Philips Pulls Defective 1.7.1 Hue App Update After Crashing Reports [Update: Fixed]

Philips released an update to its Philips Hue app for iOS yesterday afternoon and users quickly found that the new version of the app continually crashed, making it impossible for them to control their Hue lights.

As of this morning, Philips has removed the app from the App Store to prevent it from being downloaded, but thousands of Hue customers have already updated their iOS devices and have taken to the Philips Hue Facebook page to register their complaints.

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Philips is aware of the issue and has said in a Facebook message posted six hours ago that the company is "taking immediate action to fix it" with an upcoming 1.7.3 app that will be available "shortly."
We are aware of an issue with the latest Philips hue app update when used with iOS 8.0 software. We're very sorry if you're having problems and are taking immediate action to fix it.

In the meantime, please do not update the Philips Hue app to 1.7.1., nor re-install the Hue app, or reset the Hue bridge.
Users who have installed the faulty 1.7.1 update can continue to control their Hue lights from wall switches, the Hue Tap, and from third-party apps. It's also possible to control lights from the MeetHue.com website. At this time, Philips has not given a new estimate for the launch of a fixed version of the app.

Update 9:25 PM PT: After several hours of error messages, the 1.7.3 Hue app update appears to be working for most users at this time. [Direct Link]



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53 months ago
This auto updated on me last night. I had to use the Hue Disco light this morning instead. I imagine it was how people ate breakfast back in the 80s.
Rating: 9 Votes
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53 months ago
My Wife has full control of the lights now since she refuses to do any 0 day updates. :mad: Today was the day I had to tell her she was right.
Rating: 7 Votes
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53 months ago

My Wife has full control of the lights now since she refuses to do any 0 day updates. :mad: Today was the day I had to tell her she was right.


I like many users have auto update turned on. I expect the app developers to test the update on their iphones and not in a simulator. I don't think anyone from hue actually has and uses the hue lights.
Rating: 7 Votes
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53 months ago
The app is not yet in the App Store, at least in the UK, so I can't update. It is just amateur hour. Feeling like a Beta tester for a year now :confused:
Rating: 3 Votes
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53 months ago
I had to get up out of bed to turn off the lights last night. What is this, the medieval times? Ugh.... :rolleyes:
Rating: 3 Votes
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53 months ago
no, he's right. the new "fixed" 1.7.3 update is now showing in the app store as an available update, but it gives the "no longer available" error.
Rating: 2 Votes
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53 months ago
they invented this thing called TestFlight and Hockeyapp
Rating: 2 Votes
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53 months ago
This is what sucks about the "auto update" app feature. Everything's fine, then when you go to use an app, bang, YOU'RE ****ED! Automagically the app was updated to something that doesn't work any more.

Let's see, I buy something that requires software to work, it works until a new update comes out, then doesn't work anymore.

If Phillips had to credit a dollar to every account that had this app installed, I bet they would be more careful...but here it is just a "ooops, sorry folks...."
Rating: 2 Votes
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53 months ago

#firstworldproblems


This entire product is aimed at the first world. So why point out that a problem with it is a first world problem? Do you think it makes you cool or something?
Rating: 2 Votes
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53 months ago
My lights are my alarm to wake me up in the morning. I didn't wake up this morning. In fact, I'm still sleeping right now.
Rating: 2 Votes
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