Apple in Talks With United Airlines Over Terminal Upgrades at San Francisco International Airport

Apple has been meeting with United Airlines over upgrades for United's terminal at the San Francisco International airport, according to a Bloomberg article and multiple tweets from attendees at United's meeting with the media in Chicago.

United has been talking with Apple about potential design ideas for its customer waiting areas at the San Francisco airport, where Apple is known to be one of United's biggest customers thanks to all of the Apple employees that regularly fly out of SFO.


The plan is for Apple to help United reconfigure areas in the airport, though what that specifically means is unclear. Linda Jojo, executive vice president of United Airlines Holdings, mentioned spots Apple employees specifically visited as a hint to what might see a redesign.

"The Apple team in San Francisco has been in our baggage hold areas, customer service and the lobbies," she said. "I'm being deliberately vague," she added.

Earlier this year, United Airlines accidentally revealed that Apple is its biggest customer in San Francisco, spending $150 million on airline tickets each year and purchasing an average of 50 business class seats on flights to Shanghai on a daily basis.

Top Rated Comments

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4 weeks ago
Gosh Apple picked the absolute worst of airlines.
Rating: 15 Votes
4 weeks ago


Gosh Apple picked the absolute worst of airlines.


No, not at all. The absolute worst airline is the one you think is great. Fact.
Rating: 13 Votes
4 weeks ago
Oh no! They are going to take away the headphone jacks!
Rating: 13 Votes
4 weeks ago


Gosh Apple picked the absolute worst of airlines.


I don’t think they have a choice. San Francisco is United’s hub and I don’t think any other carrier has the capacity out of that airport to fly 50 business class passengers to Shanghai on a daily basis nonstop.
Rating: 7 Votes
4 weeks ago


It would be cheaper for Apple to buy a private jet and just fly that daily. I'm surprised Cook hasn't run the numbers on that.

Not even remotely true that it would be cheaper, particularly for trans-oceanic flights. The class of airplane needed along with operational and "parked" costs might surprise you. A commercial airline is going to have access to airports, gates, and takeoff/landing time slots that no privately-owned airplane would, either.

The one argument in favor of private or leased airplanes (a la NetJet) is scheduling and a lack of security theater hassles, but if you're traveling as an elite, as these Apple employees most certainly are, there's plenty of options and airlines will do a lot to reduce friction for that class of traveler.

I earned elite status during a brief part of my career when I was flying 2-3 times a month and, let me tell you, the amenities and services airlines offer to elites creates an entirely different travel experience from the general rabble. With the money Apple is spending, they likely even have sway over departure schedules.
Rating: 7 Votes
4 weeks ago
United actually treats their elite flyers really well. You can bet most of the Apple folks who are flying to China regularly are on the high end of the Gold - Global Services spectrum.
Rating: 6 Votes
4 weeks ago
50 tickets to & from China every day of the year.
This company definitely isn't running on 100% renewable energy
Rating: 6 Votes
4 weeks ago


I don't understand why they need this many tickets per day to go over there considering you have the internet to have meetings/discussions...seems like travel there should be a lot less then it is.

Have you ever traveled to see your parents/children/relatives/friends? Why didn't you just videoconference over the internet?
Rating: 5 Votes
4 weeks ago
I travel through SFO several times a month - I fly United exclusively - I love United - the UNITED arrivals lounge at Heathrow is amazing - they even iron your clothes while you are taking a shower...
Rating: 4 Votes
4 weeks ago


It would be cheaper for Apple to buy a private jet and just fly that daily. I'm surprised Cook hasn't run the numbers on that.


It's not. Running costs of a large airplane (which you need for SF-Singapore) are very expensive, especially if you're gonna run them semi-empty. Then come all the taxes and airport fees you have to pay to the airports and countries. Fly crews, repair crews, repair warehouse with some high failure components etc.

Plus that 150 million is their total bill, not just the SF-Sinapore bill.

They probably asked United (or someone else) for something semi-private like that but operated by United and just buying heavily discounted business seats was still cheaper.
Rating: 4 Votes

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