Zoom Accused of Misleading Users With 'End-to-End Encryption' Claims Amid Other Security Issues [Updated]

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Zoom is facing fresh scrutiny today following a report that the videoconferencing app's encryption claims are misleading.

zoom logo
Zoom states on its website and in its security white paper that the app supports end-to-end encryption, a term that refers to a way of protecting user content so that the company has no access to it whatsoever.

However, an investigation by The Intercept reveals that Zoom secures video calls using TLS encryption, the same technology that web servers use to secure HTTPS websites:

This is known as transport encryption, which is different from end-to-end encryption because the Zoom service itself can access the unencrypted video and audio content of Zoom meetings. So when you have a Zoom meeting, the video and audio content will stay private from anyone spying on your Wi-Fi, but it won't stay private from the company.

As the report makes clear, for a Zoom meeting to be end-to-end encrypted, the call would need to be encrypted in such a way that ensures only the participants in the meeting have the ability to decrypt it through the use of local encryption keys. But that level of security is not what the service offers.

When asked by The Intercept to comment on the finding, a spokesperson for Zoom denied that the company was misleading users:

"When we use the phrase 'End to End' in our other literature, it is in reference to the connection being encrypted from Zoom end point to Zoom end point… The content is not decrypted as it transfers across the Zoom cloud."

Technically, Zoom's in-meeting text chat appears to be the only feature of Zoom that is actually end-to-end encrypted. But in theory, the service could spy on private video meetings and be compelled to hand over recordings of meetings to governments or law enforcement in response to legal requests.

Zoom told The Intercept that it only collects user data that it needs to improve its service – this includes IP addresses, OS details, and device details – but it doesn't allow employees to access the content of meetings.

Last week, Zoom's data sharing practices were criticized after it emerged that the service was sending data to Facebook without disclosing the fact to customers. The company subsequently updated the app to remove its Facebook log-in feature and prevent the data access.

Update: As noted by TechCrunch, security researcher Patrick Wardle has revealed two previously undisclosed zero-day vulnerabilities impacting Zoom.

Top Rated Comments

Michael Scrip Avatar
9 months ago
* Installing a secret web server on your computer that remained even after you uninstalled the program
* Sharing data with Facebook without disclosing it to customers
* Misleading Users With 'End-to-End Encryption' Claims

Any guesses on the next Zoom scandal? :p
Score: 23 Votes (Like | Disagree)
nicho Avatar
9 months ago


Interesting, the company I work for jumped on this solution because our in-house video conf service is unable to cope with everybody working remotely all of a sudden (it wasn't planned for this many people throughout the day and cannot scale up quickly, due to short-sighted decisions).

Zoom is all the rage these days - some of our IT/security folks tried to warn management we shouldn't use it until a full security audit can happen, and they were gently pushed aside due to needing a solution right away, I guess this will only reinforce the need to look into it further.

They operate legally in China. I don't think more needs to be said than that.
Score: 15 Votes (Like | Disagree)
cfdlab Avatar
9 months ago
There are even more shady things they are doing

[MEDIA=twitter]1244737672930824193[/MEDIA]
Score: 12 Votes (Like | Disagree)
himanshumodi Avatar
9 months ago
I wonder if this is technical incompetence, or a deliberate obfuscation.
Score: 10 Votes (Like | Disagree)
batitombo Avatar
9 months ago
Everyone:

End to end.

Zoom:

Well, for us end to end means...
Score: 9 Votes (Like | Disagree)
Unggoy Murderer Avatar
9 months ago



* Installing a secret web server on your computer that remained even after you uninstalled the program
* Sharing data with Facebook without disclosing it to customers
* Misleading Users With 'End-to-End Encryption' Claims

Any guesses on the next Zoom scandal? :p

Add this: the macOS installer actually installs the application at the "Checking requirements" stage then quits the installer, the user doesn't actually get to press "Install". Very shady.

Quicker people move away from that rancid software the better.
Score: 9 Votes (Like | Disagree)

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