iphone 4s boxChinese news agency Xinhua reports that consumer organizations in the country are taking a closer look at Apple's warranty repairs, criticizing the company over a number of policies including the use of reconditioned parts rather than new ones.

According to the company's after-sale clauses, customers have to agree that Apple repairers utilize used or reconditioned parts to replace damaged parts on the products of iPhones or iPads during the repair process, the provincial consumers' council found in an industrial investigation and released the result on Tuesday.

The customers also have to agree that replaced parts will be retained by Apple, which is believed to probably reuse these parts to repair other products, the result said.

Apple has faced similar criticism in other countries, with Apple executive Farrel Farhoudi having testified before the South Korean parliament on the company's use of refurbished devices as warranty replacements. Apple ultimately changed its policies in South Korea, with customers whose iPhones are deemed defective during the warranty period now receiving new units rather than refurbished ones as replacements.

Top Rated Comments

Tboogh Avatar
151 months ago
If the repaired unit functions as new and has the same life cycle as a new one what's the difference. I praise Apple for not wasting resources on new parts when existing ones will do just fine. This is a perfectly good way to handle defective units and is environmentally sound.
Score: 18 Votes (Like | Disagree)
DrStern Avatar
151 months ago
I don't understand why this matters

Why should it matter? So long as the parts are in perfect working condition and similarly guaranteed, who cares? What is Apple supposed to do with all the perfectly good parts on replaced items? Throw them in a landfill?

If a one year old machine is replaced under warranty, why shouldn't the customer get another one year old machine that is in perfect condition and guaranteed just the same as the one he or she replaced?

To me, this is just common sense. I don't get the objections.
Score: 17 Votes (Like | Disagree)
Mondongo Avatar
151 months ago
Chill out, people…

This is not an Apple exclusive practice. IBM has been doing the exact same thing for several years with their AS/400’s, iSeries, now Power Systems and Z series, which are mainframes. And the enterprise customers that have these systems pay hundreds of thousands of dollars in yearly maintenance costs.

The maintenance AND purchase contracts clearly specify that even BRAND NEW MACHINES may contain refurbished parts at IBM’s discretion. This has NEVER been an issue in my many years of experience, and nobody gives it a second thought.

This practice makes perfect sense both from a cost-effectiveness AND an environmental point of view. :cool:
Score: 10 Votes (Like | Disagree)
OtherJesus Avatar
151 months ago
And if Apple tossed perfectly good parts into landfills they would be sued for that too. What a joke. I'd rather a company use perfectly good parts instead of wasting more resources and energy to produce "brand new" ones that could just as easily fail.
Score: 10 Votes (Like | Disagree)
dampfnudel Avatar
151 months ago
If your iPhone becomes defective during the warranty period, you should receive a new unit, not a refurbished one.
Score: 10 Votes (Like | Disagree)
ATDistinction Avatar
151 months ago
As far as I see it, Apple could be like other phone manufacturers and only repair and not replace... I'm happy with the refurbished phones.
Score: 5 Votes (Like | Disagree)

Popular Stories

Beyond iPhone 13 Better Blue Face ID Single Camera Hole

Six Reasons to Wait for Next Year's iPhone 17

Thursday February 22, 2024 4:20 am PST by
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models concurrently, which is why we sometimes get rumored feature leaks so far ahead of launch. The iPhone 17 series is no different, and already we have some idea of what to expect from Apple's 2025 smartphone lineup. If you plan to skip...
General Apps Messages

iOS 17.4 to Add This 'Groundbreaking' New Messaging Feature

Friday February 23, 2024 5:05 am PST by
With iOS 17.4, set to arrive in March 2024, Apple is bringing a new cryptographic security feature to iMessage called PQ3. This "groundbreaking" and "state-of-the-art" protocol provides "extensive defenses against even highly sophisticated quantum attacks," according to Apple. Let's break down what that means. Apple's iMessage service already supports end-to-end encryption, but security...
iPhone Notch

Apple Explored These Notch and Dynamic Island Designs for iPhones

Friday February 23, 2024 2:05 pm PST by
With the iPhone 14 Pro models in 2022, Apple introduced the Dynamic Island, which can morph and expand to display system alerts, sports scores, and a variety of other information. The feature makes the space surrounding the front camera and Face ID sensors useful compared to the notch on older iPhone models. Apple explored a variety of ideas for the iPhone's notch area over the years before...
New Macs iPads iOS 17 4

What to Expect at Potential Apple Event in March: iPads, Macs, and More

Friday February 23, 2024 8:35 am PST by
Apple often holds its first media event of the year in March, so the company could be just weeks away from announcing new products. Below, we have outlined what to expect from a potential Apple Event this March. Past Apple Events in March Apple has held five events in March since 2015:Monday, March 9, 2015 Monday, March 21, 2016 Tuesday, March 27, 2018 Monday, March 25, 2019 Tuesday,...
iOS 17

When Will Apple Release iOS 17.4 for iPhones?

Friday February 23, 2024 11:56 am PST by
Apple has been beta testing iOS 17.4 for nearly a month now. Below, we explain when the update is likely to be released to all users. In its press release announcing major App Store changes in the EU, which were implemented in response to new regulations under the EU's Digital Markets Act, Apple confirmed that iOS 17.4 will be released at some point in March:Developers can learn about these...
iOS 18 Mock Feature Baubles

iOS 18 Rumored to Have Design Changes, macOS Revamp Coming Later

Sunday February 25, 2024 8:55 am PST by
iOS 18 will likely include some design changes, but a macOS revamp might be a year or two away, according to Bloomberg's Mark Gurman. In his Power On newsletter today, Gurman said Apple is working to update the design of iOS as "early as this year." A sketchy rumor claimed that iOS 18 would feature some visionOS-inspired design elements, and while Gurman agreed that iOS could take some...