AT&T, Verizon, Sprint, and T-Mobile customers in the southeastern United States may be seeing a widespread cellular outage that's preventing them from using voice and data services. Downdetector.com is showing outages in Tennessee, Kentucky, Alabama, and Indiana for all four carriers.

cellularoutagemap

T-Mobile outage map via Downdetector.com

According to a Sprint representative that spoke to Re/code, the issue is related to a local exchange provider that works with AT&T, Sprint, Verizon, and T-Mobile.

"We are aware of the impacts to service in which customers across multiple carriers may be unable to access voice and some data services," the Sprint representative said. "This appears to be an issue caused by a local exchange provider and our network team is working with the provider to restore service to impacted customers as quickly as possible."

Sprint said the company is working on a fix, as did representatives from Verizon and AT&T. AT&T said it's working to restore service, while Verizon said its engineers were working with "vendor partners" to resolve the issue as quickly as possible.

It is not clear when service will be restored for affected customers.

Update: According to telecommunications industry sources that spoke to Re/code, the service issues affecting all four carriers have been caused by a problem with AT&T's landline network.

AT&T is the dominant landline provider for the region, and all the major cellular providers use its networks for backhaul -- that is, helping transport the data once it leaves their collection of cellular towers.

AT&T says its engineers have found a hardware-related issue and are aiming to fix it to restore service "as quickly as possible."

Top Rated Comments

Saturnine Avatar
94 months ago
As someone who works for a carrier all I can think of is the waiting time for customers service tomorrow morning.. Tons of idiots asking for their service to be refunded for the 30 minutes or so that their service wasn't working..

(I should really get out of Customer Service I don't like what it's doing to me..)
As someone who trains customer service
teams, they're not idiots and any customer service advisor who thinks so is probably in the wrong job. You cannot do a good job if you're predisposed to that opinion.

Customers don't pay for three course meals when they only receive two courses. Nor do they pay the full-fare for a journey when they were only taken three quarters of the way.

It is a horrible, thankless task dealing with irate customers whose anger has been exacerbated by long phone queues but it would all be avoided if carriers offered an automatic pro-rata refund for any obvious service outage. Whether or not a ~50c refund is worthwhile is a matter of opinion, but it is a matter of fact that the customer should be entitled to it if they so desire.
Score: 18 Votes (Like | Disagree)
goobot Avatar
94 months ago
I don't see what this article has to do with Macs, iPhones or anything Apple????
iPhones use cellular service…
Score: 18 Votes (Like | Disagree)
japanime Avatar
94 months ago
As someone who works for a carrier all I can think of is the waiting time for customers service tomorrow morning.. Tons of idiots asking for their service to be refunded for the 30 minutes or so that their service wasn't working..

(I should really get out of Customer Service I don't like what it's doing to me..)
Yes. If you think the customers are "idiots," you really do need to get out of "customer service."
Score: 16 Votes (Like | Disagree)
SSD-GUY Avatar
94 months ago
As someone who works for a carrier all I can think of is the waiting time for customers service tomorrow morning, tons of idiots asking for their service to be refunded for the 30 minutes their service wasn't working..

(I should really get out of Customer Service I don't like what it's doing to me..)
People pay for a service, any interruption means they should be reimbursed.

On the flip side when payment is due for such service, no one from the company really cuts the customer any slack.
Score: 12 Votes (Like | Disagree)
gumbyjunior1 Avatar
94 months ago
I don't see what this article has to do with Macs, iPhones or anything Apple????
Unless you are hard core and use a iPod touch connected to a 56k modem..this has everything to do with all things Apple.
Score: 11 Votes (Like | Disagree)
nagromme Avatar
94 months ago
CALL before you DIG.

It's not difficult, people.
Score: 7 Votes (Like | Disagree)

Popular Stories

USB C Over Lightning Feature

EU Passes Law to Switch iPhone to USB-C by End of 2024

Tuesday October 4, 2022 3:30 am PDT by
The European Parliament today voted overwhelmingly in favor of enforcing USB-C as a common charging port across a wide range of consumer electronic devices, including the iPhone and AirPods, by the end of 2024. The proposal, known as a directive, forces all consumer electronics manufacturers who sell their products in Europe to ensure that a wide range of devices feature a USB-C port. This...
General iOS 16 Feature Yellow

10 New iOS 16 Features Coming Later This Year

Monday October 3, 2022 2:41 pm PDT by
iOS 16 was released to the public three weeks ago with a customizable Lock Screen, the ability to edit iMessages, improvements to Focus modes, and much more. And in the coming months, iPhone and iPad users have even more new features to look forward to. We've rounded up 10 new features coming to the iPhone and iPad later this year, according to Apple. Many of the features are part of iOS...
ipad pro m1 feature

Gurman: Apple Event This October Remains Unlikely, No Touch ID for iPhone 15

Sunday October 2, 2022 6:41 am PDT by
Apple is developing new iPad Pro, Mac, and Apple TV models, and at least some of these products will be released in October, according to Bloomberg's Mark Gurman. However, Gurman continues to believe that Apple is unlikely to hold an event this month. In the latest edition of his Power On newsletter, Gurman said "the big iPhone 14 unveiling last month was probably it for Apple in 2022 in...
iOS 16

Apple Preparing iOS 16.0.3 With More Bug Fixes Following iPhone 14 Launch

Monday October 3, 2022 7:53 am PDT by
iOS 16.0.2 was released last month with several bug fixes for iPhone 14 issues, excessive copy and paste permission prompts, and more. Now, evidence suggests that Apple is planning to release iOS 16.0.3 with additional bug fixes. Evidence of an upcoming iOS 16.0.3 software update has shown up in MacRumors analytics logs, which have been a reliable indicator in the past. There are several...
Apple SIM Card

Apple SIM No Longer Available for Activating New Cellular Data Plans on iPads

Sunday October 2, 2022 8:04 am PDT by
As of October 1, Apple SIM is no longer available for activating new cellular data plans on supported iPad models, according to an Apple support document. Introduced in 2014, the Apple SIM was designed to allow iPad users to activate cellular data plans from multiple carriers around the world. Initially, the Apple SIM was a physical nano-SIM card, but it was embedded inside later iPad Pro...
maxresdefault

Video: AirPods Pro 2 vs. Bose QuietComfort II

Monday October 3, 2022 12:50 pm PDT by
Apple on September 23 officially launched the second-generation version of the AirPods Pro, introducing updated Active Noise Cancellation, Adaptive Transparency, improved sound, and more. Right around the same time, Bose introduced new QuietComfort II earbuds with many similar features, so we thought we'd compare the two to see which has the edge. Subscribe to the MacRumors YouTube channel for ...
General YouTube Feature 1

You May Soon Need to Be a YouTube Premium Subscriber to Watch 4K Videos

Monday October 3, 2022 4:29 am PDT by
YouTube may make watching videos in 4K quality on the platform exclusive to only YouTube Premium subscribers, according to screenshots posted by users on Twitter and Reddit. On Reddit (1,2) and Twitter, some users have started to recently notice that on iOS, and presumably across other platforms also, YouTube is now saying that in order to watch videos in 4K, the user must be a paying...
dynamic island alan dye

Apple Executives Talk About iPhone 14 Pro's Dynamic Island in New Interview

Sunday October 2, 2022 10:48 am PDT by
In a new interview, Apple's senior vice president of software engineering, Craig Federighi, and Apple's vice president of human interface design, Alan Dye, sat down to discuss the thinking behind the iPhone 14 Pro's Dynamic Island and how it was developed. During the interview with the Japanese magazine Axis, Federighi, who oversees the development of iOS, said Dynamic Island represents the...