Facebook VP: Messenger App 'Too Cluttered' and Will Be 'Massively' Streamlined This Year

Facebook vice president of messaging products, David Marcus, posted an update on Messenger today, outlining the app's successes in 2017 and hinting at what the team has planned for 2018.

In the post, Marcus mentioned that the Messenger team knows the app has become "too cluttered." Because of this, they have planned a big update for 2018, which will introduce a simplified and streamlined experience for Facebook Messenger (via The Verge).
Over the last two years, we built a lot of capabilities to find the features that continue to set us apart. A lot of them have found their product market fit; some haven’t. While we raced to build these new features, the app became too cluttered. Expect to see us invest in massively simplifying and streamlining Messenger this year.
In 2017 alone, Facebook Messenger added its 24-hour Snapchat clone "Messenger Day," introduced location sharing, integrated AI assistant "M" into the app, added Apple Music and Spotify extensions, let users purchase products with a MasterCard chatbot, introduced PayPal P2P payments, and even announced a Messenger spin-off app for kids. The main Messenger app got a redesign in May 2017, with Facebook stating at the time that the changes helped "make Messenger simpler for you." Now it appears that the company will try again to simplify the chat app in 2018.

Marcus didn't specify which parts of Facebook Messenger might be removed in the streamlining process, but he did mention a few aspects that the company will continue to focus on in 2018. These include doubling down on "visual messaging" -- i.e. gifs, stickers, videos, and images -- and evolving customer service into a "Customer Care" experience so that users can easily contact companies to have basic troubleshooting and other questions answered.



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8 months ago
Just get rid of it!
Rating: 30 Votes
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8 months ago
Yep it sucks. Start by eliminating it and merging it back into the Facebook app.
Rating: 28 Votes
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8 months ago
Yeah and while doing that why not just do simple integration of messenger in the Facebook app like EVERYBODY wants?
Rating: 18 Votes
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8 months ago
Remove "my day" first.
Rating: 15 Votes
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8 months ago
I wish they’d just release Messenger Lite for iOS.
Rating: 12 Votes
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8 months ago

Yeah and while doing that why not just do simple integration of messenger in the Facebook app like EVERYBODY wants?


To me having separate apps is actually better. I felt like you did until Facebook totally made their main service a piece of crap by promoting content from strangers over your friends. Now I use Messenger more than I use the Facebook app. All the useless crap they added to Messenger is what needs to go. Nobody wants the "my day" feature and making emojis more important by making the text box area tiny was just ridiculous.
Rating: 7 Votes
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8 months ago
The problem is, Facebook forces you to use the app.
Rating: 7 Votes
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8 months ago

Yep it sucks. Start by eliminating it and merging it back into the Facebook app.

Yeah and while doing that why not just do simple integration of messenger in the Facebook app like EVERYBODY wants?


No. The Facebook app is even worse, and Messenger consists of most of my interactions with FB. I’d prefer that they remain separate unless the FB app also got heavily rewritten and streamlined.
Rating: 7 Votes
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8 months ago
While we're at it, it's not like Apple's Messages is easy on the eye either. The app ribbon in the bottom and all the useless effects need to die.
Rating: 6 Votes
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8 months ago
I really liked that it got detached from the Facebook app, because I never use the Facebook but Messenger to communicate with a lot of people. In the beginning it was good. No strange things that don't belong in an message app. Now: games, my day, etc. just get rid of it. The app is quick, does what it needs to to.
Rating: 5 Votes
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