Display Bug Affecting Some iPhone 6s Users Who Restored From iPhone 5/5s/5c Backup

by

Since the iPhone became available for purchase on September 25, a growing number of former iPhone 5, 5c, and 5s users who transferred their content to their new devices via iCloud are experiencing a display bug that causes certain apps to look zoomed in on the iPhone 6s screen.

Users on both the Apple Support communities and the MacRumors forum have run into this issue, and we've also received a number of emails from customers who are affected. The problem appears to be primarily associated with the Wallet, Weather, Watch, Calculator, and Health apps, causing some data to be cut off at the edges of the screen. It seems to happen when an iPhone 5/5c/5s running iOS 9 is backed up to iCloud and then restored to an iPhone 6s.

I just got my iPhone 6s today and tried loading credit cards into the Wallet app only to find that the view (for lack of a better word) is zoomed-in, essentially cutting the sides off of my cards and passes. While this does not affect the functionality of the credit cards and ApplePay, it does create a problem managing passes. It cuts off the toggle button for each pass, allowing me to delete it.

I've tried restarting and nothing. I don't feel like restoring the software on a phone I just got moments ago. Anyone else seeing this problem?

As can be seen in the screenshots below, credit cards and passes stored in the Wallet app are cut off at the sides, preventing them from being displayed properly. Wallet is one of the apps where the zoom problem is most prevalent because it prevents people from deleting cards.

walletdisplayissues
Turning on the Display Zoom feature in the Settings app causes Wallet to appear normal, but it leaves the rest of the iPhone zoomed in. It works as a temporary solution to give users the ability to manage their cards in the app, but it is not a suitable permanent fix. Quitting apps and restarting the iPhone do not appear to solve the problem.

Several users who have contacted Apple have been told that the company is working on a fix, but the problem was not resolved in either iOS 9.0.1 or iOS 9.0.2. One thread from the MacRumors forum suggests this is potentially an iOS 9 bug that has existed since before the operating system was released. Some users running the iOS 9.1 beta 3 update say the problem is fixed, so a solution may be coming with iOS 9.1.

Ahead of a fix, Wallet can be accessed using the Display Zoom feature as outlined above. Apple Store employees appear to be suggesting customers set their iPhones up as new devices as a solution, but users who do not want to have go through the hassle of setting up a new device might want to hold off until iOS 9.1 is released.

Top Rated Comments

(View all)
Avatar
63 months ago


Apple Store employees appear to be suggesting customers set their iPhones up as new devices as a solution

Score: 14 Votes (Like | Disagree)
Avatar
63 months ago

When you buy a new car, do you transfer the engine oil from your old car?

I would like to down vote this comment.
Score: 12 Votes (Like | Disagree)
Avatar
63 months ago

Hate it when the Apple Store or even MR members suggest a fresh install as a solution. Apple shouldn't offer a back up and restore option if it can't execute it without carrying bugs. This always seems to be the first "solution" to most problems.

I agree, if your approach involves data loss, it's not a solution.

Once you've set up your phone there is no official way to merge whatever happened on that new phone after setup and what you may have in an old backup.

Say you get 20 messages post new iPhone, but you want to get your old messages back as soon as the issue is fixed somehow.
You end up having to decide between either the old backup or the new messages.

Of course there are unofficial ways to merge this by hand (!), but as long as it isn't something Apple will give you an official approach for, I refuse to accept the statement that they have an intermediate "solution".

Glassed Silver:mac
Score: 7 Votes (Like | Disagree)
Avatar
63 months ago

When you buy a new car, do you transfer the engine oil from your old car?

Let me give you another situation.
When you buy a new house, do you move your furniture into the house or just throw it away?
Score: 4 Votes (Like | Disagree)
Avatar
63 months ago

When you buy a new car, do you transfer the engine oil from your old car?

When you move to a new home, do you abandon all your possessions?
Score: 3 Votes (Like | Disagree)
Avatar
63 months ago

Hate it when the Apple Store or even MR members suggest a fresh install as a solution. Apple shouldn't offer a back up and restore option if it can't execute it without carrying bugs. This always seems to be the first "solution" to most problems.

For most of the 6 Plus's lifetime, it had a pretty brutal bug where you couldn't restore a prior backup with hundreds of apps (say, a game collection), or else the phone would bootloop frequently. Therefore I and others had to lose all non-cloud data and start over. This was only fixed a few months ago. Up until then: Geniuses were saying the backup must be corrupt, so throw it out. NOT an answer. I never believed that, and although I did have to throw the backup out and run fewer apps for most of the year, in the end I was right: the bug was fixed and my old backup with all my stuff loaded just fine. (Interestingly, it also kept a lot of non-cloud data from the months I'd spent on a fresh install... not sure how, but I'm not complaining! I didn't end up losing anything I cared about... other than game variety, but luckily my iPad filled in that role.)
Score: 3 Votes (Like | Disagree)

Top Stories

Supposed iPhone 12 Display Unit Leaks

Thursday August 6, 2020 8:13 am PDT by
An image supposedly of an iPhone 12 display unit has been shared online by leaker "Twitter user Mr. White". Compared to images of an iPhone 11 Pro display piece, this new unit has a reoriented display connector, reaching up from the bottom of the display, rather than from the left-hand side on iPhone 11 Pro. This may be due to the logic board moving to the other side of the device. A...

8 Third-Party Home Screen Widgets That You Can Try Out Now on iOS 14

Wednesday August 5, 2020 12:56 pm PDT by
One of the biggest new features of iOS 14 is Home Screen widgets, which provide information from apps at a glance. The widgets can be pinned to the Home Screen in various spots and sizes, allowing for many different layouts. When the iOS 14 beta was first released in June, widgets were limited to Apple's own apps like Calendar and Weather, but several third-party developers have begun to test ...

Apple Seeds iOS 14 and iPadOS 14 Public Beta 4 to Testers

Thursday August 6, 2020 10:05 am PDT by
Apple today seeded new public betas of upcoming iOS 14 and iPadOS 14 updates to its public beta testing group. Today's software releases, which Apple labels as fourth betas to keep them in line with developer betas, are actually the third betas that Apple has provided and they come two weeks after the prior beta releases. Public beta testers who have signed up for Apple's beta testing...

Apple Takes Legal Action Against Small Company With Pear Logo

Saturday August 8, 2020 11:09 am PDT by
Apple is taking legal action against the developers of the app "Prepear" due to its logo, according to iPhone in Canada. Prepear is an app that helps users discover recipes, plan meals, make lists, and arrange grocery deliveries. The app is a spinoff of "Super Healthy Kids," and the founders claim that they are facing litigation from Apple. Apple reportedly takes issue with Prepear's logo, ...

Google's $349 Pixel 4a vs. Apple's $399 iPhone SE

Wednesday August 5, 2020 1:45 pm PDT by
Google this week launched its newest smartphone, the $349 Pixel 4a, a low-cost device that's designed to compete with other affordable devices like Apple's iPhone SE. We picked up one of the new Pixel 4a smartphones and thought we'd check it out to see how it measures up to the iPhone SE, given that the two devices have such similar price points. Subscribe to the MacRumors YouTube channel ...

2020 iMac Benchmarks Surface Online [Updated]

Thursday August 6, 2020 7:16 am PDT by
Benchmarks from the new 2020 iMac have today been shared online by Mac Otakara. The Geekbench benchmarks are from the newly-released 27-inch iMac with 3.0GHz Intel Core i5 processor and Radeon Pro 5300 graphics, compared to multiple specs of the previous 2019 iMac. The lowest spec 27-inch i5 iMac from 2020 performs about 20 percent better in multicore than the lowest spec 27-inch i5...

New 27-Inch iMac's Storage Affixed to Logic Board, 4TB and 8TB Configurations Have Expansion Connector

Friday August 7, 2020 7:46 am PDT by
Following a report from German blog iFun.de that claimed the new 27-inch iMac's flash storage is soldered to the logic board, MacRumors has obtained additional information in an internal document for Apple technicians. In the document, Apple says that the flash storage is indeed affixed to the logic board and cannot be removed. However, for the 4TB and 8TB configurations, Apple says that a...

Microsoft's xCloud and Xbox Game Pass Not Coming to iOS Due to Apple's Restrictions [Updated]

Thursday August 6, 2020 1:06 pm PDT by
Microsoft's "Project xCloud" streaming game service that pairs with its Xbox Game Pass won't be available on iPhone and iPad when it launches this September, and Apple's App Store restrictions are to blame. Xbox Game Pass and its accompanying xCloud streaming feature offer access to hundreds of games that can be streamed to mobile devices, and Apple says that because it can't review each...

Apple Announces New 27-Inch iMac With 10th-Gen Processors, Up to 128GB RAM, 1080p Webcam, True Tone, and More

Tuesday August 4, 2020 8:07 am PDT by
Apple today announced a new 27-inch iMac with faster 10th-generation Intel Core processor options, next-generation AMD graphics, up to 128GB of RAM, a higher-resolution 1080p front-facing FaceTime camera, a True Tone display with a nano-texture glass option, a T2 chip, higher fidelity speakers, studio-quality microphones, and more. A breakdown of the new 27-inch iMac's features and specs:10th...

Samsung Launches Galaxy Note 20, Galaxy Z Fold 2, and Galaxy Buds to Compete With Apple's iPhones and AirPods Pro

Wednesday August 5, 2020 10:07 am PDT by
Samsung today held a virtual Galaxy Unpacked event where it unveiled its next-generation smartphones that will compete with Apple's 2020 iPhone lineup, set to come out in the fall. Samsung announced the launch of the Galaxy Note 20 and the Galaxy Note 20 Ultra, the two newest devices in the Note lineup, and, more notably, the Galaxy Z Fold 2, Samsung's latest foldable smartphone. The...