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Apple Broadens Access to Advanced Online Store Chat Services for UK, Germany, Spain

Pocket-lint notes that Apple's online store downtime earlier today saw the expansion of chat support services for iPad and iPhone customers in the UK, Germany, Spain, and Brazil. The updated chat options include the ability to participate in a traditional text chat with a Specialist, a guided tour in which the customer can share the Specialist's screen to be walked through product information, and scheduling of online sessions to help set up new devices.
Now there’s a whole new way to get help from the Apple Online Store. When shopping for a new iPad or iPhone, you can get answers to all your questions through a personalised, online guided tour. We can even help set up your new product after you get it.

The features are not completely new, as Apple rolled out revamped text chat windows and began testing the screen sharing option in Brazil back in April. At the time, the screen sharing feature was limited to customers shopping for the iPad 2.

The advanced chat screen sharing and device setup options are not yet available in the United States or other countries, and even in countries where the options have launched availability may be limited.

Top Rated Comments

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30 months ago
I'll take the redhead, please.
Rating: 20 Votes
30 months ago

Cue "They spelled 'Personalized' wrong" comments.


With the "Americans are so stupid" responses...
Rating: 13 Votes
30 months ago
Cue "They spelled 'Personalized' wrong" comments.
Rating: 9 Votes
30 months ago
Based on all the pics of the smiling Apple employees... it's clear they don't hire any fat people.

Probably because the stores are so busy and floor space is tight...
Rating: 7 Votes
30 months ago

I'll take the redhead, please.


Every time I speak with a female Apple support specialist (which isn't often), I have her image queued in my head. I know...creepy.
Rating: 4 Votes
30 months ago
That girl is hot
Rating: 4 Votes
30 months ago

A lot of people can't tell apart different localisations of English.


You spelled "localizations" wrong...:D
Rating: 4 Votes
30 months ago
This is front page news?

I thought Page 1 news was reserved for things like videos comparing iPhone parts. :p
Rating: 4 Votes
30 months ago

Cue "They spelled 'Personalized' wrong" comments.

A lot of people can't tell apart different localisations of English. And they believe their spelling is the only right way.

Apple spelt everything correct for the markets this service is being targeted at.
Rating: 3 Votes
30 months ago
Troll them with iMac questions.
Rating: 3 Votes

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