Microsoft Working on Fix for Office Bugs in OS X El Capitan

Since OS X El Capitan was released to the public last week, Microsoft Office users have noticed some serious bugs when attempting to use the software. MacRumors has received multiple emails from people having issues with Office 2016, and there are several threads about the problem on our forums.

Word, Excel, Outlook, and PowerPoint are crashing for many Microsoft users who have installed Office 2016, and Office 2011 users are also noticing problems with Outlook.

officeformac2016
Microsoft is aware of the problems with its software and has been responding to customer complaints. In a thread on the Microsoft forums, Microsoft Program Manager Faisal Jeelani said the company is working with Apple to resolve the issues, but said there is no timeline for a fix. Microsoft also gave Computerworld a similar statement:

"We know that some users may be experiencing issues with Office 2016 for Mac running on El Capitan," the statement read. "We are actively investigating the matter with Apple. Until there is a fix, we recommend people install the latest updates to Office 2016 for Mac using Microsoft AutoUpdate."

Customers who are running Office 2016 are running into a wide variety of problems. Some are seeing only occasional crashes with the software, while others are unable to open any Office 2016 apps at all. Many who use Outlook for email are unable to access their inboxes, and this particular issue affects both Office 2016 and Office 2011.

I even did a fresh install of El Cap and then did a fresh install of 2015 Office. The whole office suite just bounces when I try to load a file. The programs freeze when using them and then crazy. I just keep sending the crash reports to Microsoft. I thought it was more widespread but apparently it is just me. I uninstalled 2016 office and went back to 2011.

Microsoft's first support replies came shortly after OS X El Capitan was released, which means the company has been working on a fix for several days now, but it is not clear when a patch might be released. Many customers on the Microsoft forums are growing angry with the company because Microsoft had several months to work out crashing issues ahead of OS X El Capitan's release. Crashes and Office 2016 problems were first reported during the beta testing period but remain unresolved.

Update: A Microsoft spokesperson has told MacRumors that a fix is in the works.

"We know that some users of Office 2016 for Mac are experiencing issues as a result of upgrading to Mac OS X 10.11 El Capitan. We are actively working with Apple towards resolution."

Top Rated Comments

Fuchal Avatar
111 months ago
Fancy that, of all the software I use, Office is the only one with issues.
Score: 16 Votes (Like | Disagree)
mihirkamat Avatar
111 months ago
Yeesh. This is the first time I haven't updated on release day, and it sounds like it was a good decision.
Score: 9 Votes (Like | Disagree)
mdlooker Avatar
111 months ago
Whats the use of releasing a beta if there are major hurdles to fix after the public release?
Score: 8 Votes (Like | Disagree)
btrach144 Avatar
111 months ago
Whats the use of releasing a beta if there are major hurdles to fix after the public release?
Two things:

1. developers can't really start debugging till the GM is released as each BETA build might break a fix that someone spent all day on so it's kinda pointless. Also, I believe the GM was out for like 1.5 week so not much time to fix bugs.

2. Office 2016 was just released a few weeks ago and has it's own bugs that need fixing. I don't think the office team needed a new OS to introduce even more bugs at this point.

Please note that my views and opinions do not officially represent Microsoft. I partake in this forum as I appreciate the community.
Score: 5 Votes (Like | Disagree)
JeffyTheQuik Avatar
111 months ago
Good for Microsoft!

Find it now, Fix it now!
Score: 4 Votes (Like | Disagree)
tombiscuit Avatar
111 months ago
And did you know that LibreOffice is now in the Mac App Store?

https://itunes.apple.com/gb/app/libreoffice-vanilla/id921923693?mt=12
Score: 4 Votes (Like | Disagree)

Popular Stories

iOS 18 Siri Integrated Feature

iOS 18 Will Add These New Features to Your iPhone

Friday April 12, 2024 11:11 am PDT by
iOS 18 is expected to be the "biggest" update in the iPhone's history. Below, we recap rumored features and changes for the iPhone. iOS 18 is rumored to include new generative AI features for Siri and many apps, and Apple plans to add RCS support to the Messages app for an improved texting experience between iPhones and Android devices. The update is also expected to introduce a more...
iGBA Feature

Game Boy Emulator for iPhone Now Available in App Store Following Rule Change [Removed]

Sunday April 14, 2024 8:06 am PDT by
A week after Apple updated its App Review Guidelines to permit retro game console emulators, a Game Boy emulator for the iPhone called iGBA has appeared in the App Store worldwide. The emulator is already one of the top free apps on the App Store charts. It was not entirely clear if Apple would allow emulators to work with all and any games, but iGBA is able to load any Game Boy ROMs that...
iGBA Feature

Apple Removes Game Boy Emulator iGBA From App Store Due to Spam and Copyright Violations

Sunday April 14, 2024 9:22 pm PDT by
Apple today said it removed Game Boy emulator iGBA from the App Store for violating the company's App Review Guidelines related to spam (section 4.3) and copyright (section 5.2), but it did not provide any specific details. iGBA was a copycat version of developer Riley Testut's open-source GBA4iOS app. The emulator rose to the top of the App Store charts following its release this weekend,...
iOS NES Emulator Bimmy Feature

NES Emulator for iPhone and iPad Now Available on App Store [Removed]

Tuesday April 16, 2024 11:33 am PDT by
The first approved Nintendo Entertainment System (NES) emulator for the iPhone and iPad was made available on the App Store today following Apple's rule change. The emulator is called Bimmy, and it was developed by Tom Salvo. On the App Store, Bimmy is described as a tool for testing and playing public domain/"homebrew" games created for the NES, but the app allows you to load ROMs for any...
iOS 18 Siri Integrated Feature

Apple's First AI Features in iOS 18 Reportedly Won't Use Cloud Servers

Sunday April 14, 2024 9:52 am PDT by
Apple's first set of new AI features planned for iOS 18 will not rely on cloud servers at all, according to Bloomberg's Mark Gurman. "As the world awaits Apple's big AI unveiling on June 10, it looks like the initial wave of features will work entirely on device," said Gurman, in the Q&A section of his Power On newsletter today. "That means there's no cloud processing component to the...
new best buy blue

Best Buy Opens Up Sitewide Sale With Record Low Prices on M3 MacBook Air, iPad, and Much More

Saturday April 13, 2024 7:41 am PDT by
Best Buy this weekend has a big sale on Apple MacBooks and iPads, including new all-time low prices on the M3 MacBook Air, alongside the best prices we've ever seen on MacBook Pro, iPad, and more. Some of these deals require a My Best Buy Plus or My Best Buy Total membership, which start at $49.99/year. In addition to exclusive access to select discounts, you'll get free 2-day shipping, an...
m3 mbp space black

M4 Macs Are Expected to Launch in This Order Starting Later This Year

Sunday April 14, 2024 10:40 am PDT by
Bloomberg's Mark Gurman recently reported that the first Macs with M4 series chips will be released later this year, with more models to follow next year. In his Power On newsletter today, Gurman shared a more specific roadmap for these Macs. Here is the order in which Gurman expects the Macs to launch:1. A low-end 14-inch MacBook Pro with the M4, coming around the end of 2024. 2. A 24-inch ...
top stories 13apr2024

Top Stories: M4 Mac Roadmap Leaked, New iPads in Second Week of May, and More

Saturday April 13, 2024 6:00 am PDT by
Apple's hardware roadmap was in the news this week, with things hopefully firming up for a launch of updated iPad Pro and iPad Air models next month while we look ahead to the other iPad models and a full lineup of M4-based Macs arriving starting later this year. We also heard some fresh rumors about iOS 18, due to be unveiled at WWDC in a couple of months, while we took a look at how things ...