Security Camera Snapshots in Home App Failing to Refresh for Some Users

A growing number of iPhone users across the MacRumors Forums, Apple Support Communities, Reddit, and Twitter have reported that security camera snapshots in the Home app have failed to refresh over the last few weeks.

homekit secure video package
HomeKit Secure Video cameras added to the Home app each have a thumbnail that provides a still view of recent footage, and normally these thumbnails automatically refresh on a periodic basis. However, users on multiple iOS versions are experiencing an issue with the thumbnails failing to refresh and showing outdated footage as a result. The issue appears to extend to the Home app on the iPad and Mac for some users.

Importantly, the cameras still function properly when viewed live, but the thumbnails not updating is proving to be an annoyance for affected users.

While users have attempted to come up with temporary workarounds, such as the tedious process of signing out of their Apple ID account and then signing back in on affected devices, the issue appears to resurface for many over time. We've reached out to Apple to see if it is aware of the issue and/or planning a fix, and we'll update this story if we hear back. Users can also report the bug via the Home app feedback page on Apple's website.

Top Rated Comments

ouimetnick Avatar
20 weeks ago
The Home app as a whole needs some intensive love. It's been lacking for years.
Score: 15 Votes (Like | Disagree)
MikeDProducer Avatar
20 weeks ago
This is 100% true. The workarounds suggested are time consuming and frustrating for people with an elaborate HomeKit setup. Deleting and re-adding the cameras is a pain in the neck. Signing out of iCloud is also a whole ordeal.

But both of these are only a temporary fix where the issue persists.
Score: 13 Votes (Like | Disagree)
uller6 Avatar
20 weeks ago
I just want HomeKit stuff to work, and every year it seems to get worse and worse. The Home app on Monterey won't let you watch live videos when the app isn't in focus, whereas that worked fine in Big Sur.
Score: 8 Votes (Like | Disagree)
dominiongamma Avatar
20 weeks ago

Since when is signing out of an account
Tedious?
Are the staff writers that incompetent they can’t slick sign out. Enter a password. Continue sign out.

Then sign back in

All without having to reconfigure ****?

They are trying to make the work arounds sound a lot worse than it really is. Like cmon

It can take up to 1-2 mins in a device if that for the entire process of signing out and back in.
Why should anyone have to jump though any hoops to make a product work ?
Score: 7 Votes (Like | Disagree)
dohspc Avatar
20 weeks ago
I find non native HomeKit devices setup in my homebridge server work better than the native HomeKit devices.
Score: 6 Votes (Like | Disagree)
Skb3735 Avatar
20 weeks ago

The tedious part is redoing all of my wallpapers etc. lol Not the end of the world but it’s not fun doing it every day.
Don’t forget about having to re-enter credit cards into wallet as well
Score: 6 Votes (Like | Disagree)

Related Stories

macOS Monterey on MBP Feature

macOS Monterey 12.3 Beta 2 Appears to Fix Bluetooth-Related Battery Drain Issue During Sleep Mode

Tuesday February 8, 2022 12:39 pm PST by
Following the release of macOS Monterey 12.2 last month, some Mac users who installed the software update started to experience excessive battery drain during sleep mode, seemingly due to Bluetooth accessories frequently waking up the machines. The issue appears to affect Macs running the first beta of macOS 12.3 as well. Many affected users found their Mac's battery life dropped from 100%...
apple watch series 7 aluminum colors yellowbg

Some Apple Watch Users Experiencing Charging Issues After Updating to watchOS 8.3

Wednesday December 22, 2021 2:34 pm PST by
A number of Apple Watch Series 7 owners have been experiencing issues with charging after updating to the latest watchOS 8.3 software, according to reports on the MacRumors forums, Reddit, and the Apple Support Communities. Many of the complaints are related to third-party Apple Watch chargers, with users finding that these devices no longer work to charge their Apple Watches. From Reddit:Upd...
Apple One Apps Feature

iCloud and Many Other Apple Services Are Down or Experiencing Issues [Resolved]

Monday March 21, 2022 9:55 am PDT by
Apple is experiencing a widespread outage today, with a wide range of the company's services and apps down or experiencing issues currently. Affected services and apps include the App Store, iCloud, Siri, iMessage, iTunes Store, Apple Maps, Apple Music, Apple Podcasts, Apple Arcade, Apple Fitness+, Apple TV+, Find My, FaceTime, Notes, Stocks, and many others, according to complaints across...
macOS Monterey on MBP Feature

Some macOS 12.2 Users Experiencing Bluetooth-Related Battery Drain Issue During Sleep Mode

Sunday January 30, 2022 7:24 am PST by
Apple released macOS Monterey 12.2 earlier this week, and some Mac users who have installed the software update are experiencing excessive battery drain during sleep mode, seemingly due to Bluetooth accessories frequently waking the computers. The issue has been reported by users across the MacRumors Forums, Reddit, and Twitter over the last several days, but it is unclear how widespread it...
iOS 15 HomeKit Guide

Apple's Home Services Head Departs Company After Two Years

Monday November 15, 2021 12:46 pm PST by
Sam Jadallah, Apple's head of Home Services, left the company last week after two years leading some of Apple's work on smart home initiatives. Jadallah announced his departure on LinkedIn, where he said that it was "a treat to be an entrepreneur within Apple and to create products at scale." Based on some of his tweets, Jadallah worked on digital key-related projects, such as Apple's recent ...
iOS 15 Messages Feature

Your iPhone May Be Sending Message Read Receipts Even If You Turned Them Off

Friday January 7, 2022 1:59 am PST by
A recurring iOS bug that makes Apple's Messages app send read receipts despite the setting being disabled appears to be on the upswing again, based on reports from users running iOS 15. In iOS, with read receipts enabled (Settings -> Messages -> Send Read Receipts), the "Delivered" text that a person sees under an iMessage they have sent you turns to "Read" when you've viewed it in the...
appleprivacyad cleaned

iOS 15 Patched Security Hole That Potentially Exposed Users' Private Apple ID Information to Third-Party Apps

Thursday January 20, 2022 3:32 am PST by
Apple patched two significant security vulnerabilities when it released iOS 15 that could have potentially exposed users' private Apple ID information and in-app search history to malicious third-party apps and allowed apps to override user Privacy preferences, Apple has revealed in a recent support document update. With most iOS, macOS, tvOS, and watchOS updates, Apple provides a list of...
24 inch imac and macbook monterey

Users Report External Monitor Issues After Updating to macOS Monterey 12.3

Thursday March 24, 2022 3:43 am PDT by
Following the latest macOS Monterey 12.3 update, users are reporting several problems when using external monitors, ranging from Macs not detecting displays at all to inaccurate screen output, according to posts on the Apple Support and MacRumors forums. In the ten days since the update became available to the public, users have already reported issues with the update bricking Macs that...

Popular Stories

iPhone 13 Always On Feature

iPhone 14 Pro Screen Refresh Rate Upgrade Could Allow for Always-On Display

Tuesday May 24, 2022 7:23 am PDT by
Last year's iPhone 13 Pro models were the first of Apple's smartphones to come with 120Hz ProMotion displays, and while the two iPhone 14 Pro models will continue to feature the technology, their screens could well boast expanded refresh rate variability this time round. To bring ProMotion displays to the ‌iPhone 13 Pro models‌, Apple adopted LTPO panel technology with variable refresh...
iPhone 14 Pro Purple Front and Back MacRumors Exclusive

iPhone 14 Pro Renders Highlight Multiple Design Changes

Wednesday May 25, 2022 8:56 am PDT by
Leaker Jon Prosser today shared ostensibly accurate renders of the iPhone 14 Pro, providing the most accurate look yet at what the device could look like when it launches later this year. In the latest video on YouTube channel Front Page Tech, Prosser revealed renders of the iPhone 14 Pro made by Apple concept graphic designer Ian Zelbo, highlighting a range of specific design changes...
iPhone 14 Purple Lineup Feature

Will the iPhone 14 Be a Disappointment?

Saturday May 21, 2022 9:00 am PDT by
With around four months to go before Apple is expected to unveil the iPhone 14 lineup, the overwhelming majority of rumors related to the new devices so far have focused on the iPhone 14 Pro, rather than the standard iPhone 14 – leading to questions about how different the iPhone 14 will actually be from its predecessor, the iPhone 13. The iPhone 14 Pro and iPhone 14 Pro Max are expected...
iPhone 13 Face ID

'High-End' iPhone 14 Front-Facing Camera to Cost Apple Three Times More

Monday May 23, 2022 7:05 am PDT by
The iPhone 14 will feature a more expensive "high-end" front-facing camera with autofocus, partly made in South Korea for the first time, ET News reports. Apple reportedly ousted a Chinese candidate to choose LG Innotek, a South Korean company, to supply the iPhone 14's front-facing camera alongside Japan's Sharp. The company is said to have originally planned to switch to LG for the iPhone...
apple wwdc 2022

Apple Shares WWDC 2022 Schedule, Keynote to Take Place June 6 at 10:00 a.m PT

Tuesday May 24, 2022 9:06 am PDT by
Apple today confirmed that the keynote event for the Worldwide Developers Conference will begin at 10:00 a.m. Pacific Time on June 6, the first day of WWDC. The keynote will be an online-only event, though a select number of developers have been invited to the Apple Park campus for a viewing event. In addition to confirming the keynote date and time, Apple has shared the full WWDC 2022...
2022 Apple Watch Pride Edition Bands

Apple Announces 2022 Pride Edition Watch Bands and Watch Face

Tuesday May 24, 2022 6:24 am PDT by
Apple today announced new Pride bands for the Apple Watch, with new Pride Edition Sport Loop and Pride Edition Nike Sport Loop options available. The new Pride Edition bands are available to order today for $49 on Apple.com and in the Apple Store app, and will be available at Apple Store locations starting May 26. The Pride Edition Nike Sport Loop is also coming soon to Nike.com. This...