As pre-orders began over the weekend for the iPhone 6s and iPhone 6s Plus, there was the usual amount of panic and excitement as shipping windows for the device were largely on the September 25 launch day for most users, with a few exceptions. Now, however, a handful of AT&T Next customers are facing an odd glitch on their Apple online store order page, which showcases an impending full-price charge on the smartphone while simultaneously listing their AT&T Next plan option.

iphone 6s order
The issue appears to be specifically hitting a group of customers who pre-ordered and chose the AT&T Next installment plan option at checkout. The affected users were shown the expected $0 down, $15 upgrade fee price (including tax) when initially checking out on pre-order night, but their order status page has begun reflecting the full-price cost of their chosen iPhone 6s or iPhone 6s Plus. Some users began noticing the anomaly on Saturday, a few hours after their order initially read the correct charge, with a group of MacRumors readers heading to the forums to post about the issue.

A few users have contacted Apple support, and the company has acknowledged the issue and reassures customers who are being affected that a fix for the problem is currently being worked on. Still, as of writing, there has been no word from anyone suffering from the false price charge that they've seen a change back to the correct price of their order.

An Apple support representative voiced promise that all customers affected by the problem would begin to see it resolved over the next few days, and if they chatted with a support employee themselves, they could give the company their email address or phone number to be informed as soon as the problem has been taken care of. Since most customers will likely begin to be charged for their iPhone 6s and iPhone 6s Plus pre-orders in the days ahead of the September 25 launch, it's still a scary hiccup for a handful of users to have to go through.

Related Forum: iPhone

Top Rated Comments

brinary001 Avatar
83 months ago
Plot twist: it isn't a glitch and AT&T is just full of money-hungry bastards.
Score: 4 Votes (Like | Disagree)
2457282 Avatar
83 months ago
I pre-ordered mine through Apple not AT&T. I bought my 6S outright, so no payments. I did the same for the 6 i bought last year which now goes to my wife. If the new bands that favor Tmob really turn out to provide better coverage, I am in a good spot to move over. This is the only thing keeping me from moving from AT&T is the coverage, so hopefully I can switch in the near future.
Score: 3 Votes (Like | Disagree)
budselectjr Avatar
83 months ago
Glad I am going to start the Apple Upgrade program. I enjoy the coverage I get, but I want to deal with AT&T as little as possible.
Score: 3 Votes (Like | Disagree)
unplugme71 Avatar
83 months ago
I feel like a unicorn. I've never had any issues with AT&T. In fact they have always been responsive to issues when I talk to them. While I get three bars outside my house, there are areas inside that are very weak. I called a month ago and two days later I had a free microcell in my hands. Obviously YMMV.
Well check this out. I bumped into a network engineer at a local fast food joint. He was working with some techs on a cell tower nearby. He brought out his diagnostics tool to test the AT&T network and it came up fine. All the techs there had full service except me. He said its most likely the way Apple handles their firmware for 4G/LTE. I'm not the only one with this issue. I reported it to Apple so hopefully they can look into it.
Score: 1 Votes (Like | Disagree)
bkaus Avatar
83 months ago
I held onto my unlimited data plan because the configuration of the family plan I have with my wife ends up costing us less to keep the plan as such than if we were to switch to a shared data plan that would fulfill the amount of data we use. If I were to go to a tiered data plan, I would still not necessarily opt for the Next plan anyway, especially with Apple's introduction of the iPhone Upgrade program, which gives you the same 24 month financing option, (albeit with the price of Applecare lumped in) but allows you to upgrade to a new phone after 12 months instead of 18 like with Next. You would still qualify for Next pricing on your plan because you wouldn't be signing a 2 year contract with AT&T. Either way you look at it, Next is just not the best option available no matter what position you're in.
Yes, depending on data usage, the unlimited plan still may be less monthly than the shared family plan. In any case, if one has the unlimited plan, they might as well upgrade every 2 years. Sell the old phone and it covers the upfront costs for the new phone. The plan covers the remainder of the subsidized cost and you get to enjoy a new phone!

In my case, I ended up (reluctantly) getting rid of the unlimited plan due to the small amount of data I used and other plans include tethering for free. So switching from unlimited saved me a significant amount per month. But I now no longer have the enticement to run out every 2 years and get a new phone for every line on the account. ith three phones in the family we buy a new one every two years and waterfall down and sell the oldest. Keeps the phones reasonable performance and overall saves $$ based on our usage.

Others may vary significantly, esp if they use significant data and don't tether.
Score: 1 Votes (Like | Disagree)
SandboxGeneral Avatar
83 months ago
I was fortunate, and was charged only $44.94 (based on the order page) on the 30 month Next plan for a 6s, 64 GB. Though my card has yet to show the charge.
Score: 1 Votes (Like | Disagree)

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