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Apple Preparing Update for Unresponsive Keyboard/Trackpad Issue in New 13-Inch Retina MacBook Pro

13inchrmbpApple is working on a fix for new 13-inch Retina MacBook Pros that are experiencing issues with the trackpad and keyboard, according to a recently posted Apple knowledge base page (via CNET).

Shortly after the revamped 13-inch MacBook Pros were introduced on October 22, users began complaining about a bug causing the trackpad and the keyboard to lock up at random during usage. At the time, it was unclear whether the issues were hardware or software based, but Apple claims to be working on an update to fix the lock up, which indicates a software-based problem.
Apple is aware of rare circumstances where the built-in keyboard and Multi-Touch trackpad may become unresponsive on 13-inch MacBook Pro with Retina display (Late 2013) computers and is working on an update to resolve this behavior.
Apple does not give a timeline on when a potential update might be ready, but to fix the problem temporarily, the company suggests that users experiencing issues should reset the keyboard and the trackpad by closing the computer's display for a minute before reopening it.

Top Rated Comments

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25 weeks ago

seriously?

Apple seems to don't care about all of this little things that can cost them their reputation.


They don't seem to care yet release a statement acknowledging the issue and that a fix is in the works? Riiiight...
Rating: 6 Positives
25 weeks ago

They don't seem to care yet release a statement acknowledging the issue and that a fix is in the works? Riiiight...


With the premium Apple demands, and people pay, one would expect the hardware to be released without the need for a fix in the first place.

If the premium price isn't for higher quality, what in the world is it for?
Rating: 5 Positives
25 weeks ago

My 13" mbp has been doing this randomly since it arrived friday. Neither my trackpad nor my keyboard will respond whatsoever. Have had to do a hard reset about once a day bc of it. Not terribly annoying yet, but certainly getting there.


Not acceptable for any new computer, let alone a $1300+ one. This needs to be fixed ASAP.
Rating: 4 Positives
25 weeks ago
Well, at least it doesn't smell like cat pee.

http://www.bbc.co.uk/news/technology-24741832 (http://www.bbc.co.uk/news/technology-24741832)

(Which of course will excuse any problems with the MacBook line during the next 10 years, thank you Dell. :rolleyes: )
Rating: 4 Positives
25 weeks ago
How does one update when their input methods don't respond? :p
Rating: 4 Positives
25 weeks ago

Well, at least it doesn't smell like cat pee.

http://www.bbc.co.uk/news/technology-24741832 (http://www.bbc.co.uk/news/technology-24741832)

(Which of course will excuse any problems with the MacBook line during the next 10 years, thank you Dell. :rolleyes: )


Is that suppose to make the people who would have not brought the crappy dell anyway feel better about their keyboards/trackpads not working as intended? :rolleyes:
Rating: 2 Positives
25 weeks ago

Apple is fixing the problem. How does that add up to not caring.


To be fair they should have tested a lot more before release.

Mavericks should have been tested in its finished state on thousands of Macs for several months before release. It's not like they can't afford it.

Apple leave everything to the last minute for the sake of secrecy and marketing purposes, at the cost of regularly upsetting their customers who end up with annoying bugs and hardware faults.

If it was just an occasional thing you could forgive it, but it seems to be virtually every product they release has a problem lately.
Rating: 2 Positives
25 weeks ago

My mid-2013 13" rMBP has frozen a couple of times since installing Mavericks. I bought it in May, and it only began doing it this past week. It would be nice if this was a Mavericks issue, and any fix could be applied to my computer....


My 2012 15" rMBP got this freeze twice already. Again after installing Mavericks. So seems like a SW issue. And it may not be affecting only Haswell 13" rMPBs...
Rating: 2 Positives
24 weeks ago
Rating: 2 Positives
25 weeks ago
this is just for 13 inch? 15 inch are not affected? I planning buy a 15 inch...
Rating: 2 Positives

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