Since the iPhone became available for purchase on September 25, a growing number of former iPhone 5, 5c, and 5s users who transferred their content to their new devices via iCloud are experiencing a display bug that causes certain apps to look zoomed in on the iPhone 6s screen.

Users on both the Apple Support communities and the MacRumors forum have run into this issue, and we've also received a number of emails from customers who are affected. The problem appears to be primarily associated with the Wallet, Weather, Watch, Calculator, and Health apps, causing some data to be cut off at the edges of the screen. It seems to happen when an iPhone 5/5c/5s running iOS 9 is backed up to iCloud and then restored to an iPhone 6s.

I just got my iPhone 6s today and tried loading credit cards into the Wallet app only to find that the view (for lack of a better word) is zoomed-in, essentially cutting the sides off of my cards and passes. While this does not affect the functionality of the credit cards and ApplePay, it does create a problem managing passes. It cuts off the toggle button for each pass, allowing me to delete it.

I've tried restarting and nothing. I don't feel like restoring the software on a phone I just got moments ago. Anyone else seeing this problem?

As can be seen in the screenshots below, credit cards and passes stored in the Wallet app are cut off at the sides, preventing them from being displayed properly. Wallet is one of the apps where the zoom problem is most prevalent because it prevents people from deleting cards.

walletdisplayissues
Turning on the Display Zoom feature in the Settings app causes Wallet to appear normal, but it leaves the rest of the iPhone zoomed in. It works as a temporary solution to give users the ability to manage their cards in the app, but it is not a suitable permanent fix. Quitting apps and restarting the iPhone do not appear to solve the problem.

Several users who have contacted Apple have been told that the company is working on a fix, but the problem was not resolved in either iOS 9.0.1 or iOS 9.0.2. One thread from the MacRumors forum suggests this is potentially an iOS 9 bug that has existed since before the operating system was released. Some users running the iOS 9.1 beta 3 update say the problem is fixed, so a solution may be coming with iOS 9.1.

Ahead of a fix, Wallet can be accessed using the Display Zoom feature as outlined above. Apple Store employees appear to be suggesting customers set their iPhones up as new devices as a solution, but users who do not want to have go through the hassle of setting up a new device might want to hold off until iOS 9.1 is released.

Top Rated Comments

jpgr15 Avatar
73 months ago

Apple Store employees appear to be suggesting customers set their iPhones up as new devices as a solution
Score: 14 Votes (Like | Disagree)
stevenshizzle Avatar
73 months ago
When you buy a new car, do you transfer the engine oil from your old car?
I would like to down vote this comment.
Score: 12 Votes (Like | Disagree)
Glassed Silver Avatar
73 months ago
Hate it when the Apple Store or even MR members suggest a fresh install as a solution. Apple shouldn't offer a back up and restore option if it can't execute it without carrying bugs. This always seems to be the first "solution" to most problems.
I agree, if your approach involves data loss, it's not a solution.

Once you've set up your phone there is no official way to merge whatever happened on that new phone after setup and what you may have in an old backup.

Say you get 20 messages post new iPhone, but you want to get your old messages back as soon as the issue is fixed somehow.
You end up having to decide between either the old backup or the new messages.

Of course there are unofficial ways to merge this by hand (!), but as long as it isn't something Apple will give you an official approach for, I refuse to accept the statement that they have an intermediate "solution".

Glassed Silver:mac
Score: 7 Votes (Like | Disagree)
Virinprew Avatar
73 months ago
When you buy a new car, do you transfer the engine oil from your old car?
Let me give you another situation.
When you buy a new house, do you move your furniture into the house or just throw it away?
Score: 4 Votes (Like | Disagree)
DoctorKrabs Avatar
73 months ago
When you buy a new car, do you transfer the engine oil from your old car?
When you move to a new home, do you abandon all your possessions?
Score: 3 Votes (Like | Disagree)
nagromme Avatar
73 months ago
Hate it when the Apple Store or even MR members suggest a fresh install as a solution. Apple shouldn't offer a back up and restore option if it can't execute it without carrying bugs. This always seems to be the first "solution" to most problems.
For most of the 6 Plus's lifetime, it had a pretty brutal bug where you couldn't restore a prior backup with hundreds of apps (say, a game collection), or else the phone would bootloop frequently. Therefore I and others had to lose all non-cloud data and start over. This was only fixed a few months ago. Up until then: Geniuses were saying the backup must be corrupt, so throw it out. NOT an answer. I never believed that, and although I did have to throw the backup out and run fewer apps for most of the year, in the end I was right: the bug was fixed and my old backup with all my stuff loaded just fine. (Interestingly, it also kept a lot of non-cloud data from the months I'd spent on a fresh install... not sure how, but I'm not complaining! I didn't end up losing anything I cared about... other than game variety, but luckily my iPad filled in that role.)
Score: 3 Votes (Like | Disagree)

Top Stories

april 2021 event coverage feature

Apple Event Live Coverage: New iPads, AirTags, and More Expected [Event Over]

Tuesday April 20, 2021 9:07 am PDT by
Apple's virtual "Spring Loaded" event kicks off today at 10:00 a.m. Pacific Time, with Apple expected to debut updated iPad models and perhaps some other hardware such as AirTags or iMac models based on Apple silicon. Apple is providing a live video stream on its website, on YouTube, and in the company's TV app across its platforms. We will also be updating this article with live blog...
m1 imac colors

Apple Announces Redesigned iMac With M1 Chip and Seven Color Options

Tuesday April 20, 2021 10:22 am PDT by
Apple has announced a new, redesigned 24-inch iMac, featuring an M1 chip, a 4.5K display, and a range of color options, as well as an improved cooling system, front-facing camera, speaker system, microphones, power connector, and peripherals. The new iMac features a completely new compact design, and comes in a range of seven striking colors, including green, yellow, orange, pink, purple,...
Ports 2021 MacBook Pro Mockup Feature 1 copy

Stolen MacBook Pro Schematics Confirm Apple's Plans to Add More Ports and Remove Touch Bar

Wednesday April 21, 2021 10:31 am PDT by
Schematics stolen from Apple supplier Quanta Computer outline Apple's plans for the next-generation MacBook Pro models that are expected in 2021, and clearly confirm plans for additional ports and a return to MagSafe. MacRumors saw the schematics after they were leaked online, and some of them feature the logic board of the next-generation MacBook Pro. On the right side of the machine,...
iphone 12 preorder purple

Apple Launching iPhone 12 and 12 Mini in New Purple Color on April 30

Tuesday April 20, 2021 10:08 am PDT by
Apple today announced that the iPhone 12 and iPhone 12 mini will be available in a new purple color starting April 30, with pre-orders starting this Friday. Apple is also releasing a new MagSafe Leather Case and Leather Sleeve in Deep Violet, a Silicone Case in Capri Blue, Pistachio, Cantaloupe, or Amethyst, and a Leather Wallet in Arizona, all available to order beginning today. iPhone...
13 inch macbook pro m1

14-Inch and 16-Inch MacBook Pro Models With XDR Displays Expected to Launch Later This Year

Wednesday April 21, 2021 7:08 am PDT by
Apple yesterday unveiled a new 12.9-inch iPad Pro with a Liquid Retina XDR display that uses mini-LED backlighting to achieve up to 1,000 nits of full-screen brightness and up to 1,600 nits of peak brightness. With over 10,000 mini‑LEDs grouped into more than 2,500 local dimming zones, the display also has an impressive 1,000,000:1 contrast ratio. Apple has so far branded its mini-LED...
14

Apple Says iOS 14.5 Will Be Released 'Next Week'

Tuesday April 20, 2021 11:08 am PDT by
Apple today in a press release about its new AirTag item tracker announced that iOS 14.5 and iPadOS 14.5 will be available starting "next week." iOS 14.5 and iPadOS 14.5 are packed with new features, including the ability for iPhone users who are wearing an Apple Watch to unlock the iPhone with Face ID while wearing a mask. iOS 14.5 and iPadOS 14.5 will also be the minimum software versions...
ipad pro with m1 chip

Apple Introduces Next-Generation iPad Pro With M1 Chip, Thunderbolt, 5G, XDR Display, and More

Tuesday April 20, 2021 10:40 am PDT by
Apple today announced the next-generation iPad Pro with the same M1 chip found in the latest Macs, Thunderbolt and USB4 support, 5G connectivity on cellular models with mmWave support in the United States, and more. With an 8-core CPU and 8-core GPU, Apple says the M1 chip in the new iPad Pro provides up to 50% faster performance and up to 40% faster graphics compared to the A12Z Bionic chip ...
f1618938547

Apple Announces AirTag Tracking Devices Starting At $29 Each

Tuesday April 20, 2021 10:10 am PDT by
Apple today announced AirTag, a Tile-like Bluetooth tracking device that's designed to be attached to items like keys and wallets for tracking purposes, letting you find them right in the Find My app. AirTags are accessories for attaching to backpacks, luggage, and other items. Any U1 device like the iPhone 12 can be used for precision finding to guide you right to the item you're looking...
airtag engraving 69

Apple Tries to Limit Offensive AirTag Engravings... With Mixed Results

Wednesday April 21, 2021 3:16 am PDT by
Apple's AirTag item trackers can be custom-engraved using text, numbers, and even emoji, but users looking to express some college humor will likely need to look elsewhere, because Apple's online AirTag personalization tool is easily offended. An AirTag is just big enough to fit up to four characters or up to three emoji. That might seem just enough to get dubiously creative with your...
maxresdefault

Apple Event 2021: Everything Apple Announced at Its 'Spring Loaded' Event in Just 6 Minutes

Tuesday April 20, 2021 4:23 pm PDT by
Apple today held its first event of 2021, and it was one of the most exciting events that we've seen in some time. Apple announced a whole slew of new products, including an M1 iMac, an M1 iPad Pro, a refreshed 4K Apple TV, and the long-awaited AirTags. Subscribe to the MacRumors YouTube channel for more videos. It took Apple an hour to introduce all of the new devices during its virtual...