A few retail employees at Apple Store locations have complained directly to Apple CEO Tim Cook, saying the company's policy of checking its employees' bags for security reasons was "embarrassing and demeaning." The new record comes from a court filing and is part of a 2013 lawsuit claiming the Cupertino company should compensate its employees for the time the bag checks take (via Reuters).
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One of the workers in the lawsuit sent an email to Cook back in 2012, claiming that Apple retail store managers "are required to treat 'valued' employees as criminals." In the filing it was said that Cook then forwarded the complaint to both top retail and human resources executives asking, "Is this true?" No responses to Cook's inquiry were documented within the filing made public this week.
In the original lawsuit, which is seeking class action status after being dismissed last year, Amanda Friekin and Dean Pelle claimed that these bag checks were mandatory every time a sales rep left the store and were meant to discourage theft. In one of the original emails sent to Cook in 2012, the employee simply claims Apple's strict policy breeds an environment of distrust amongst its otherwise loyal workers.
In the 2012 email to Cook, with a subject line "Fearless Feedback from Apple Retail Specialist," the employee said Apple's policy implies the company does not trust its workers.
"These procedures are often performed in front of gawking customers," the employee wrote, adding that workers deserve to be treated with the same respect that Apple shows customers.
As Reuters points out, in a Supreme Court ruling last December, Amazon won out over a group of its employees who sued the company for monetary compensation in the time they spent going through security checks at the end of their shifts. The Supreme Court's ruling erred on Amazon's side because it found these security checks were not a "principal activity" of the employees' job description.
A hearing in the lawsuit is set for a July 2 date in court.
Top Rated Comments
I appreciate this is the norm for high-value item stores, though they shouldn't be doing checks in front of customers and Apple should be treating their employees with a little more respect. The Apple Stores do work hard, 7 days a week, and they're normally open 12-13 hours a day. Furthermore they do all the repairs in the evening so when they close up the doors it's not like they're twiddling their thumbs. I've had a call at 11:30PM to say that my MacBook was repaired (on the same day it was dropped off, may I add).
I think you should treat people in the customer service industry with a little more respect; what people don't often appreciate is all the BS/angry consumers that they have to put up with as well, which just piles onto these existing issues. It's not appropriate to brush these issues under the carpet and just put it down to 'whining high school kids'; at the very least it deserves a thorough investigation.
Although this is in the retail department - there is often a lot of leaks that come directly from apple employees...
There is also a lot of expensive items and you can't trust people at face value...
Granted back then they didn't have 24k gold watches in the building, but they certainly should do bag checks now...
And let's face it... if you have nothing to hide, what's the problem... Apple should be clear that bag checks is part of the job - that way if you don't want it, then don't work there...
By the sounds of it the people are suing for the time it took, not the fact it was happening... i would turn round and say "ok my great knowledgable people..." (who are not always that knowledgable -- I've seen people turn to other customers for answers instead...ive even had people come ask me instead...lol) "...we will pay you back for the time it took to search your bags - the whole 2mins each time - but all those extra bonuses, discounts, presents, gift cards we give you will stop... this will teach you for being so god darn ungrateful people...go work for Mcdonalds and then tell me if you feel more valued there than here."