Apple Setup Issues: Apple Watch Verification Failed, HomePod Stuck on Configuring

Apple's status page shows an ongoing issue with "iCloud Account and Sign In" since early Christmas morning.

icloud sign in issue

The issue seems likely to be related to activation issues users having been experiencing on our forums. Most notably are a number of users complaining that their new Apple Watch is failing verification upon setup. Users have been reporting this issue in our forums. BeatCrazy writes:

I realize it's Christmas morning and Apple's activation servers are probably on overload, but this still seems unnecessarily frustrating.

I got my two kids (<18 yo) Apple Watch SE + Cellular, with plans to activate via Family Setup/sharing. They each already have Apple IDs that are used on iPads regularly.

I'm able to start the pairing process using my iPhone, sign into their Apple IDs with their passwords, but I keep getting hung when Apple wants me to enter the passcode of another device. I'm given options like their iPad passcodes, or one of my Macs. After entering any of these, the watch spins for about 2 minutes and I get the error "Verification Failed - There was an error verifying the passcode of your (or insert family member name here) iPhone (or insert iPad/Mac)." Apple gives me a choice to "reset encrypted data", which I take as an offer to destroy all their existing Apple ID passwords and data - not a good option IMO.

A number of users have responded with similar issues in that thread. Meanwhile, another user reports having trouble with HomePod setup today.

It has been getting stuck in “configuration” even after multiple resets. I have tried removing it from my iCloud account and even signed out of iCloud on the iPhone I was using to set it up. I have tried at least a dozen times and it will not configure, it just gets stuck. I just love spending my Christmas Holiday messing around with electronics that don’t work as expected. Any advice?

Similarly, it seems likely related to a high load of traffic from new Apple users logging into Apple's verification servers for the first time.

At this point, it seems the best advice would be to wait until later to try again as the traffic dies down.

Top Rated Comments

HiVolt Avatar
11 months ago
Put everything in the cloud, they said... It will be easier, they said...
Score: 36 Votes (Like | Disagree)
Apple_Robert Avatar
11 months ago

I don't see why Christmas should get in the way of MacRumors collecting advertising money for each person that hits the article. Money is money no mater what day it is.
My point was even MR staff deserves Christmas off with family.
Score: 24 Votes (Like | Disagree)
now i see it Avatar
11 months ago
Imagine Day 1 with the rumored Apple Car...
Score: 22 Votes (Like | Disagree)
Apple_Robert Avatar
11 months ago
Even though I am not one of the people affected, it is good to see MR staff making an article, even though it is Christmas. Thanks, MR.
Score: 20 Votes (Like | Disagree)
Aluminum213 Avatar
11 months ago
So iCloud being iCloud....
Score: 18 Votes (Like | Disagree)
ouimetnick Avatar
11 months ago
They always have a massive influx of new device activations on Christmas Day.. You'd think they would have prepared for this by now.
Score: 12 Votes (Like | Disagree)

Related Stories

browser touch id unlock

1Password on the Web Gains Touch ID Support, Dark Mode, and More

Thursday May 27, 2021 1:49 am PDT by
AgileBits has released a version of 1Password for web browsers that brings Touch ID integration to the popular password management service. The addition of support for biometric authentication means that if 1Password is locked and you have the desktop app installed, you can use the Touch ID ring that comes with Apple's latest MacBooks and Magic Keyboards to unlock your passwords. The...
apple for kids support portal

Apple Launches 'Apple for Kids' Support Portal for Parents and Guardians

Thursday March 4, 2021 4:26 am PST by
Apple today added a new "Apple for Kids" portal to its support website, offering parents and guardians a one-stop hub for getting their children set up on Apple's devices, services, and platforms, and managing their usage. The section includes quick links at the top for managing your family group and resolving common issues, such as what to do if your child forgot their passcode, or if they...
7

Apple Seeds Sixth Beta of watchOS 7.4 to Developers

Wednesday March 31, 2021 10:02 am PDT by
Apple today seeded the sixth beta of an upcoming watchOS 7.4 update to developers for testing purposes, with the new beta coming one week release of the fifth beta and over two months after the launch of watchOS 7.3 with "Time to Walk" functionality, expanded ECG availability, and a new Unity watch face. To install the ‌watchOS 7.4 beta, developers need to download the proper configuration ...
AppleTV and HomePod Feature

Bloomberg: Apple Working on New Apple TV With Integrated HomePod Speaker and FaceTime Camera

Monday April 12, 2021 3:32 am PDT by
Apple is working on a combined Apple TV with HomePod speaker that has a camera for video calls through a connected television set, according to Bloomberg's Mark Gurman. From the report: The company is working on a product that would combine an Apple TV set-top box with a HomePod speaker and include a camera for video conferencing through a connected TV and other smart-home functions,...
7

Apple Releases watchOS 7.4 With iPhone Unlocking, Apple Fitness+ AirPlay 2 Support

Monday April 26, 2021 9:57 am PDT by
Apple today released watchOS 7.4, the fourth major update to the watchOS 7 operating system that was released in September 2020. watchOS 7.4 comes three months after watchOS 7.3, an update that introduced a new watch face, a Time to Walk feature, and expanded ECG availability. ‌‌The watchOS 7.4 update‌‌ can be downloaded for free through the dedicated Apple Watch app on the iPhone by ...
airtags

AirTag Owners Bemoan Inability to Let Others Track Their Items Via Family Sharing

Tuesday May 4, 2021 5:12 am PDT by
Apple's new AirTag item trackers have been making their way into the hands of customers since Friday, and while the company has tried to describe the ways that they can be used to find lost items, many users are still surprised and disappointed to learn that the location of an AirTag can't be shared with other family members. On the face of it, sharing the location of an AirTag via Apple's...
7

Apple Seeds Seventh Beta of watchOS 7.4 to Developers

Wednesday April 7, 2021 10:03 am PDT by
Apple today seeded the seventh beta of an upcoming watchOS 7.4 update to developers for testing purposes, with the new beta coming one week release of the sixth beta and over two months after the launch of watchOS 7.3 with "Time to Walk" functionality, expanded ECG availability, and a new Unity watch face. To install the ‌watchOS 7.4 beta, developers need to download the proper...
wwdc 2021 live coverage

WWDC 2021 Apple Event Live Keynote Coverage: iOS 15, macOS 12, and More

Monday June 7, 2021 9:02 am PDT by
Apple's all-online Worldwide Developers Conference (WWDC) starts today with the traditional keynote kicking things off at 10:00 a.m. Pacific Time. We're expecting to see a number of announcements, including iOS 15, macOS 12, watchOS 8, and tvOS 15, but it's unclear what else we'll be seeing at the event. While there had been some claims of redesigned MacBook Pro models making an appearance...
macos big sur ios 14 iphone 12 pro macbook air icloud drive desktop documents hero

Apple Merging 'iCloud Documents and Data' Service With iCloud Drive in May 2022

Tuesday May 11, 2021 2:36 am PDT by
Apple plans to merge its iCloud Documents and Data service with iCloud Drive starting in May of 2022, according to a support document published late last week (via MacGeneration). iCloud Drive and iCloud Documents and Data share the fundamental ability to backup data from apps. However, iCloud Documents and Data was often a cumbersome, confusing experience. In contrast, iCloud Drive is more...
7

Apple Seeds Fourth Beta of watchOS 7.4 to Developers [Update: Public Beta Available]

Monday March 15, 2021 10:07 am PDT by
Apple today seeded the fourth beta of an upcoming watchOS 7.4 update to developers for testing purposes, with the new beta coming two weeks release of the third beta and over a month after the launch of watchOS 7.3 with "Time to Walk" functionality, expanded ECG availability, and a new Unity watch face. To install the ‌watchOS 7.4 beta, developers need to download the proper configuration...