Apple Store Customer Arrested for Shoplifting Says He Was Trying to Use EasyPay Self-Checkout

A New Jersey teenager was arrested this weekend for allegedly attempting to shoplift a pair of headphones from the Fifth Avenue Apple Store in Manhattan, reports Macworld. Eric Shine says he scanned the barcode of a pair of Bose headphones, and navigated the EasyPay purchase process to the final screen, but failed to complete his purchase. Upon trying to leave the store, he was stopped by store employees who accused him of shoplifting and called the police to have him arrested.

NewImage

I pulled out my iPhone, and realized it still showed the Pay Now button, and not the receipt," Shine said. "I told them I had no intent of stealing; I’ve been in the store for an hour, and I’m still willing to purchase the headphones."

That didn’t satisfy the Apple Store staff. "They said, they see this all the time, and that they knew I had the intent to steal, and this was an easy excuse," said Shine, who pointed out to the manager that he had asked for—and received—a bag from an Apple Store employee for the headphones. When you successfully complete a transaction, the Apple Store app clearly states that, to get a bag, "just show a specialist your receipt." Shine says the Apple Store employee he spoke to didn’t ask to see his receipt, compounding his own error with the app.

Last year, the 'Apple Store' iPhone app was updated with a new 'EasyPay' feature that allowed users to purchase products in the retail store without interacting with any salespeople. This benefits both customers and the store by freeing up store employees to deal with customers that need one-on-one attention.

EasyPay has been popular with Apple's more tech-savvy customers, but the risk of misunderstandings like this are easy to foresee. Shine was offered a plea bargain for one day of community service and attending a class on larceny in exchange for having the charges against him reduced, but he declined. He told Macworld that he "didn't try to steal anything" and will instead face larceny charges in October.

Popular Stories

iOS 18 Siri Integrated Feature

Report: These 10 New AI Features Are Coming in iOS 18

Sunday May 26, 2024 12:57 pm PDT by
iOS 18 and macOS 15 will offer an array of new AI features such as auto-generated emojis, suggested replies to emails and messages, and more, Bloomberg's Mark Gurman reports. A significant portion of Apple's Worldwide Developers Conference (WWDC) is expected to focus on AI features. Writing his latest "Power On" newsletter, Gurman explained that Apple's AI strategy emphasizes providing...
airpods pro 2 pink

Apple Releases New AirPods Pro 2 Firmware

Tuesday May 28, 2024 11:46 am PDT by
Apple today released new firmware update for both the Lightning and USB-C versions of the AirPods Pro 2. The new firmware is version 6F7, up from the 6B34 firmware released in November. Apple does not provide details on what features might be included in the refreshed firmware beyond "bug fixes and other improvements," so it is unclear what's new in the update. Apple does not give...
new best buy blue

Best Buy's Memorial Day Sale Has Record Low Prices on iPads, MacBooks, and Much More

Friday May 24, 2024 7:12 am PDT by
Best Buy today kicked off its Memorial Day weekend sale, and it has some of the best prices we've tracked in weeks on iPads and MacBooks. Specifically, you'll find record low prices on the 5th generation iPad Air, iPad mini 6, M2 MacBook Air, and M3 MacBook Pro. Note: MacRumors is an affiliate partner with Best Buy. When you click a link and make a purchase, we may receive a small payment,...
iOS 18 WWDC 24 Feature 2

Gurman: iOS 18 Will Allow Users to Recolor App Icons and Place Them Anywhere

Sunday May 26, 2024 12:22 pm PDT by
Apple's iOS 18 update will introduce new features for further customizing the iPhone's home screen, according to Bloomberg's Mark Gurman. In the latest edition of his "Power On" newsletter, Gurman claimed that Apple will allow users to change the color of app icons in iOS 18. For example, "you can make all your social icons blue or finance-related ones green." This kind of home screen...
iPad Pro Landscape Apple Logo Feature

Apple Says Future iPads Could Feature Landscape Apple Logo

Monday May 27, 2024 6:31 am PDT by
French website Numerama interviewed three senior Apple employees about the new iPad Pro models that launched earlier this month. While the discussion did not reveal many new details, it did mention one potential change for future iPads. While the Apple logo on the back of iPads is positioned so that it appears upright in vertical orientation, the devices are often used in landscape...

Top Rated Comments

cmwade77 Avatar
153 months ago
This is exactly why I think EasyPay is a bad idea, it too easy to have major misunderstandings.
Score: 110 Votes (Like | Disagree)
d0mth0ma5 Avatar
153 months ago
How do they know he had intent to steal?
Score: 95 Votes (Like | Disagree)
JayLenochiniMac Avatar
153 months ago
Isn't this a case of the Apple store employee not doing his or her job, neglecting to ask to see the receipt before providing a bag?
Score: 92 Votes (Like | Disagree)
nzalog Avatar
153 months ago
Hahah I freaked my girlfriend out one time using easy pay. I walked out of the store with a product in my hands after using easy pay and said "go go go!" she looked so freaked out, it was awesome lol... Glad she can take a joke... :D
Score: 80 Votes (Like | Disagree)
brand Avatar
153 months ago
How do they know he had intent to steal?
They are Geniuses, Duh. :p
Score: 69 Votes (Like | Disagree)
lostngone Avatar
153 months ago
Does he a criminal record?

If he doesn't have a criminal record or hasn't been in trouble with the law before, I would say it was an honest mistake.

On the other hand if he has a history of shoplifting/theft then throw the book at him.
Score: 46 Votes (Like | Disagree)