iphone 4s boxChinese news agency Xinhua reports that consumer organizations in the country are taking a closer look at Apple's warranty repairs, criticizing the company over a number of policies including the use of reconditioned parts rather than new ones.

According to the company's after-sale clauses, customers have to agree that Apple repairers utilize used or reconditioned parts to replace damaged parts on the products of iPhones or iPads during the repair process, the provincial consumers' council found in an industrial investigation and released the result on Tuesday.

The customers also have to agree that replaced parts will be retained by Apple, which is believed to probably reuse these parts to repair other products, the result said.

Apple has faced similar criticism in other countries, with Apple executive Farrel Farhoudi having testified before the South Korean parliament on the company's use of refurbished devices as warranty replacements. Apple ultimately changed its policies in South Korea, with customers whose iPhones are deemed defective during the warranty period now receiving new units rather than refurbished ones as replacements.

Top Rated Comments

Tboogh Avatar
131 months ago
If the repaired unit functions as new and has the same life cycle as a new one what's the difference. I praise Apple for not wasting resources on new parts when existing ones will do just fine. This is a perfectly good way to handle defective units and is environmentally sound.
Score: 18 Votes (Like | Disagree)
DrStern Avatar
131 months ago
I don't understand why this matters

Why should it matter? So long as the parts are in perfect working condition and similarly guaranteed, who cares? What is Apple supposed to do with all the perfectly good parts on replaced items? Throw them in a landfill?

If a one year old machine is replaced under warranty, why shouldn't the customer get another one year old machine that is in perfect condition and guaranteed just the same as the one he or she replaced?

To me, this is just common sense. I don't get the objections.
Score: 17 Votes (Like | Disagree)
Mondongo Avatar
131 months ago
Chill out, people…

This is not an Apple exclusive practice. IBM has been doing the exact same thing for several years with their AS/400’s, iSeries, now Power Systems and Z series, which are mainframes. And the enterprise customers that have these systems pay hundreds of thousands of dollars in yearly maintenance costs.

The maintenance AND purchase contracts clearly specify that even BRAND NEW MACHINES may contain refurbished parts at IBM’s discretion. This has NEVER been an issue in my many years of experience, and nobody gives it a second thought.

This practice makes perfect sense both from a cost-effectiveness AND an environmental point of view. :cool:
Score: 10 Votes (Like | Disagree)
OtherJesus Avatar
131 months ago
And if Apple tossed perfectly good parts into landfills they would be sued for that too. What a joke. I'd rather a company use perfectly good parts instead of wasting more resources and energy to produce "brand new" ones that could just as easily fail.
Score: 10 Votes (Like | Disagree)
dampfnudel Avatar
131 months ago
If your iPhone becomes defective during the warranty period, you should receive a new unit, not a refurbished one.
Score: 10 Votes (Like | Disagree)
ATDistinction Avatar
131 months ago
As far as I see it, Apple could be like other phone manufacturers and only repair and not replace... I'm happy with the refurbished phones.
Score: 5 Votes (Like | Disagree)

Popular Stories

iPhone 14 Dummies 1 Feature

Everything Rumored for Apple's September Event: iPhone 14, Apple Watch Pro and More

Friday August 12, 2022 2:34 pm PDT by
There's just about a month to go until Apple holds its annual September event focusing on new iPhone and Apple Watch models. We thought we'd take a quick look at everything that's rumored for Apple's September event to give MacRumors readers a rundown on what to expect when the first fall event rolls around. iPhone 14 The iPhone 14 can probably be described more as an "iPhone 13S" because...
airpods pro black background

AirPods Pro 2: Five New Features and Improvements to Expect

Sunday August 14, 2022 3:28 pm PDT by
Apple's second-generation AirPods Pro are finally nearing launch, with a release expected later this year. If you are considering upgrading to the new AirPods Pro once they are released, keep reading for a list of five new features to expect. In addition to all-new features, the second-generation AirPods Pro will likely adopt some features added to the standard AirPods last year. H2 Chip ...
z fold 4 1

Hands-On With Samsung's Latest Foldable Smartphones, the Galaxy Z Fold and Z Flip

Friday August 12, 2022 12:46 pm PDT by
Samsung this week launched its fourth-generation foldable devices, the $1,000 Galaxy Z Flip and the $1,800 Galaxy Z Fold. Though there's no sign of a comparable Apple foldable device on the horizon, rumors suggest prototypes are in the works, so we thought we'd take a look at Samsung's newest smartphones to see what Apple needs to measure up to when a foldable iPhone does come out. Subscribe ...
top stories 13aug2022

Top Stories: New Battery Percentage Icon in iOS 16, USB-C AirPods Rumor, and More

Saturday August 13, 2022 6:00 am PDT by
This week brought some shocking news for iOS 16 beta testers, with Apple bringing back the iPhone battery percentage to the status bar after a number of years. Other news and rumors this week included word that Apple has started recording portions of its media event planned for next month to introduce the iPhone 14 and Apple Watch Series 8, claims about iPhone 14 Pro pricing and Apple's...
iCloud General Feature

Apple Remains Silent About Plans to Detect Known CSAM Stored in iCloud Photos

Saturday August 13, 2022 1:52 pm PDT by
It has now been over a year since Apple announced plans for three new child safety features, including a system to detect known Child Sexual Abuse Material (CSAM) images stored in iCloud Photos, an option to blur sexually explicit photos in the Messages app, and child exploitation resources for Siri. The latter two features are now available, but Apple remains silent about its plans for the CSAM...
apple watch se

Apple Watch SE vs. Apple Watch Series 8: New Features to Expect If You've Waited to Upgrade

Monday August 15, 2022 2:44 am PDT by
The Apple Watch SE was announced in September 2020 and has been a popular Apple Watch model for customers looking for their first smartwatch or an affordable Apple Watch. Apple Watch SE customers may be wondering, however, what's in store for them with the upcoming Apple Watch Series 8 and what new features they can expect. Continue reading to find out. Apple Watch SE vs. Apple Watch Series ...