Just about 24 hours ago, we began receiving the first reports of users having difficulties accessing their iCloud mail. Apple acknowledged the outage on its iCloud system status page relatively soon afterward, but noted that the issue only affected about 1% of customers.

icloud mail down 091212
Unfortunately for that small fraction of users, the issue has become a relatively major one, as their outage is now extending into a second day with Apple's regular system status updates providing no sign of improvement in holding steady at 1.1% of users being affected.

Apple has given no timeframe for a resolution of the issue beyond stating that "normal service will be restored ASAP", and an Apple spokesperson declined further comment upon being contacted by Macworld.

Top Rated Comments

tigres Avatar
153 months ago
For those defending apple herein, can you offer me a valid reason why I should not be pissed, appalled, or disgusted; as to why a simple email service has been out for me (and other users) for 27 hours? Believe it or not, many users have needs for Personal email today, 2012.

Case in point- we have a family wedding this weekend; and my wife is waiting for a dress to ship. Well, guess where her confirmation code was sent? For security, they now escalated the problem at the vendor to determine if she can get a new email to confirm her shipment- for some reason, she was sent an email on Tues to confirm; yet she did not get it and assumed all was well until she told me last eve she was not getting personal emails. My sons school is emailing me this week as we are setting up some events for the PTSA this Monday, now it a mad dash get everyone an alternative email addy. I for one do NOT like mixing my business emails with personal email addresses, ever.

All tied to MM/iCloud.

This is OK because it's apple, right?

My go-daddy email went offline on Monday (my website was not affected), but they acknowledged it; issued a statement, and it was back up (for me at least) in about 4 hours. I am not a huge fan of Go-daddy by any means; but this week has shown me who has a little wherewithal to at least issue some assistance or communication as to such a high service outage. I find over 1MM users being out kind of a high number at least.:rolleyes:

The iCloud/former MM status page is and always has been a worthless point of reference and nothing more. It's out, next update in 5 hours. It's out, next update in 3 hours....
Score: 9 Votes (Like | Disagree)
tigres Avatar
153 months ago
Wow, where did you find the time, after all that, to write such a long winded boring anecdotal story?

Nothing of value to add, noted...
Score: 6 Votes (Like | Disagree)
JBaker122586 Avatar
153 months ago
I am the 1%.
Score: 6 Votes (Like | Disagree)
NumberNine Avatar
153 months ago
"It just works"

Hahahaha
Score: 5 Votes (Like | Disagree)
rmwebs Avatar
153 months ago
Don't get all over dramatic here. It's just one feature of their iCloud service that's currently down. And it's not down for everyone. I'm patient and rational enough to understand that his kind of stuff happens and will wait for it to be resolved.

----------

Same goes for you too.

It would be over dramatic if it was the first, or maybe the second time this had happened. Or if it was indeed 'only' 1.1% of users. Even that in itself is a pretty big number. We're talking around 1.1 MILLION users without access to their email here. That's not really a valid case for '**** happens'.

Apple's had far too many problems with their iCloud/Me service. From painfully slow file transfers on the old iDisk platform (outside of the US you were lucky if you got 80kbps in/out) to several pretty well publicised outages over the last couple of years.

So no. I'm not dramatising anything - just stating fact: Apple has always sucked at keeping a reliable cloud platform working.


Interesting sidenote: It's not a cloud platform in the traditional sense at all - in fact its not even got a failover service. Apple use one location in California for the whole of iCloud. In comparison Gmail alone spans around 12+ datacenters across the globe.
Score: 5 Votes (Like | Disagree)
flopticalcube Avatar
153 months ago
Nothing of value to add, noted...
Empathy has never been one of the fanboys' traits.
Score: 4 Votes (Like | Disagree)

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