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'Shopify' Articles

Apple Business Chat Now Available to Over 800,000 Shopify Merchants, Also Rolling Out to Delta Air Lines [Updated]

Shopify today announced that Apple Business Chat is now available to all of its over 800,000 merchants around the world. As noted by Engadget, some Shopify merchants are already using Business Chat, but now Apple and Shopify are rolling out the feature to all businesses who use the e-commerce platform, including those outside the United States. Merchants can manage and respond to all Apple Business Chat customer conversations through Shopify Ping. Apple Business Chat launched in iOS 11.3 in March 2018, enabling iPhone and iPad users to ask for information, schedule appointments, make purchases, and complete other customer service tasks directly in the Messages app. Business Chats must be initiated on an iPhone or ‌iPad‌, but they can be continued on any iPhone, ‌iPad‌, Mac, or Apple Watch signed in to the same Apple ID. Apple Business Chat is available in over a dozen countries and has been adopted by over 30 companies, such as The Home Depot, Lowe's, Hilton, Wells Fargo, DISH Network, Burberry, American Express, Sprint, and T-Mobile. Update: Delta, Too Delta Air Lines is also rolling out Apple Business Chat to select customers ahead of a wider launch in the fall:With testing beginning this summer, customers using an iOS device can get real-time answers to questions using their Messages app. This works in one of two ways: customers who receive a summer travel tips email can click "Go Now" and it will open in Messages app, or as a part of a limited test, customers can do so using the Fly Delta app. Visit the "More" section in the Fly Delta app and tap

Shopify Debuts New Chip and Swipe Card Reader, Will Be Free for Businesses Without POS Systems

At Shopify’s Unite developer conference in San Francisco today, the software-focused e-commerce company has debuted a new hardware product, which it simply calls the "Chip & Swipe Credit Card Reader" (via TechCrunch). Similar to other card readers, Shopify's product allows merchants who run small businesses to accept a wide variety of credit cards as payment options, although it lacks Square Reader's NFC support for services like Apple Pay. The Shopify Chip & Swipe Reader is a modular solution that allows the reader to be detached from its base so merchants can handle card swipes from any angle. To dock, the reader connects to the base via micro USB, but Shopify said that the reader itself could handle an entire week's worth of transactions before needing to be docked and charged. Different mounting accessories beyond the simple dock sold at launch are said to be coming in the future. “What people forget is that it’s not just the merchant that’s touching the hardware, like a cash register,” Shopify VP of Product Satish Kanwar said. “When it comes to a card reader, it’s the shopper that’s interacting with the device and inputting their card as well. What we realized is that it’s really hard to get a good balance of good quality, versatility and something that provides that delightful experience in something that’s also affordable.” Shopify's reader will be free to all Shopify merchants without a current Shopify point-of-sale solution (the company also has a sales terminal with full tap, swipe, and chip payment compatibility that does support Apple Pay). For everyone

Shopify Expanding Apple Pay Hardware and Software to United Kingdom

After launching its point-of-sale system app in the United States in 2013, Shopify today announced that both the company's POS app and physical hardware will finally be made available to business owners in the United Kingdom (via TechCrunch). The app and "Tap, Chip, and Swipe" card reader work in conjunction to accept various kinds of retail payments from customers, while also providing merchants with data about their business, like stock shortages and daily cash intake. “The UK is Shopify’s second largest market,” Hailey Coleman, Product Growth Manager at Shopify, told TechCrunch via email. “The launch of the Shopify POS app and card reader provides small business owners an easy and secure way to accept payments anywhere. Now merchants in the UK can run their entire business with Shopify.” With its NFC-enabled card reader and connected app, Shopify allows customers to pay with any mobile wallet app, including Apple Pay and Android Pay, and traditional cards from Visa and MasterCard. On the compatability side of things, the Shopify POS app functions with the iPhone 4s and later, the iPad 2 and later, and any version of the iPad mini. With the new system, business owners in the United Kingdom can also run every aspect of their small business with Shopify's products. The app and card reader not only enhance the retail store shopping experience, but both tie the physical store into the owner's online marketplace, "if they’re using Shopify to power their e-commerce." Merchants in the United Kingdom can pre-order the Shopify card reader for £59 while it's on sale