Verizon Makes Customers Wait Longer for Upgrades

NewImageU.S. carrier Verizon has changed its phone upgrade policies, making customers wait longer between upgrades. Until now, customers with a two-year agreement could upgrade at 20 months.

Now, customers will only be able to upgrade at 24 months, when their contract is up. The first customers impacted by this change are those whose contracts expire in January 2014.

In alignment with the terms of the contract, customers on a two-year agreement will be eligible for an upgrade at 24 months vs. today's early upgrade eligibility at 20 months. This change aligns the upgrade date with the contract end date and is consistent with how the majority of customers purchase new phones today. The first customers impacted by this change are customers whose contracts expire in January 2014. As always, customers may purchase a new phone at the full retail price at any time.

Verizon's main competitor, AT&T, allows customers to upgrade after 20 months, with an "early upgrade" allowed at an earlier time with a larger initial payment. Sprint offers upgrades after 20 months as well.

T-Mobile recently rolled out its new "uncarrier" plans, allowing customers to buy an iPhone 5 for $100 down plus 24 monthly payments of $20. Customers can buy a new phone at any time, but they will still be responsible for the monthly payments on prior phone purchases.

Top Rated Comments

GeekLawyer Avatar
120 months ago
This is an excellent idea...

... to push even more people to AT&T, Sprint, and Tmobile.
Score: 68 Votes (Like | Disagree)
rdlink Avatar
120 months ago
This is kind of dumb, if you ask me. One of the benefits for the carrier on allowing the early upgrade is holding a carrot in front of the user that will get them to re-up before their contract is up. Now, they're going to put me in a position to make my carrier decision without any hindrance of the contract.

Cutting their own noses off to spite their face, IMO
Score: 37 Votes (Like | Disagree)
3282868 Avatar
120 months ago
Only in North America.
Score: 27 Votes (Like | Disagree)
Xavier Avatar
120 months ago
Verizon, what good are you doing for the customer nowadays anyway?
Score: 23 Votes (Like | Disagree)
Number 41 Avatar
120 months ago
"Can you hear me now?"

"Not for another 4 months."
Score: 23 Votes (Like | Disagree)
Small White Car Avatar
120 months ago
I've said it a million times:

AT&T is inept. Verizon is evil. Take your pick, but they are different!
Score: 19 Votes (Like | Disagree)

Popular Stories

home app ios 16

Apple Confirms iPad Will No Longer Be Supported as a Home Hub in iOS 16

Wednesday June 22, 2022 12:38 pm PDT by
The iPad will no longer be able to be used as a home hub following the launch of iOS 16, iPadOS 16, macOS Ventura, and the HomePod 16 software this fall, Apple confirmed today. As discovered in iOS 16 code by MacRumors contributor Steve Moser, Apple says that the iPad will no longer be supported as a home hub. This information will be displayed in the Home app after updating to iOS 16.A home ...
apple ar headset concept 2

Apple CEO Tim Cook Hints at AR/VR Headset: 'Stay Tuned and You'll See What We Have to Offer'

Wednesday June 22, 2022 6:34 pm PDT by
CEO Tim Cook this week did an interview with China Daily, where he once again commented on on the future of augmented reality and hinted at Apple's work on an AR/VR headset. Render via designer Ian Zelbo Cook said that Apple is excited about the opportunities available with augmented reality, which is not too far off from prior comments that he's made, but he went on to say that people should ...
customize wallpaper setting ios 16

iOS 16 Beta 2 Tidbits: New Wallpaper Colors, Backup Over LTE, SMS Filtering and More

Wednesday June 22, 2022 2:16 pm PDT by
Apple today seeded the second betas of iOS 16 and iPadOS 16 to developers for testing purposes, and the new betas introduce new features and refine some of the changes that Apple made with the first iOS 16 release. Subscribe to the MacRumors YouTube channel for more videos. Lock Screen Photo Wallpaper Customization When customizing a photo on the Lock Screen, there are two new DuoTone and...
Shazam Music Recognition Control Center

iPhone's Built-In Music Recognition Feature Syncs With Shazam App on iOS 16

Tuesday June 21, 2022 7:37 am PDT by
Since the release of iOS 14.2 in 2020, the iPhone has included a built-in Music Recognition feature in Control Center powered by Shazam. And with iOS 16, and also the iOS 15.6 beta, the feature has received a small but useful upgrade. As noted by Twitter user @someone_andrew, songs identified with Music Recognition in Control Center finally sync with the Shazam app. It also remains...
2022 back to school apple

Apple Launches 2022 Back to School Offer: Up to $150 Gift Card With Mac or iPad

Friday June 24, 2022 5:08 am PDT by
Apple today launched its annual "Back to School" promotion for college/university students in the United States and Canada. This year's promotion offers a free Apple gift card with the purchase of an eligible Mac or iPad, rather than free AirPods like last year. Apple is also offering students 20% off AppleCare+ plans during the promotion. Apple is offering a $150 gift card with the purchase ...
ios 16 lock screen feature2

Apple Seeds Second Betas of iOS 16 and iPadOS 16 to Developers

Wednesday June 22, 2022 10:07 am PDT by
Apple today seeded the second betas of upcoming iOS 16 and iPadOS 16 updates to developers for testing purposes, with the updates coming two weeks after Apple unveiled the new software at WWDC and released the initial betas. Registered developers can download the iOS and iPadOS 16 profiles from the Apple Developer Center, and once installed, the betas will be available over the air. Given...
apple ar headset concept 1

Apple Rumored to Announce 'Game-Changer' AR/VR Headset in January 2023

Friday June 24, 2022 2:52 am PDT by
Apple is "likely" to announce its long-rumored mixed-reality headset as soon as January 2023, Apple analyst Ming-Chi Kuo has reiterated. Concept render based on purported leaked information by Ian Zelbo In a detailed post on Medium, Kuo explained that Apple's headset will be a "game-changer" for the augmented-reality and virtual-reality market. Describing some of the headset's...