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iTunes Connect Issue Causing Developers to Be Logged Into Wrong Accounts [Updated]

Thursday January 29, 2015 8:26 am PST by Joe Rossignol
A number of iTunes Connect developers have turned to Twitter and tipped us off about an ongoing issue where users are being shown someone else's session after attempting to login into their own account. Instead of seeing their own apps, iTunes Connect is mismatching users and displaying other apps from completely different developers. MacRumors has been able to duplicate this issue, which appears to be widespread and has been going on since at least 8 AM Pacific.

bb_itunes_connect

While other developers' apps are displayed in the iTunes Connect dashboard, attempting to take further action results in an "unable to process request" error and a redirect to the proper account. Sales and payment information does not appear to be accessible for the mismatched account. For some other users, iTunes Connect also appears to be experiencing issues with logging in.

Apple has yet to comment on the matter, and this post will be updated as further details become known.

Update 8:50 AM PT: iTunes Connect is now listed as unavailable.

itunes_connect_down
Update 10:03 AM: Apple has now acknowledged on its System Status page for developers that users are "experiencing a problem" with iTunes Connect. No estimate of a timeframe for resolution has been given.

Update 10:13 AM: Apple is also acknowledging that its TestFlight beta services are also being affected, with users "unable to submit new apps and invite new testers."

Update 12:31 PM: It appears that iTunes Connect is back online.

Update 12:43 PM: Apple is now reporting on its System Status page that iTunes Connect and TestFlight services have indeed been restored.

Tag: iTunes Connect
[ 103 comments ]


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Hurda
52 months ago
iTunes Shuffle.
Rating: 21 Votes
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PowerBook-G5
52 months ago
Time to flip the switch to "off" at Apple. This is a serious security concern.
Rating: 16 Votes
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ArtOfWarfare
52 months ago
That's a pretty major f-up.
Rating: 15 Votes
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markcres
52 months ago
Instead of hoarding billions of dollars, they should spend some of it fixing their products and services.
Rating: 13 Votes
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coolfactor
52 months ago
Apple quality control at its finest. :)
Rating: 11 Votes
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Mark Booth
52 months ago
Dear Apple: You frequently suck at anything to do with cloud services. Terrific hardware and great software, but cloud services suck all too often. Time to hire some better people in that regard.

Mark
Rating: 11 Votes
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Keerock
52 months ago
Major exposure to damages

Any lawyers on? This is more than a security breach. This is exposing confidential information including development plans from major companies. Apple is going to have a very tough time shrugging this one off. It won't be some ****** little firm with dubious class action lawsuits. This will be the legal departments from the major companies preparing the estimated damages. I don't think the terms and agreements can cover this either.
Rating: 10 Votes
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Tiger8
52 months ago
Guys you are missing the big picture now: It's thinner now!
Rating: 9 Votes
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ChrisCW11
52 months ago
Who cares!

Record profits being recorded, screw quality.
Rating: 9 Votes
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Rocketman
52 months ago
And edit out the ones already posted.
Rating: 7 Votes

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