Belgian Judge May Block Apple Websites Over 'Misleading' Warranty Information

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A Brussels judge may block access to all Apple websites in response to a complaint filed by Federal Public Service (FPS) Economy, reports Belgian newspapers (Via Tech.eu). Apple is accused of misleading consumers about warranty protections available for products purchased from Apple's retail and online stores.

apple-eu-warranty
The complaint, filed last year, claims Apple advertises its one-year warranty and extended AppleCare warranty, but does not inform consumers of their right to a two-year statutory warranty under EU law. In response to this claim, Apple painstakingly outlined the differences between the company's standard one-year warranty coverage, its AppleCare extended protection plan and the EU's two-year warranty, but the website comparison was not sufficient for the Belgian regulatory group.

The Brussels investigative judge can order Belgium ISPs to blacklist Apple's website as Belgian law allows for the regulation of electronic services in cases where consumer protection rights are being violated. Though he has the power to block Apple, the judge is unsure how to proceed as blocking Apple's website also interferes with critical iOS and OS X services like iTunes and iCloud.

Consumer associations throughout Europe continue to be critical of Apple's warranty policy in its European stores. The company was fined $1.2 million in Italy over the issue and has faced lawsuits in Germany, Luxembourg, and Portugal.

Top Rated Comments

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87 months ago

The webpage seems pretty clear to me. :confused:


That webpage is not from the Belgian apple site, but from the UK or european version.
The belgian pages are only in dutch or french, and as far as i can see, only mention the 1 year apple warranty.
Score: 12 Votes (Like | Disagree)
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87 months ago
Looks clear to me. Does the Belgian regulatory group suffer from a lack of reading comprehension or are they trying too hard to be more nanny?
Score: 11 Votes (Like | Disagree)
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87 months ago
To me this falls into the "get a life people". If a consumer/regulatory body is that worried about the EU 2 year warranty, then the EU regulatory body should tell companies exactly what they need to display instead of letting a business "guess" how detailed they need to be and then pull this crap.

Happy Tuesday.
Score: 10 Votes (Like | Disagree)
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87 months ago
Well, since everyone in the EU loves their consumer protections so much, why not just build a 3-year warrantee into all Apple products sold there, and raise the base price to reflect that.

There is no free lunch.
Score: 8 Votes (Like | Disagree)
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87 months ago

Well, since everyone in the EU loves their consumer protections so much, why not just build a 3-year warrantee into all Apple products sold there, and raise the base price to reflect that.

There is no free lunch.

This is already built into the base price which is one of the reasons why we pay quite a lot more than in the US for Apple products. The whole thing is ridiculous anyway as it is perfectly clear on the website what consumers are entitled to in each country.
Score: 7 Votes (Like | Disagree)
Avatar
87 months ago
The web site comparison looks pretty clear to me.
Score: 7 Votes (Like | Disagree)

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