United Airlines


'United Airlines' Articles

Apple in Talks With United Airlines Over Terminal Upgrades at San Francisco International Airport

Apple has been meeting with United Airlines over upgrades for United's terminal at the San Francisco International airport, according to a Bloomberg article and multiple tweets from attendees at United's meeting with the media in Chicago. United has been talking with Apple about potential design ideas for its customer waiting areas at the San Francisco airport, where Apple is known to be one of United's biggest customers thanks to all of the Apple employees that regularly fly out of SFO. The plan is for Apple to help United reconfigure areas in the airport, though what that specifically means is unclear. Linda Jojo, executive vice president of United Airlines Holdings, mentioned spots Apple employees specifically visited as a hint to what might see a redesign. "The Apple team in San Francisco has been in our baggage hold areas, customer service and the lobbies," she said. "I'm being deliberately vague," she added. Earlier this year, United Airlines accidentally revealed that Apple is its biggest customer in San Francisco, spending $150 million on airline tickets each year and purchasing an average of 50 business class seats on flights to Shanghai on a daily

United Airlines Partners With Apple and IBM to 'Redefine the Way Work Gets Done' Using 50K iOS Devices

A new collaboration between Apple, IBM, and United Airlines was announced today, with the companies joining together to bring "a robust suite of enterprise iOS apps" to United's flight attendants and gate agents as a means to make the customer's flying experience smoother. In total, Apple and United Airlines have issued over 50,000 iPhones, iPads, and Apple Watches to front-line employees of United, and the airline intends to use resources from Apple and IBM to deliver app-based tools and services at a faster and more consistent pace. United is seeking the opinion of its employees to figure out which features it should focus on in the apps being built for workers. According to a top executive in charge of United's technology division speaking with Business Insider, flight attendants and gate agents met with Apple and IBM in Cupertino last week, helping to start work on an app that will allow flight attendants "to communicate maintenance items discovered on the plane back to the maintenance teams." “United Airlines is committed to delivering positive traveler experiences that begin with front line engagements during all points of the passenger journey – from check-in to departure to destination,” said Dee Waddell, Global Managing Director, Travel & Transportation Industries, IBM. “This enhanced strategy with mobile solutions from IBM and Apple allows United Airlines employees to tap into the right information at the right time to instantaneously address the needs that matter most to passengers.” The new deal with United Airlines is the latest evolution in the partnersh

United Airlines to Equip 6,000 Customer Service Representatives With the iPhone 6 Plus

United Airlines today announced a plan to equip its customer service representatives in each United States-based hub with Apple's iPhone 6 Plus. The airline said that the plan will allow each rep to assist passengers' needs faster while giving them access to "additional operational information" without needing to search for outside help. "Our employees told us they needed better tools to serve our customers, especially during severe weather and busier travel times," said Jon Roitman, United's senior vice president of airport operations. "We have seen great success with the custom-made tools on the iPhone 6 Plus and believe expanding the use of a smart phone device with other applications is a great investment in our employees." Estimated to begin in 2016, United will distribute an iPhone 6 Plus -- 2014's 5.5-inch display iPhone -- to more than 6,000 of its representatives across the United States. The new initiative will let the company's reps print boarding passes and baggage tags before departure, and even help customers find alternative flight options. Future enhancements to the program will bring fully-realized check-in opportunities and enough well-rounded features to give customers "much of the same functionality as traditional airport kiosks." Previously in June, United distributed iPhones to its flight attendants in an effort to provide better customer service in-flight to passengers. That initiative was announced a year ago, so today's customer service representative program will probably see a similar six month gestation period before