Apple Blocks Update to UK NHS Contact Tracing App for Breaking Location Data Collection Rules - MacRumors
Skip to Content

Apple Blocks Update to UK NHS Contact Tracing App for Breaking Location Data Collection Rules

Apple and Google have blocked an update to England and Wales' contact tracing app that included a feature that would have collected user location data, breaking the companies' terms and conditions for contact tracing apps, the BBC reports.

exposure notification cartoon
Last year, Apple and Google partnered up to announce a COVID-19 contact tracing API that allows apps to track whether someone has been in contact with an individual who has tested positive for COVID-19.

When visiting a shop, restaurant or other public venue, users of the NHS COVID-19 app can scan a QR code to indicate that they've been at that location. Using the API, the NHS app checks a database to look for a match, and can inform the user if they need to self-quarantine and/or get tested if someone at the same location recorded a positive COVID-19 test result that was flagged by other means.

The U.K.'s National Health Service in England and Wales had planned to release an update to its app that would have asked COVID-19 positive users to upload a log of their QR code check-ins. However, according to the terms and conditions which govern Apple and Google's contact tracing API, any app that uses the API cannot collect user location data.

As a result, both companies have refused to make the update available for download on their respective app distribution platforms. The previous version of the NHS app, however, remains available for download.

The plan had been to ask users to upload logs of venue check-ins - carried out via poster barcode scans - if they tested positive for the virus. This could be used to warn others.

But the two firms had explicitly banned such a function from the start.

Under the terms that all health authorities signed up to use Apple and Google's privacy-centric contact-tracing tech, they had to agree not to collect any location data via the software.

As a result, Apple and Google refused to make the update available for download from their app stores last week and have instead kept the old version live.

As the BBC notes, the NHS app has always included the ability for users to scan a QR code when visiting a public establishment. However, the code was only used to check a database that had been generated by local authorities following a viral outbreak.

The now rejected update would have changed that, by asking users who had tested positive to upload their QR code checks-in to the cloud. A spokesperson for the Department of Health told the BBC that "The deployment of the functionality of the NHS Covid-19 app to enable users to upload their venue history has been delayed."

Note: Due to the political or social nature of the discussion regarding this topic, the discussion thread is located in our Political News forum. All forum members and site visitors are welcome to read and follow the thread, but posting is limited to forum members with at least 100 posts.

Popular Stories

iphone 17 pro dark blue 1

Apple Preparing 'Most Significant Overhaul in the iPhone's History'

Sunday March 29, 2026 8:18 am PDT by
Bloomberg's Mark Gurman has high expectations for Apple's first foldable iPhone. In his Power On newsletter today, he said the foldable iPhone will be "the most significant overhaul in the iPhone's history." "iPhone 4, iPhone 6 and iPhone X were clearly a big deal, but this is a whole new design," he said. Like Samsung's Galaxy Z Fold 7, the foldable iPhone will reportedly open up like ...
Apple Event Logo

Apple to Launch These 15+ New Products Later This Year

Friday March 27, 2026 2:03 pm PDT by
March has been an incredibly busy month for Apple, with the company unveiling more than 10 new products and accessories. We said hello to the MacBook Neo at the start of the month, and we bid farewell to the Mac Pro at the end of it. Nevertheless, there is still a lot more to come this year. Beyond the usual annual updates to iPhones and Apple Watches, Apple's all-new smart home hub is...
Apple Apps Grid

Apple Releasing Two New iPhone Apps This Year

Saturday March 28, 2026 8:00 am PDT by
Apple is expected to release two new iPhone apps this year, including an Apple Business app and a Siri app with chatbot-like functionality. With the Apple Business app, employees at businesses using the new Apple Business platform will be able to install apps for work, view contact information for colleagues, and request support. Apple Business is launching on April 14, and it replaces Apple ...

Top Rated Comments

gnasher729 Avatar
65 months ago

Protecting health and saving lives is more important than blindly enforcing the rules. Apple & Google need to be more flexible.
This is just ridiculously stupid. We can protect health and save lives by making people _use_ this app. And we make them use it by giving strong guarantees that their privacy is protected. If that update went through I’d instantly delete the app from my phone and tell all friends and relatives to do the same. Lives and health would be much better protected by firing Dido Harding instantly.
Score: 33 Votes (Like | Disagree)
gnasher729 Avatar
65 months ago
“Privacy” is something that UK politicians just don’t understand. And what they understand even less is that Apple and Google could both just say “No” to them.

In this case, the project is run by Dido Harding, known best for almost destroying Talk Talk when they gave hackers access to their customer database and couldn’t see anything wrong with that. So this is not unexpected.
Score: 32 Votes (Like | Disagree)
65 months ago

Protecting health and saving lives is more important than blindly enforcing the rules. Apple & Google need to be more flexible.
I do not believe this is that simple.

If we say that health and saving lives is the most important value above everything else, our world should look very different from what it is now. Alcohol and unhealthy food should be banned today, walking 10 000 steps a day should be mandatory, maximum speed limit 20 mph.

Health is an important value, but we have already accepted that even there we can make compromises. Privacy is an important value, as well, and tracking puts these two values in conflict. Making that compromise is a matter of values, and there is no "of course" in the answer.
Score: 23 Votes (Like | Disagree)
65 months ago
The team behind this app are a disaster. First it was months late and now this! Surely someone had the brains to think of this. Millions of ££ wasted on something that other countries out together in a month. Disgraceful waste of tax payers money really. Wonder if the devs owned a bar before and are mates with Hancock.
Score: 20 Votes (Like | Disagree)
65 months ago
It's optional they said. It's not spying on you,they said. It's not a police state they said. And now, it's forced and you are oppressed under threat of arrest and persecution by the state.

And the big "charities" Amnesty International, "civil liberties" outfits, etc. not a single peep from any of them. These so-called rights organizations are nothing more than disingenuous, political special interest groups that when push comes to shove "just follow orders" especially if regular people are oppressed instead of some trendy new scam they're running.
Score: 18 Votes (Like | Disagree)
Krizoitz Avatar
65 months ago

A contact tracing app can either honour privacy or be effective. Pick one. Contact tracing is against privacy.

Apple's and Google's approach is good from the privacy perspective. Some Asian countries have used quite effective contact tracing apps, but they are quite 1984ish.
False. The Apple/Google API allowed contact tracing while respecting privacy, that was the whole point. It could alert you if you’d been exposed without needing to track your location. Next time do basic research before you embarrass yourself.
Score: 14 Votes (Like | Disagree)