer includes free AirPods alongside the purchase of a MacBook Air, MacBook Pro, the new 24-inch iMac, the Mac Pro, Mac mini, and the new M1-powered ...
applecare lower prices

Apple Lowers Prices of AppleCare+ Plans for M1 MacBook Air and MacBook Pro

Thursday June 17, 2021 7:33 am PDT by
Apple today lowered the prices of AppleCare+ plans for MacBook Air and 13-inch MacBook Pro models equipped with the M1 chip. Coverage offered by the plans, as well as accidental damage fees, appear to remain unchanged. In the United States, AppleCare+ for the MacBook Air now costs $199, down from $249. The new price applies to both M1 and Intel-based MacBook Air models, although Apple no...