Apple has sent an emailed apology to customer affected by the recent iCloud outage that took down email for a small fraction of users for several days. Apple claimed the outage only affected 1.1% of iCloud users.
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We apologize for the mail service interruption you recently experienced. Your mail service has been restored and all emails sent during this service interruption have been delivered to your account.
Our customers are very important to us and we are working hard to ensure you have the best experience with iCloud.
We appreciate your patience.
-iCloud Team
Apple has not disclosed any plans to offer a service credit or refund to affected users, though compensation is slightly more tricky because the base iCloud service is now free.
Thanks Mike!
Top Rated Comments
(View all)I was out for 2+ days. .mac is my primary email address,I can't believe the amount of business that was lost because of this. I need more than an apology.
A 2 day outage is unacceptable from Apple, no question.
But if you really have business riding on this, you should have your own domain and be paying for email hosting. Since you're using a free-bee email account, you don't deserve and you aren't going to get more than an apology.
I was out for 2+ days. .mac is my primary email address,I can't believe the amount of business that was lost because of this. I need more than an apology.
Oh my God, really! If you lost business, because a free email service was down for a couple of days, then you really need to look into getting a commercial email service.
Steve would've never allowed this.
Steve would have never sent an apology email and after public outcry would say that users don't NEED to access their email 24/7. Seriously.Glad Apple sent this email.
I'm feeling like a special snowflake.