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Apple Geniuses Serving 50,000 Users Per Day as 2012 Store Visits Approach 300 Million
With Apple opening a pair of new Canadian retail stores this past weekend in Halifax, Nova Scotia and Coquitlam, British Columbia, The Loop shares some fresh data on the company's retail chain performance.
Following the two grand openings this weekend, Apple now has 375 stores worldwide, and Apple notes that those stores have seen nearly 300 million visitors so far this year, or roughly 3500 visitors per store per day. Those numbers obviously vary significantly from store-to-store and day-to-day, but the company clearly continues to attract both new and existing customers to test drive Apple's products, make purchases, and seek support.
Opening day rush at Apple's new Halifax retail store (Source: The Loop)
On the support side, Apple now reports that the company's retail store Genius Bars are now serving 50,000 users per day, or about 130 per store per day.
Apple has been working hard to meet surging demand for its retail stores, opening new stores on a regular basis and expanding or replacing some of its smaller outdated locations. The company has also been looking for ways to increase Genius Bar availability at its existing stores, increasing multitasking demands on its staff several years ago and even mocking up redesigned Genius Bars that could serve more customers at a time.
Update: The Loop has clarified that the store visitor numbers refer to fiscal 2012 rather than calendar 2012, meaning that the company is seeing closer to 2500 visitors per day at its stores on average.
Following the two grand openings this weekend, Apple now has 375 stores worldwide, and Apple notes that those stores have seen nearly 300 million visitors so far this year, or roughly 3500 visitors per store per day. Those numbers obviously vary significantly from store-to-store and day-to-day, but the company clearly continues to attract both new and existing customers to test drive Apple's products, make purchases, and seek support.
While meeting with Apple, I was able to get a few details about how the retail operation is going overall.
According to Apple, the company has seen almost 300 million worldwide visitors so far in 2012. To give you some type of comparison, by July 2011, the population of the United States was estimated to be 311 million people.
Opening day rush at Apple's new Halifax retail store (Source: The Loop)
On the support side, Apple now reports that the company's retail store Genius Bars are now serving 50,000 users per day, or about 130 per store per day.
Apple has been working hard to meet surging demand for its retail stores, opening new stores on a regular basis and expanding or replacing some of its smaller outdated locations. The company has also been looking for ways to increase Genius Bar availability at its existing stores, increasing multitasking demands on its staff several years ago and even mocking up redesigned Genius Bars that could serve more customers at a time.
Update: The Loop has clarified that the store visitor numbers refer to fiscal 2012 rather than calendar 2012, meaning that the company is seeing closer to 2500 visitors per day at its stores on average.
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88 months ago
That guy needs to use deodorant.
Deodarant doesnt stop you from sweating
Antiperspirant does. But it's bad for your pores.
88 months ago
"or roughly 3500 visitors per store per day"
All at the same time it seems. :eek:
All at the same time it seems. :eek:
88 months ago
I've experienced all kinds of people working at Apple stores. From extremely nice, accommodating staff to someone who told me "sucks for you" as he denied servicing my MacBook. It's luck of the draw.
88 months ago
Holy-- The alleged pay raise was well deserved then. That truly is a lot of people.
88 months ago
the genius area of stores resembles a refugee camp or Ellis island during a typhus epidemic, sad faces, crying children, broken dreams, expensive tariffs
they just swap out $600 phones all day long, I dont see how its a sustainable business model in the long term
who takes their crashed BMW back to the showroom and demands a full replacement in a disrespectful aggressive manner, and not only gets their butt kissed, but receives a full replacement of the crashed vehicle.
I cant see how the genius bar is profitable, and isnt hemorrhaging money left and right to the loudest talkers and biggest jerks that wander in usually without appointments.
they just swap out $600 phones all day long, I dont see how its a sustainable business model in the long term
who takes their crashed BMW back to the showroom and demands a full replacement in a disrespectful aggressive manner, and not only gets their butt kissed, but receives a full replacement of the crashed vehicle.
I cant see how the genius bar is profitable, and isnt hemorrhaging money left and right to the loudest talkers and biggest jerks that wander in usually without appointments.
88 months ago
The same is true about much of Apple
It's hidden right out there. You appreciate what they're doing, you buy into the environment. As long as other stores, and other computers, are available, okay. It's not a monopoly-style system, like the one Google tries to run. You'd rather go with the other platforms, go. They're still the majority and probably always will be. Yes, they slowly grow the platform.
The stores are a wonder, and it's strange to see the criticism that those Apple Genius commercials were bad. If you go in, they will help you. Honest-to-God. Sometimes they help you in very big ways, like swapping your iPhone out for free. The point is, they really know what the great bulk of customers want. Most people aren't computer scientists, and couldn't care much about RAM and processor and graphics speeds. They want a computer to help them do their tasks, to share things, to read and watch media. They don't program in C, nor are they interested.
It's hidden right out there. You appreciate what they're doing, you buy into the environment. As long as other stores, and other computers, are available, okay. It's not a monopoly-style system, like the one Google tries to run. You'd rather go with the other platforms, go. They're still the majority and probably always will be. Yes, they slowly grow the platform.
The stores are a wonder, and it's strange to see the criticism that those Apple Genius commercials were bad. If you go in, they will help you. Honest-to-God. Sometimes they help you in very big ways, like swapping your iPhone out for free. The point is, they really know what the great bulk of customers want. Most people aren't computer scientists, and couldn't care much about RAM and processor and graphics speeds. They want a computer to help them do their tasks, to share things, to read and watch media. They don't program in C, nor are they interested.
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