Apple Begins Training U.S. Retail Store Employees for Upcoming iPhone Trade-In Program

iphone_4s_5Back in June, it was reported that Apple was getting ready to launch an iPhone trade-in program at its U.S. retail stores, partnering with recycling firm Brightstar to give customers instant credit for their old iPhones to drive upgrades to newer models. According to the report from Bloomberg, the old iPhones would be refurbished and sold in emerging markets, lowering the cost of entry in those countries while preventing cannibalization of new device sales in Apple's established markets.

There has been little in the way of update on Apple's plans for the program since June, but MacRumors has now received word from several sources reporting that Apple is indeed beginning to prepare its store employees for the program. Apple has reportedly sent materials to its stores to support the initiative, while the first line of store trainers will be receiving instruction about the program today. Those trainers will then begin training other store employees next week ahead of a program launch.

We have yet to hear exactly when Apple plans to officially open the program, but it seems set to arrive just as the company unveils its next generation of iPhone hardware at a media event on September 10. The new lineup is expected to include both an iPhone 5S successor to the current iPhone 5 as well as a new iPhone 5C that is said to be essentially an iPhone 5 repackaged into a plastic shell available in a variety of bright colors.

Update: TechCrunch has some additional info about how the program works, including the fact that it is already live at a number of pilot Apple Stores in the U.S.:

A customer brings a working, non-liquid-damaged iPhone into an Apple Retail Store. It’s then evaluated by an employee with the help of an online site that a customer can access using the store’s iMacs or iPads. The customer then answers a series of questions about the condition of the device in order to determine a value.

That value can be used in credit for a new device but only if the customer has an upgrade credit available. So there is a carrier check involved. If a user does not have an upgrade credit, they could presumably pay the early termination fee of their carrier and use the credit towards a new device on another carrier.

The value of the trade-in varies depending on physical condition, capacity, and color. TechCrunch claims 16GB iPhone 4 and 4S models range in value from $120-200.

Update 2: MacRumors has now heard that the program is scheduled to launch on August 30.

Related Forum: iPhone

Popular Stories

iPhone SE 4 Vertical Camera Feature

iPhone SE 4 Production Will Reportedly Begin Ramping Up in October

Tuesday July 23, 2024 2:00 pm PDT by
Following nearly two years of rumors about a fourth-generation iPhone SE, The Information today reported that Apple suppliers are finally planning to begin ramping up mass production of the device in October of this year. If accurate, that timeframe would mean that the next iPhone SE would not be announced alongside the iPhone 16 series in September, as expected. Instead, the report...
iPhone 17 Plus Feature

iPhone 17 Lineup Specs Detail Display Upgrade and New High-End Model

Monday July 22, 2024 4:33 am PDT by
Key details about the overall specifications of the iPhone 17 lineup have been shared by the leaker known as "Ice Universe," clarifying several important aspects of next year's devices. Reports in recent months have converged in agreement that Apple will discontinue the "Plus" iPhone model in 2025 while introducing an all-new iPhone 17 "Slim" model as an even more high-end option sitting...
Generic iPhone 17 Feature With Full Width Dynamic Island

Kuo: Ultra-Thin iPhone 17 to Feature A19 Chip, Single Rear Camera, Semi-Titanium Frame, and More

Wednesday July 24, 2024 9:06 am PDT by
Apple supply chain analyst Ming-Chi Kuo today shared alleged specifications for a new ultra-thin iPhone 17 model rumored to launch next year. Kuo expects the device to be equipped with a 6.6-inch display with a current-size Dynamic Island, a standard A19 chip rather than an A19 Pro chip, a single rear camera, and an Apple-designed 5G chip. He also expects the device to have a...
iPhone 16 Pro Sizes Feature

iPhone 16 Series Is Less Than Two Months Away: Everything We Know

Thursday July 25, 2024 5:43 am PDT by
Apple typically releases its new iPhone series around mid-September, which means we are about two months out from the launch of the iPhone 16. Like the iPhone 15 series, this year's lineup is expected to stick with four models – iPhone 16, iPhone 16 Plus, iPhone 16 Pro, and iPhone 16 Pro Max – although there are plenty of design differences and new features to take into account. To bring ...
icloud private relay outage

iCloud Private Relay Experiencing Outage

Thursday July 25, 2024 3:18 pm PDT by
Apple’s iCloud Private Relay service is down for some users, according to Apple’s System Status page. Apple says that the iCloud Private Relay service may be slow or unavailable. The outage started at 2:34 p.m. Eastern Time, but it does not appear to be affecting all iCloud users. Some impacted users are unable to browse the web without turning iCloud Private Relay off, while others are...

Top Rated Comments

aprofetto8 Avatar
143 months ago
I hope it's not going to be like University book stores.

"Oh whats that? You paid $348 on this textbook four months ago? We'll give you $5.67 for it."
Score: 21 Votes (Like | Disagree)
boshii Avatar
143 months ago
It will be pretty convenient to trade in your old iPhone and buy your new one in the same place.
Score: 10 Votes (Like | Disagree)
seamer Avatar
143 months ago
anyone who thinks they will be offering reasonable return prices is just naive. This is a marketing ploy to get you into the store and buy a new one, then they repackage and resell your traded in one at a profit to 2nd world countries.

A profit? Omigosh! And to a developing country where they shouldn't be allowed to have interweb? The sky is falling!
Score: 9 Votes (Like | Disagree)
basesloaded190 Avatar
143 months ago
If they match Gazelle, I would much rather just trade it in at the Apple Store versus sending it in and going through all that.
Score: 9 Votes (Like | Disagree)
Earendil Avatar
143 months ago
It's convenient but a lot less than what you can sell it for on craigslist. As long as you use common sense, craigslist can is relatively safe. People get in trouble when they agree to meet at someone's apartment, meet outside where one party can run away, or agree to ship the device.

anyone who thinks they will be offering reasonable return prices is just naive. This is a marketing ploy to get you into the store and buy a new one, then they repackage and resell your traded in one at a profit to 2nd world countries.

That's just silly. No one is going to go into an Apple store to sell an iPhone for they don't know how much, when they have no plans to buy an iPhone. The reverse will happen: Someone wants an iPhone and is informed inside the store that Apple will buy their old one. They can make a decision whether that option is worth while to them.

But "reasonable" is in the eye of the seller. I can get cheaper prices on gas by driving 20 minutes away. But how much I need to save in order to use 20 minutes of my life is entirely subjective and up to the individual and what their time is worth.

You can make more money on Craigslist, sure. But you'll also spend more time making that money. Some people have enough money, but would trade it for extra time. Some people have enough time, and would trade it for money. Having both Craigslist AND Apple buyback is the ideal situation.
Score: 5 Votes (Like | Disagree)
munakib Avatar
143 months ago
I will definitely be handing over my 4S to pickup either an AWS iPhone 5/5S. I hope the apple store in Canada are also getting the training or else I will have to find an excuse to travel to NY again.
Score: 4 Votes (Like | Disagree)