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Apple Launches 'No Sound' Repair Program for iPhone 12 and 12 Pro Models

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Apple today announced the launch of a new service program that addresses an issue that can cause some iPhone 12 and 12 Pro devices to experience sound issues.

iphone 12 colors trio
According to Apple, a "very small percentage" of iPhone 12 and 12 Pro models may experience sound problems because of a component that can fail on the receiver module. Affected devices were manufactured between October 2020 and April 2021.

iPhone 12 and 12 Pro owners who have a device that does not emit sound from the receiver when making or receiving phone calls may be eligible for free service. iPhone 12 mini and iPhone 12 Pro Max models are not affected and are not part of the service program.

Those who have an iPhone experiencing issues can make an appointment at an Apple retail location, or find an Apple Authorized Service Provider. Apple Support can also be contacted to arrange a mail-in repair.

iPhone 12 or 12 Pro models that have damage that impairs the ability to complete the repair, like a cracked screen, will need to have that issue fixed prior to receiving service. Apple says the repair program covers affected iPhone 12 or 12 Pro devices for two years after the first retail sale of the device.

Related Forum: iPhone

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Top Rated Comments

N
now i see it
59 months ago
what's a small percentage of 250 million iPhone 12 sold? 2.5 million?
Score: 20 Votes (Like | Disagree)
thadoggfather Avatar
thadoggfather
59 months ago
my iPhone 12 Pro doesn't have this but now im worried about it so I'll just get an iPhone 13 Max 1TB.

its just easier that way
Score: 16 Votes (Like | Disagree)
H
Hammerd
59 months ago
The usual "very small percentage" :rolleyes:
Score: 13 Votes (Like | Disagree)
B
Boris Bronson
59 months ago

This is BS. Majority of people in the world don’t have these kind of contracts. Most people keep their phones longer than 2 years. Besides, Apple support iPhones software for at least 5 years. Only having 2 years for a component failure is ridiculous. Either put an actual recall or have longer coverage. Like I said, the old Apple used to have 4 years for programs like this. But I guess Apple is no longer interested in giving good support for the premium price they’re charging.
Tim doesn’t give a toss about the customer. Just $ signs to him.
Score: 12 Votes (Like | Disagree)
N
now i see it
59 months ago
Coming from a 6 Plus with Touch Disease to an iPhone 7 with Loop Disease, then an iPhone 12 with Sound Disease — these things should have been vaccinated before leaving the factory.
Score: 11 Votes (Like | Disagree)
I
ian87w
59 months ago

Apple says the repair program covers affected iPhone 12 or 12 Pro devices for two years after the first retail sale of the device.
Why just two years? The iPhone 12 will be supported longer than that, and component failure means there will be devices that failed much later. If you look at older service programs, Apple was more generous, setting the time period for 4 years or so.

What happened if the component fails after the 2 year mark? Do customers have to pay up for Apple’s QC fault?
Score: 10 Votes (Like | Disagree)
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