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Apple Outlines Types of Apple Watch Damage Eligible for Warranty Service

MacRumors has obtained official Visual Mechanical Inspection information for the Apple Watch that reveals what type of damage is eligible for warranty service, out-of-warranty service or no service at all. These guidelines are adhered to by Apple authorized service providers and are based upon Apple's standard 1-year limited hardware warranty for the Apple Watch.

Apple Watch damage that is eligible for warranty service includes user-claimed debris under the display glass or pixel anomaly, a back cover removed with no damage, and any condensation in the heart rate sensor windows. In particular, the document states that a removed back cover is only covered when not accompanied by enclosure damage or evidence of prying.

Warranty Apple Watch
Apple Watch damage that is eligible for out-of-warranty service includes a cracked, missing, removed or damaged Digital Crown cap, extreme abrasion, puncture holes, missing buttons resulting from a drop, any chips or multiple cracks in the display glass, a removed back cover with evidence of enclosure damage or prying, a bent or split band enclosure, a missing or removed band release button, or cracks in the back cover.

Out of Warranty Apple Watch
Apple Watch damage considered nonreturnable and ineligible for warranty service includes a disassembled unit or missing parts, catastrophic damage, counterfeit or third-party parts, and unauthorized modifications such as aftermarket displays and other non-Apple installed parts. Catastrophic damage may still be covered under an AppleCare+ Protection Plan on a case-by-case basis.

Ineligible Warranty Apple Watch
Apple disclosed earlier this month that it will charge out-of-warranty service fees of $229, $329 and $2,800 for the Sport, Watch and Edition models respectively for repairs not covered by Apple's limited one-year warranty or AppleCare+ for Apple Watch. Out-of-warranty battery service is also available for $79 plus an applicable $6.95 shipping charge if required for all Apple Watch models.



Top Rated Comments

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18 months ago
Okay those pictures are terrifying :eek:
Rating: 18 Votes
18 months ago

Agreed that is scary. Almost makes me want to go out and buy a bumper for my watch. :eek::eek::eek:


Bring back the Swatch face guard! :p

Rating: 16 Votes
18 months ago

Why would all those types of severe damage, like extreme abrasion, puncture holes, etc, be covered in "out of warranty"? Something is not right here.


Do you understand "out of warranty" as "after warranty period has passed"? The way I understand it, "out of warranty" refers here to damage that is not covered by warranty even if it is still in effect. Which makes sense - the damage can be repaired, the user just has to pay extra.
Rating: 11 Votes
18 months ago
Those poor Apple Watches that had to suffer for this guide!
Rating: 4 Votes
18 months ago
No mention of water damage?
Rating: 4 Votes
18 months ago
Finally some real world photos of the :apple:watch
Rating: 4 Votes
18 months ago

It seems that Apple's true cost of each watch is $229, $329 and $2800. It's the price they could sell these and make 0 profit, or profit comparable to other manufacturers.


I don't quite follow your logic. They aren't selling you a replacement watch for that price, they are also taking back your broken watch as well. They will refurbish the old watch and then use that as either a replacement for someone else's broken watch or eventually sell it as refurbished.
Rating: 3 Votes
18 months ago

$2,800 for a repair. Wouldn't you just buy a new watch. ;)


Sure, that'll be $10,000.
Rating: 3 Votes
18 months ago

Do you understand "out of warranty" as "after warranty period has passed"? The way I understand it, "out of warranty" refers here to damage that is not covered by warranty even if it is still in effect. Which makes sense - the damage can be repaired, the user just has to pay extra.


That's correct.

In warranty = covered under warranty.

Out of warranty = Not covered, but eligible for service at out of warranty prices regardless of warranty status

Not eligible for out of warranty service = something is so severely wrong that Apple will not touch it, no matter what.
Rating: 3 Votes
18 months ago
PSA on the Apple Watch

Do not use canned air/compressed air to clean your :apple:watch. Especially if it has gotten wet. Just don't. Please. Else you will most likely be looking at damage to your watch similar to the pictures of the debris under the glass display, or condensation; either under the display or the heart rate sensor window.

The IPX7 rating should really be followed. I know some won't but all should. It will help avoid disappointment that will be completely self induced.

That "X" in the IPX7 rating is not a super secret component of the rating. It means the watch is missing an evaluation for a rating level. The level that's missing is the dust intrusion. That's not to say there is no dust protection. That's only to say the watch hasn't been evaluated to receive a specific rating. My guess, and guess only, is the :apple:watch is most likely IP57 at least. But IP57 doesn't work for marketing purposes.

Enjoy your watches but please don't destroy them unnecessarily based on spurious "test" (referencing the MR post). Nothing in those test was beyond the IPX7 rating. More importantly, the water resistance isn't static. It doesn't stay the same over the life of the watch. The more the watch interacts with water, the more the water resistance is negatively affected. At a minimum MR could have put that little caveat at the end of that post.

I suggest a perusal of the Check the Apple Watch Users Guide - Safety, Handling, & Support - Important Handling Information

For those of you in possession of your watches, have fun. For those waiting, patience is a virtue. Feel free to kick virtue in the grapes for making you wait.:)
Rating: 3 Votes

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