Manhattan's Union Square Cafe Will Outfit Managers With Apple Watches to Improve Hospitality
Union Square Hospitality Group and Resy, a restaurant reservation startup, tonight announced at the TechTable Summit that every manager and sommelier at the Union Square Cafe will be outfitted with an Apple Watch to help improve customer service, reports Eater. The Union Square Cafe is set to reopen in late October and is the flagship restaurant of Danny Meyer, founder of Shake Shack.
Photo via Union Square Cafe
The Apple Watches will be outfitted with restaurant "control center" app ResyOS. Floor managers and sommeliers wearing the watches will receive notifications when VIPs enter the restaurant, when new tables are seated, when guests have waited too long to order, when menu items run out and more.
An iPad running ResyOS will act as the command center at Union Square Cafe's host's stand while the Apple Watches will pull the info inputted into the iPad in real-time. The Apple Watch's function will be focused on cutting out steps and increasing response time. For instance, when a guest is finished dining a manager will get a notification, allowing them to ping a server for the check or the guest's coat. Sommeliers will get wine orders sent to their Watch, rather than having to wait for a manager to relay the information to them.
Maureen Cushing, Union Square Hospitality's VP of Technology, tells Eater that ResyOS and the Apple Watches are "another way to respond and listen to our guests." She also notes that the Apple Watch will not replace communication between servers and management, as servers will not be receiving Apple Watches with ResyOS.
This isn't the first time that the food and beverage industry has embraced Apple products to improve hospitality. Many smaller restaurants and food trucks have opted to use iPads or iPhones as POS systems in lieu of more traditional options.
Popular Stories
The iPhone 17 Pro and iPhone 17 Pro Max are three months away, and there are plenty of rumors about the devices.
Below, we recap key changes rumored for the iPhone 17 Pro models as of June 2025:Aluminum frame: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and iPhone 16 Pro models have a titanium frame, and the iPhone X through iPhone 14 Pro have a...
Apple will finally deliver the Apple Watch Ultra 3 sometime this year, according to analyst Jeff Pu of GF Securities Hong Kong (via @jukanlosreve).
The analyst expects both the Apple Watch Series 11 and Apple Watch Ultra 3 to arrive this year (likely alongside the new iPhone 17 lineup, if previous launches are anything to go by), according to his latest product roadmap shared with...
Alongside WWDC this week, Logitech announced notable new accessories for the iPad and Apple Vision Pro.
The Logitech Muse is a spatially-tracked stylus developed for use with the Apple Vision Pro. Introduced during the WWDC 2025 keynote address, Muse is intended to support the next generation of spatial computing workflows enabled by visionOS 26. The device incorporates six degrees of...
iPadOS 26 allows iPads to function much more like Macs, with a new app windowing system, a swipe-down menu bar at the top of the screen, and more. However, Apple has stopped short of allowing iPads to run macOS, and it has now explained why.
In an interview this week with Swiss tech journalist Rafael Zeier, Apple's software engineering chief Craig Federighi said that iPadOS 26's new Mac-like ...
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models simultaneously, which is why we often get rumored features months ahead of launch. The iPhone 17 series is no different, and we already have a good idea of what to expect from Apple's 2025 smartphone lineup.
If you skipped the iPhone...
Apple's Terminal app is getting a visual refresh in macOS Tahoe, and it's the first notable design update since the command-line tool debuted.
The updated Terminal will support 24-bit color and Powerline fonts, according to Apple's State of the Platforms presentation at WWDC25. The app will also adopt the new Liquid Glass aesthetic with redesigned themes that align with macOS 26's broader...
The Apple Watch Ultra 3 is expected to launch later this year, arriving two years after the previous model with a series of improvements.
While no noticeable design changes are expected for the third generation since the company tends to stick with the same Apple Watch design through three generations before changing it, there are a series of internal upgrades on the way.
By the time the ...
Apple today provided developers with a revised version of the first iOS 26 beta for testing purposes. The update is only available for the iPhone 15 and iPhone 16 models, so if you're running iOS 26 on an iPhone 14 or earlier, you won't see the revised beta.
Registered developers can download the new beta software through the Settings app on each device.
The revised beta addresses an...
