Apple and IBM Focusing on Feedback-Driven Apps and Support in New Enterprise Partnership
This past July, Apple and IBM announced an exclusive enterprise mobility partnership that would see both companies collaborating on a series of new business apps and services. As a part of the agreement, IBM would begin selling iOS devices to its corporate customers, create iOS apps, and provide cloud services, while Apple would offer a new AppleCare service tailored to specific enterprise needs.
Apple CEO Tim Cook and IBM CEO Virginia Rometty (Apple/Paul Sakuma)
Now, in an interview with Tech Pro Research, IBM executive Glenn Finch has given new details on the company's partnership with Apple, including how its enterprise apps will fit into the iOS ecosystem. According to Finch, IBM will create a hundred apps across a number of industries including software for financial services, telecom, and health. The executive also noted that the apps with be tailored to "client demand", as feedback will play a major role in making design changes.
"The promise of this whole partnership," Finch explained to me, is that "you have a built-in adoption curve already present." His customers in the enterprise already use iPhones and iPads at home; they trust Apple, they trust the apps, and they intuitively know how to work with them. The devices are known.
Finch also spoke on where the companies overlap, stating Apple's focus on user experience and design compliment IBM's data-driven approach. AppleCare support for enterprises will also be a joint effort between the two companies, as Apple technicians will perform warranty work on hardware while app maintenance and support will be provided by IBM.
From a procurement perspective, Apple already has an enterprise group and IBM isn't looking to step on their toes - however, IBM has an army of salespeople with clients every day, something that Apple is sorely lacking. The two companies are working out the specifics there to make sure they don't trip over each other too much.
Apple and IBM will begin rolling out its first apps under the new partnership later this fall, as more apps are scheduled to be released in 2015. Both companies will also look to launch AppleCare support for enterprises later this year.
Popular Stories
If you have been experiencing issues with wireless CarPlay in your vehicle lately, it was likely due to a software bug that has now been fixed.
Apple released iOS 18.4.1 today, and the update's release notes say it "addresses a rare issue that prevents wireless CarPlay connection in certain vehicles."
If wireless CarPlay was acting up for you, updating your iPhone to iOS 18.4.1 should...
Despite being more than two years old, Apple's AirPods Pro 2 still dominate the premium wireless‑earbud space, thanks to a potent mix of top‑tier audio, class‑leading noise cancellation, and Apple's habit of delivering major new features through software updates. With AirPods Pro 3 widely expected to arrive in 2025, prospective buyers now face a familiar dilemma: snap up the proven...
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models simultaneously, which is why we often get rumored features months ahead of launch. The iPhone 17 series is no different, and we already have a good idea of what to expect from Apple's 2025 smartphone lineup.
If you skipped the iPhone...
Apple is preparing a "bold" new iPhone Pro model for the iPhone's 20th anniversary in 2027, according to Bloomberg's Mark Gurman. As part of what's being described as a "major shake-up," Apple is said to be developing a design that makes more extensive use of glass – and this could point directly to the display itself.
Here's the case for Apple releasing a truly all-screen iPhone with no...
While the iPhone 17 Pro and iPhone 17 Pro Max are not expected to launch until September, there are already plenty of rumors about the devices.
Subscribe to the MacRumors YouTube channel for more videos.
Below, we recap key changes rumored for the iPhone 17 Pro models as of April 2025:
Aluminum frame: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and ...
The first iOS 19 beta is less than two months away, and there are already a handful of new features that are expected with the update.
Apple should release the first iOS 19 beta to developers immediately following the WWDC 2025 keynote, which is scheduled for Monday, June 9. Following beta testing, the update should be released to the general public in September.
Below, we recap the key...
Apple today released tvOS 18.4.1, a minor update to the tvOS 18 operating system that came out last September. tvOS 18.4.1 comes two weeks after Apple released tvOS 18.4, and it is available for the Apple TV 4K and Apple TV HD models.
tvOS 18.4.1 can be downloaded using the Settings app on the Apple TV. Open up Settings and go to System > Software Update to get the new software....
Apple has quite a few security features that it's added to iPhones, iPads, and Macs over the years. Now more than ever, it's important to make sure you're taking advantage of the built-in security tools that are available to keep yourself and your data safe, so we've rounded up a list of the most important options.
If you don't already have these enabled, you might want to consider turning...
More images of a redesigned power cable allegedly for a future Apple "Vision Air" headset were today shared online by the prototype collector and leaker known as "Kosutami."
Yesterday, the leaker explained that the Apple "Vision Air" will feature a thinner design and switch the battery enclosure and several of its internal structures to titanium to reduce the device's overall weight. Most of ...
