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Apple Prepping to Launch New iPhone Incentive Programs, Has an 'Army' of Products in the Works

Apple executives Tim Cook, Eddy Cue, and Craig Federighi spoke to Apple Retail Store leaders about upcoming changes to Apple's iPhone marketing tactics during a summit at San Francisco's Fort Mason on June 27, reports 9to5Mac.

fortmasonapplesummit
A photo taken of the Fort Mason meeting, via Noble Brown.

During the meeting, CEO Tim Cook noted 80% of iPhones are sold at third party locations, a figure that he would like to improve in the future with new iPhone promotional tactics.
The iPhone is Apple's central "gateway product" to other devices like iPads and Macs, so it is critical that the Apple smartphone is sold via an Apple Store so new customers are immediately exposed to iPads, Macs and other devices on the showroom floor. Even though 80% of iPhones are not sold at Apple Stores, 50% of all serviced iPhones are troubleshooted, repaired, or replaced at Apple Store Genius Bars. Cook reportedly hinted that he would like those numbers to be more in line.
Apple is planning to boost iPhone sales with various incentive programs, including the recently launched Back to School promotion that includes the iPhone for the first time and an upcoming in-store trade-in program. The company may also extend its price matching policies, which debuted in the U.S. last summer, internationally.

Along with new iPhone discount and sales strategies, Apple also plans to heavily market iOS 7 when it is released in the fall and introduce new retail locations in Europe.

According to store leaders who were at the summit, Apple has an "army of new products" in the works, which may include the upcoming iPhone 5S, a redesigned fifth generation iPad, a low cost iPhone, and a refreshed line of MacBook Pros, among other products.

Top Rated Comments

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16 months ago

As a former Apple employee, I'll say this:

While Cook's vision is of making Apple Retail a destination for consumers, the numbers they show here indicates that it serves only as a destination for service and support. Until Apple can find a way to raise the standard of Retail and make it a uniformly pleasant experience for customers (by increasing hiring standards for the employees and raising compensation to draw desirable candidates), the stores will continue to be only visited out of necessity. Apple Retail has come a long way since it started, but has in the past five years since iOS was released, they have shown that they still have plenty to learn.


My experience has been entirely the opposite. At least when it comes to iPhones, I much rather deal with somebody at an Apple Store versus a carrier or big box retailer.

That said, I imagined this dissonance was mostly a matter of convenience: my carrier has locations everywhere but there's only one Apple store. Doesn't really matter where I get the phone, so why not choose the easiest solution possible. For repairs, I know I'm going to have a much quicker and smoother experience going directly to Apple, so I'm willing to go out of my way.
Rating: 27 Votes
16 months ago
My join date on this site was purely due to having bought the original iPhone. Five days later, I was the owner of a 15"MBP all because of that iPhone.
Rating: 13 Votes
16 months ago

As a former Apple employee, I'll say this:

While Cook's vision is of making Apple Retail a destination for consumers, the numbers they show here indicates that it serves only as a destination for service and support. Until Apple can find a way to raise the standard of Retail and make it a uniformly pleasant experience for customers (by increasing hiring standards for the employees and raising compensation to draw desirable candidates), the stores will continue to be only visited out of necessity. Apple Retail has come a long way since it started, but has in the past five years since iOS was released, they have shown that they still have plenty to learn.


Perhaps I'm alone in this sentiment but I've always found Apple Stores to be welcoming, friendly, and helpful. Plus it gives me a chance to try out products I could never hope to afford; so it's definitely not out of necessity!

However as you're a former Apple employee I have no doubt you know a lot more about what goes on behind the scenes. It would be extremely rude and unprofessional for me to ask you about 'horror' stories you had when working for Apple …

… but I'll ask you anyway :D Any chance of giving these humble MR members an insight about some of the goings-on? :o
Rating: 12 Votes
16 months ago
Apple needs to accelerate store openings in small cities that are outside a two hour drive of other Apple retail stores.
Rating: 7 Votes
16 months ago
80%? That's not surprising considering most people buy their phone from their carrier, not the manufacturer.
Rating: 6 Votes
16 months ago
I started out by telling a friend's kid to shut up about it or show me that silly Apple toy (iPod Touch).

Three days later I had an iPhone. Three months later, my first Mac. First customer in Europe to have an iPad, then iPad 2, later 4, three years later another Mac and iPhone 5, just to round out the circle of addition.

It's true about the "gateway".
Rating: 6 Votes
16 months ago

As a current Apple employee, I think the way cook is heading is correct. His idea of retail is bang on as he's working more towards the employee's which makes us more happier. Now as apple continues to strength their retail presence Tim Cook has actually cared about us (the retail folks) by adding additional perks, days off and others. It may be different from person to person but my view of Cook is positive.


As an ex employee I'm aware that this comment can get you fired as I am sure you know. Maybe its time to do the business conduct training again :)))))
Rating: 5 Votes
16 months ago
If Apple wants new iPhone customers to be exposed to iPads, Macs, iWatches, and other Apple products, getting them to buy their iPhones at an Apple Store isn't the only approach. Getting more Apple products into other retail environments can serve the same purpose. Apple would have less control over the experience, but there are a lot of consumers who aren't close to an Apple Store.
Rating: 5 Votes
16 months ago
"army of new products"

Wouldn't it be more appropriate to say that those items mentioned in the article are simply updated/refreshed products (except the 'lower-cost' iPhone) as opposed to actual new products?
;)
Rating: 4 Votes
16 months ago
One of the main reasons that 80% of iPhones are sold out of Apple stores is that there aren't enough Apple Stores. I live in Iowa City, Iowa, a town with a Big Ten University, and the nearest Apple Store is 100 miles away in Des Moines (the only one in Iowa).
Rating: 4 Votes

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