Facebook VP: Messenger App 'Too Cluttered' and Will Be 'Massively' Streamlined This Year

by

Facebook vice president of messaging products, David Marcus, posted an update on Messenger today, outlining the app's successes in 2017 and hinting at what the team has planned for 2018.

In the post, Marcus mentioned that the Messenger team knows the app has become "too cluttered." Because of this, they have planned a big update for 2018, which will introduce a simplified and streamlined experience for Facebook Messenger (via The Verge).

Over the last two years, we built a lot of capabilities to find the features that continue to set us apart. A lot of them have found their product market fit; some haven’t. While we raced to build these new features, the app became too cluttered. Expect to see us invest in massively simplifying and streamlining Messenger this year.

In 2017 alone, Facebook Messenger added its 24-hour Snapchat clone "Messenger Day," introduced location sharing, integrated AI assistant "M" into the app, added Apple Music and Spotify extensions, let users purchase products with a MasterCard chatbot, introduced PayPal P2P payments, and even announced a Messenger spin-off app for kids. The main Messenger app got a redesign in May 2017, with Facebook stating at the time that the changes helped "make Messenger simpler for you." Now it appears that the company will try again to simplify the chat app in 2018.

Marcus didn't specify which parts of Facebook Messenger might be removed in the streamlining process, but he did mention a few aspects that the company will continue to focus on in 2018. These include doubling down on "visual messaging" -- i.e. gifs, stickers, videos, and images -- and evolving customer service into a "Customer Care" experience so that users can easily contact companies to have basic troubleshooting and other questions answered.

Top Rated Comments

(View all)
Avatar
34 months ago
Just get rid of it!
Score: 30 Votes (Like | Disagree)
Avatar
34 months ago
Yep it sucks. Start by eliminating it and merging it back into the Facebook app.
Score: 28 Votes (Like | Disagree)
Avatar
34 months ago
Yeah and while doing that why not just do simple integration of messenger in the Facebook app like EVERYBODY wants?
Score: 18 Votes (Like | Disagree)
Avatar
34 months ago
Remove "my day" first.
Score: 15 Votes (Like | Disagree)
Avatar
34 months ago
I wish they’d just release Messenger Lite for iOS.
Score: 12 Votes (Like | Disagree)
Avatar
34 months ago

Yeah and while doing that why not just do simple integration of messenger in the Facebook app like EVERYBODY wants?

To me having separate apps is actually better. I felt like you did until Facebook totally made their main service a piece of crap by promoting content from strangers over your friends. Now I use Messenger more than I use the Facebook app. All the useless crap they added to Messenger is what needs to go. Nobody wants the "my day" feature and making emojis more important by making the text box area tiny was just ridiculous.
Score: 7 Votes (Like | Disagree)

Top Stories

Apple Takes Legal Action Against Small Company With Pear Logo

Saturday August 8, 2020 11:09 am PDT by
Apple is taking legal action against the developers of the app "Prepear" due to its logo, according to iPhone in Canada. Prepear is an app that helps users discover recipes, plan meals, make lists, and arrange grocery deliveries. The app is a spinoff of "Super Healthy Kids," and the founders claim that they are facing litigation from Apple. Apple reportedly takes issue with Prepear's logo, ...

Kuo: Global iPhone Shipments Could Decline Up to 30% If Apple Forced to Remove WeChat From App Store [Updated x2]

Sunday August 9, 2020 10:17 pm PDT by
In a worst-case scenario, Apple's annual global iPhone shipments could decline by 25–30% if it is forced to remove WeChat from its App Stores around the world, according to a new research note from analyst Ming-Chi Kuo viewed by MacRumors. The removal could occur due to a recent executive order aiming to ban U.S. transactions with WeChat and its parent company Tencent. Kuo lays out...

Google Maps Debuts New Apple Watch App and CarPlay Features

Monday August 10, 2020 9:16 am PDT by
Google today announced the launch of several features for Google Maps on Apple products, including new CarPlay functionality and a new Google Maps app that works on Apple Watch. The new Google Maps app for Apple Watch works similarly to the iOS app, allowing Apple Watch owners to get directions for a car, bike, public transit, or on foot. The app supports estimated arrival times and...

Foxconn Reportedly Begins Seasonal Hiring Spree for iPhone 12 Production

Monday August 10, 2020 7:03 am PDT by
Apple's largest manufacturing partner Foxconn has begun its seasonal hiring spree to assist with iPhone 12 production, offering employees who recruit qualified applicants up to a 9,000 yuan bonus, according to Chinese media reports. As usual, Foxconn needs as many hands on deck as possible at its factory in Zhengzhou, China to assist with mass production of the upcoming iPhones. Apple is...

Apple May Release 4G-Only iPhone 12 in Early 2021

Tuesday August 11, 2020 5:28 am PDT by
In a research note shared by Business Insider, Wedbush Securities analysts said that Apple may release a cheaper iPhone 12 in early 2021 with no 5G connectivity. Wedbush initially believed Apple would launch a mix of 4G and 5G iPhone 12 models this fall. Following re-examination of Asian supply chains, analysts Daniel Ives, Strecker Backe, and Ahmad Khalil revised the predictions,...

2020 iMac Teardown Reveals Internal Changes and Similarities

Saturday August 8, 2020 12:44 pm PDT by
A teardown video, shared by OWC, reveals the internal changes in the new 2020 27-inch iMac. The 2020 27-inch iMac was announced earlier this week with 10th-generation Intel Core processors, AMD Radeon Pro 5000 series graphics, up to 128GB of RAM, up to 8TB of storage, a 1080p front-facing FaceTime camera, a True Tone display with a nano-texture glass option, higher fidelity speakers, and...

Apple Believes This German Cycling Path Logo Infringes on Its Own Logo

Wednesday May 1, 2019 9:51 am PDT by
Apple recently objected to the logo of a new German cycling path in an appeal filed with the German Patent and Trademark Office, according to German outlets General-Anzeiger Bonn and Westdeutscher Rundfunk. Apple reportedly takes issue with the logo's green leaf and supposed "bitten" right side, attributes the company believes are too similar to its own logo. The logo, registered with the ...

Apple Seeds First Public Beta of watchOS 7 to Public Beta Testers

Monday August 10, 2020 10:33 am PDT by
Apple today seeded the first public beta of an upcoming watchOS 7 update to public beta testers, one week after seeding the fourth beta to developers and a month and a half after the Worldwide Developers Conference. The update can be downloaded after installing the proper profile from Apple's Public Beta website. watchOS 7 should not be installed on a primary device as it is still an early...

Apple Watch Likely to Adopt MicroLED Display Technology in 3-4 Years

Monday August 10, 2020 2:55 am PDT by
This year's Apple Watch Series 6 is expected to feature an OLED screen like previous models, but a future model is likely to be the first Apple product to adopt MicroLED display technology, albeit not for another three to four years. That's the main takeaway reading between the lines of comments made by the chairman of Epistar, Taiwan's top LED producer, which is reportedly working on a...

Apple Seeds iOS 14 and iPadOS 14 Public Beta 4 to Testers

Thursday August 6, 2020 10:05 am PDT by
Apple today seeded new public betas of upcoming iOS 14 and iPadOS 14 updates to its public beta testing group. Today's software releases, which Apple labels as fourth betas to keep them in line with developer betas, are actually the third betas that Apple has provided and they come two weeks after the prior beta releases. Public beta testers who have signed up for Apple's beta testing...