Display Bug Affecting Some iPhone 6s Users Who Restored From iPhone 5/5s/5c Backup

by

Since the iPhone became available for purchase on September 25, a growing number of former iPhone 5, 5c, and 5s users who transferred their content to their new devices via iCloud are experiencing a display bug that causes certain apps to look zoomed in on the iPhone 6s screen.

Users on both the Apple Support communities and the MacRumors forum have run into this issue, and we've also received a number of emails from customers who are affected. The problem appears to be primarily associated with the Wallet, Weather, Watch, Calculator, and Health apps, causing some data to be cut off at the edges of the screen. It seems to happen when an iPhone 5/5c/5s running iOS 9 is backed up to iCloud and then restored to an iPhone 6s.

I just got my iPhone 6s today and tried loading credit cards into the Wallet app only to find that the view (for lack of a better word) is zoomed-in, essentially cutting the sides off of my cards and passes. While this does not affect the functionality of the credit cards and ApplePay, it does create a problem managing passes. It cuts off the toggle button for each pass, allowing me to delete it.

I've tried restarting and nothing. I don't feel like restoring the software on a phone I just got moments ago. Anyone else seeing this problem?

As can be seen in the screenshots below, credit cards and passes stored in the Wallet app are cut off at the sides, preventing them from being displayed properly. Wallet is one of the apps where the zoom problem is most prevalent because it prevents people from deleting cards.

walletdisplayissues
Turning on the Display Zoom feature in the Settings app causes Wallet to appear normal, but it leaves the rest of the iPhone zoomed in. It works as a temporary solution to give users the ability to manage their cards in the app, but it is not a suitable permanent fix. Quitting apps and restarting the iPhone do not appear to solve the problem.

Several users who have contacted Apple have been told that the company is working on a fix, but the problem was not resolved in either iOS 9.0.1 or iOS 9.0.2. One thread from the MacRumors forum suggests this is potentially an iOS 9 bug that has existed since before the operating system was released. Some users running the iOS 9.1 beta 3 update say the problem is fixed, so a solution may be coming with iOS 9.1.

Ahead of a fix, Wallet can be accessed using the Display Zoom feature as outlined above. Apple Store employees appear to be suggesting customers set their iPhones up as new devices as a solution, but users who do not want to have go through the hassle of setting up a new device might want to hold off until iOS 9.1 is released.

Top Rated Comments

jpgr15 Avatar
69 months ago


Apple Store employees appear to be suggesting customers set their iPhones up as new devices as a solution

Score: 14 Votes (Like | Disagree)
stevenshizzle Avatar
69 months ago

When you buy a new car, do you transfer the engine oil from your old car?

I would like to down vote this comment.
Score: 12 Votes (Like | Disagree)
Glassed Silver Avatar
69 months ago

Hate it when the Apple Store or even MR members suggest a fresh install as a solution. Apple shouldn't offer a back up and restore option if it can't execute it without carrying bugs. This always seems to be the first "solution" to most problems.

I agree, if your approach involves data loss, it's not a solution.

Once you've set up your phone there is no official way to merge whatever happened on that new phone after setup and what you may have in an old backup.

Say you get 20 messages post new iPhone, but you want to get your old messages back as soon as the issue is fixed somehow.
You end up having to decide between either the old backup or the new messages.

Of course there are unofficial ways to merge this by hand (!), but as long as it isn't something Apple will give you an official approach for, I refuse to accept the statement that they have an intermediate "solution".

Glassed Silver:mac
Score: 7 Votes (Like | Disagree)
Virinprew Avatar
69 months ago

When you buy a new car, do you transfer the engine oil from your old car?

Let me give you another situation.
When you buy a new house, do you move your furniture into the house or just throw it away?
Score: 4 Votes (Like | Disagree)
DoctorKrabs Avatar
69 months ago

When you buy a new car, do you transfer the engine oil from your old car?

When you move to a new home, do you abandon all your possessions?
Score: 3 Votes (Like | Disagree)
nagromme Avatar
69 months ago

Hate it when the Apple Store or even MR members suggest a fresh install as a solution. Apple shouldn't offer a back up and restore option if it can't execute it without carrying bugs. This always seems to be the first "solution" to most problems.

For most of the 6 Plus's lifetime, it had a pretty brutal bug where you couldn't restore a prior backup with hundreds of apps (say, a game collection), or else the phone would bootloop frequently. Therefore I and others had to lose all non-cloud data and start over. This was only fixed a few months ago. Up until then: Geniuses were saying the backup must be corrupt, so throw it out. NOT an answer. I never believed that, and although I did have to throw the backup out and run fewer apps for most of the year, in the end I was right: the bug was fixed and my old backup with all my stuff loaded just fine. (Interestingly, it also kept a lot of non-cloud data from the months I'd spent on a fresh install... not sure how, but I'm not complaining! I didn't end up losing anything I cared about... other than game variety, but luckily my iPad filled in that role.)
Score: 3 Votes (Like | Disagree)

Top Stories

iphone 5s black slate

Images of Unreleased iPhone 5s in Black and Slate Shared Online

Sunday January 17, 2021 9:47 am PST by
Twitter user @DongleBookPro has today shared images of a prototype iPhone 5s in an unreleased Black and Slate color. The iPhone 5s was launched in September 2013. The device featured Touch ID, a 64-bit processor, and a True Tone LED flash for the first time. Other new features included a five-element lens with an f/2.2 aperture, a 15 percent larger camera sensor, Burst Mode, and Slo-Mo...
iP12 charge airpods feature 2

Hidden iPhone 12 Hardware Feature Could Still be Unlocked

Thursday January 14, 2021 2:51 am PST by
All iPhone 12 and iPhone 12 Pro models purportedly have a hidden reverse wireless charging feature, according to an FCC filing. The feature has not yet been activated, but could yet be unlocked for an upcoming Apple accessory. The FCC filing suggests that iPhone 12 models contain the hardware for Wireless Power Transfer (WPT) to accessories: In addition to being able to be charged by a...
Top Stories 43 Feature

Top Stories: MacBook Pro, iMac, Mac Pro, and iPhone Rumors, Best of CES 2021

Saturday January 16, 2021 6:00 am PST by
This week was sure a busy one in the Apple world, with a flurry of announcements out of CES early in the week followed by a rash of Mac- and iPhone-related rumors later in the week. The new rumors this week included details on updated MacBook Pro, iMac, and Mac Pro models, as well as a few other tidbits, so make sure to read on below to get caught up! Kuo: New MacBook Pro Models to...
foldable iPhone concept feature

Apple Testing In-Display Fingerprint Sensor for iPhone 13, Foldable iPhone Also in the Works

Friday January 15, 2021 1:46 pm PST by
Apple has started "early work" on an iPhone that has a foldable display, according to a new report from Bloomberg's Mark Gurman. Though testing of a foldable iPhone has begun, Apple has not committed to releasing a device that has a foldable display. Development has not yet expanded beyond a display and Apple does not have full foldable iPhone prototypes in its labs. Like foldable...
16inchmacbookpromain

Kuo: New MacBook Pro Models to Feature Flat-Edged Design, MagSafe, No Touch Bar and More Ports

Thursday January 14, 2021 9:32 pm PST by
Apple is working on two new MacBook Pro models that will feature significant design changes, well-respected Apple analyst Ming-Chi Kuo said today in a note to investors that was obtained by MacRumors. According to Kuo, Apple is developing two models in 14 and 16-inch size options. The new MacBook Pro machines will feature a flat-edged design, which Kuo describes as "similar to the iPhone 12" ...
macbook pro flexgate

Apple Extends 13-Inch MacBook Pro Backlight Repair Program

Sunday January 17, 2021 10:31 am PST by
Apple this week extended its worldwide 13-inch MacBook Pro Display Backlight Service Program, authorizing coverage for eligible notebooks for up to five years after the original purchase date or up to three years after the start date of the program, whichever is longer. The previous cutoff was four years after the original purchase date. Apple launched the program on May 21, 2019 after...
iphone x camera close

iOS 14.4 Will Introduce Warning on iPhones With Non-Genuine Cameras

Thursday January 14, 2021 8:07 am PST by
In the second beta of iOS 14.4 seeded to developers and public testers this week, MacRumors contributor Steve Moser has discovered code indicating that Apple will be introducing a new warning on iPhones that have had their camera repaired or replaced with aftermarket components rather than genuine Apple components. "Unable to verify this iPhone has a genuine Apple camera," the message will...
Apple TV Ray Light 2 Triad

Apple Extends Free Apple TV+ Trials Until July

Friday January 15, 2021 10:50 am PST by
Apple is once again planning to extend its free Apple TV+ trial subscriptions, this time until July. When Apple TV+ launched in November 2019, Apple offered free Apple TV+ subscriptions to those who purchased a new Apple device in or after September 2019. Those free subscriptions were set to expire in November 2020, but in October 2020, Apple announced that it was extending free trials...
mac pro mini feature

Apple Working on Two New Mac Pro Desktops, One of Which Will Be Reminiscent of Power Mac G4 Cube

Friday January 15, 2021 10:23 am PST by
Apple is developing two versions of the Mac Pro to succeed the Mac Pro that was first released in December 2019, according to a new report from Bloomberg. The first updated Mac Pro is a direct successor to the current Mac Pro and it will use the same design. It may also be equipped with Intel processors rather than Apple silicon chips, and it could be one of the sole machines in the Mac...
macbook pro magsafe

MagSafe is Coming Back to the Mac: A Look Back at Apple's Original Magnetic Charging Technology

Friday January 15, 2021 12:16 pm PST by
Surprise late night rumors last night provided us with our first in-depth look at what we can expect from the new MacBook Pro models that are coming in 2021, and there are some significant changes in the works. Along with additional ports, a new flat-edged design, and the removal of the Touch Bar, Apple's updated MacBook Pro machines will readopt MagSafe. MagSafe in the 2021 MacBook Pro...