Apple Sends Emailed Apologies for iCloud Outage

Apple has sent an emailed apology to customer affected by the recent iCloud outage that took down email for a small fraction of users for several days. Apple claimed the outage only affected 1.1% of iCloud users.

Inbox  32947 messages

We apologize for the mail service interruption you recently experienced. Your mail service has been restored and all emails sent during this service interruption have been delivered to your account.

Our customers are very important to us and we are working hard to ensure you have the best experience with iCloud.

We appreciate your patience.

-iCloud Team

Apple has not disclosed any plans to offer a service credit or refund to affected users, though compensation is slightly more tricky because the base iCloud service is now free.

Thanks Mike!

Top Rated Comments

iSee Avatar
150 months ago
I was out for 2+ days. .mac is my primary email address,I can't believe the amount of business that was lost because of this. I need more than an apology.

A 2 day outage is unacceptable from Apple, no question.

But if you really have business riding on this, you should have your own domain and be paying for email hosting. Since you're using a free-bee email account, you don't deserve and you aren't going to get more than an apology.
Score: 13 Votes (Like | Disagree)
Kissaragi Avatar
150 months ago
I will stick to gmail i think!
Score: 9 Votes (Like | Disagree)
whatever Avatar
150 months ago
I was out for 2+ days. .mac is my primary email address,I can't believe the amount of business that was lost because of this. I need more than an apology.

Oh my God, really! If you lost business, because a free email service was down for a couple of days, then you really need to look into getting a commercial email service.
Score: 8 Votes (Like | Disagree)
MonstaMash Avatar
150 months ago
Steve would've never allowed this.
Steve would have never sent an apology email and after public outcry would say that users don't NEED to access their email 24/7. Seriously.

Glad Apple sent this email.
Score: 8 Votes (Like | Disagree)
cyberddot Avatar
150 months ago
I'm apparently in the 1.1% of iCloud users that were affected and did not receive an emailed apology for the 2+ day outage.

I'm feeling like a special snowflake.
Score: 6 Votes (Like | Disagree)
whoknows87 Avatar
150 months ago
Who is Mike :D
Score: 6 Votes (Like | Disagree)

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