Microsoft is to simplify the user experience of its Skype mobile and desktop apps, with the aim of returning the platform's focus to core services like calling and messaging.

In announcing the decision in a blog post, Microsoft acknowledged that the Snapchat-style redesign it introduced last year "didn't resonate with a majority of users" and had "overcomplicated" the platform, and said it hoped the new changes would make the service faster to learn and easier to use.

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As a result, the Highlights and Capture features are being removed from the mobile app, leaving options for Chats, Calls, and Contacts at the bottom of the interface. Microsoft says users can download any Highlights they have posted in Skype until September 30, 2018.

Meanwhile over on desktop, buttons for Chats, Calls, Contacts, and Notifications are being moved to the top left of the application window, which should make more sense for veteran Skype users. In addition, contacts are being "updated for simplicity" to make them easier to discover.

Updates to the%E2%80%AFSkype%E2%80%AFuser experience 4
Visually, Microsoft says it has "toned down" the range of the gradients available in the light and dark themes, and it's also reintroducing the simplified Skype "Classic" blue theme, with subtle adjustments for contrast and readability.

Lastly, some decorative elements have been removed from the Skype interface to provide users with "a more elegant experience" that brings the focus back to content.

"This is only the beginning and you can expect many more updates over the next several months as we continue to simplify and improve the core experiences around calling, chat, and contacts," said Skype design director Peter Skillman. "While we have plenty of work left to do, we hope you find these changes simplify your experience and bring you closer to those who matter."

Top Rated Comments

Kaibelf Avatar
49 months ago
Thank god! Way too many of these companies are trying to be all things to all people and just producing useless facsimiles of other products. Stand out and stand by your unique offering and win. Endlessly walk behind someone else like a puppy and just mimic and you’ll never be more than a commoditized knock-off. Not everything needs a bajillion dumb filters and stickers, dopey feeds and gimmicks to “drive engagement.”
Score: 13 Votes (Like | Disagree)
star-affinity Avatar
49 months ago
I think it's great that they're listening to feedback! I must say I like the Microsoft of today quite a lot. :) **takes cover**
Score: 7 Votes (Like | Disagree)
Futurix Avatar
49 months ago
Oh, so no Stories in Excel? :-(
Score: 6 Votes (Like | Disagree)
69Mustang Avatar
49 months ago
Since Apple will not likely make FaceTime available on other platforms...
Even if Apple wanted to make FaceTime available cross-platform, they wouldn't do it because the specter of more VirnetX patent lawsuits is pretty unattractive.

I'd like to see Google come up with something that can work out in the long run. There was hangouts, then Allo and Duo... Nothing has really stuck.
Google isn't committed to any one thing long enough for it to take hold. It's a literal (figuratively speaking) see what sticks scenario 'cept they don't stay around long enough to see if anything stuck.
Score: 6 Votes (Like | Disagree)
OddyOh Avatar
49 months ago
Thank God. The Skype interface has become my most hated app, but I have to use it for work fairly often for important meetings.
Hey MS: Just make the calls work, contact list readable, and have buttons with icons that convey some idea of what they might do! Million dollar idea, I know...
Score: 4 Votes (Like | Disagree)
loybond Avatar
49 months ago
Skype has always been very good at it's core service. I definitely like FaceTime better too, for a number of reasons, but keep in mind that FaceTime is limited to Apple devices.

Skype is multi platform, and has more penetration than most apps like that, perhaps with the exception of Whats App, which interestingly enough, has abysmal video and audio quality.

Since Apple will not likely make FaceTime available on other platforms, I'd like to see Google come up with something that can work out in the long run. There was hangouts, then Allo and Duo... Nothing has really stuck.

Too bad I have no idea what "Snapchat feature" they're referring to.

I haven't used Skype in around 10 years.

In 2003, Skype was ahead of its time; however, FaceTime is now the standard for video calling (at least for my friends/family).

That Skype desktop dark mode does look sleek though!
Score: 4 Votes (Like | Disagree)

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