Amtrak Conductors Adopting iPhones to Verify Tickets

amtraklogoThe number of industries that Apple is disrupting with the iPhone and iPad is growing by the day. Amtrak, the government-owned American passenger railroad company, has adopted the iPhone as a ticket scanner for its 1,700 conductors, reports the New York Times.

The phones will be in a case equipped with a barcode scanner, similar to the Linea Pro cases that Apple uses at its retail stores. The phones will scan barcodes on paper tickets, as well as digital barcodes on smartphones. The MBTA commuter rail in Boston is adopting a similar system for smartphone ticketing.

By late summer, 1,700 conductors will be using the devices on Amtrak trains across the country, the company said.

With the new system, passengers will be able to print tickets or load a special bar code on their smartphone screens for conductors to scan, and conductors will be able to keep track of passengers on board, Amtrak said.

“You don’t even need to print the document and bring it with you,” said Matt Hardison, chief of sales distribution at Amtrak, who helped plan the iPhone program. “We’ve made a number of important improvements for both our customers and Amtrak, all in one fell swoop.”

The Times notes that Amtrak's ticketing system is long overdue for an upgrade. The prior ticketing process involved punching a hole in a paper ticket and physically transporting those tickets to a central location where the information was entered in a database. Among other things, conductors couldn't keep track of how many empty seats were on a train and customers needed to get their paper tickets cancelled and reissued if they wanted to change to a different train.

Amtrak does have an iPhone app that allows riders to book tickets, check train status and schedules, and more. Amtrak eTickets can currently be purchased within the app for 4 routes, with the entire Amtrak system rolling out the ticketing scheme during 2012.

Amtrak for iPhone is available free on the App Store. [Direct Link]

Popular Stories

iOS 26 Battery Glass Feature

iPhone 16 Pro Max 80% Charge Limit: One Year Later, Was It Worth It?

Wednesday September 24, 2025 3:58 pm PDT by
With the iPhone 15 series, I did an experiment and kept my iPhone's Charge Limit set at 80 percent for an entire year. It provided an interesting look at the impact of charge limits on battery longevity, so I decided to repeat it for the iPhone 16 line. Since September 2024, my iPhone 16 Pro Max has been limited to an 80 percent charge, with no cheating. As of today, my battery's maximum...
AirPods Pro 3 Newsroom

Apple's 'Back to School' Offer Ends Soon, Now Applies to AirPods Pro 3

Wednesday September 24, 2025 7:20 am PDT by
Apple's annual "Back to School" promotion for students ends soon, so act fast if you want to score free AirPods with the purchase of an eligible new Mac or iPad. Until Tuesday, September 30, college students and qualifying educational staff in the U.S. can receive free AirPods 4 with Active Noise Cancellation when they purchase an eligible new Mac or iPad from Apple. This is a $179 value. ...
iphone 17 pro dark blue 1

Apple Blames In-Store MagSafe Chargers for iPhone 17 Pro Display Model Scratches

Wednesday September 24, 2025 10:22 am PDT by
The marks on the iPhone 17 Pro models that people have noticed at Apple retail stores are caused by the chargers that Apple uses, Apple confirmed today. Apple told 9to5Mac that worn MagSafe charging stands in stores are causing marks on the iPhone 17 Pro and iPhone 17 Pro Max. Apple says that the marks are not scratches, and are instead material transfer from the stand to the phone. The...
iPhone 17 Pro Colors

Skipped the iPhone 17 Pro? Here's What is Rumored for iPhone 18 Pro

Tuesday September 23, 2025 8:55 am PDT by
While the iPhone 18 Pro and iPhone 18 Pro Max are still a year away, there are already a few rumors about the devices that offer an early look ahead. Below, we have recapped some of the early iPhone 18 Pro rumors so far. This story was published previously, and it has been updated to reflect the latest rumors. Many early rumors prove to be true, but nothing is confirmed yet, and Apple's...
iOS 26

Everything New in iOS 26.1 Beta 1

Monday September 22, 2025 12:44 pm PDT by
Apple released the first beta of iOS 26.1 today, just a week after launching iOS 26. iOS 26.1 mainly adds new languages to Apple Intelligence, but there are a few other features that are worth knowing about. New Apple Intelligence Languages Apple Intelligence is now available in Danish, Dutch, Norwegian, Portuguese (Portugal), Swedish, Turkish, Chinese (Traditional), and Vietnamese. AirPo...
ios 26 digital id passport wallet

Apple Confirms iOS 26 Wallet Passport Feature is Coming in 2025

Tuesday September 23, 2025 1:06 pm PDT by
Digital ID, the iOS 26 feature that lets U.S. passport holders add their passports to the Wallet app, is coming later in 2025, Apple confirmed today. Apple updated the release timing wording of Digital ID on its iOS 26 features page. "Digital ID will be coming later this year with US passports only," it reads. Prior to today, the footnote for the feature said "Digital ID will be available ...
Home Hub Command Center with Dome Base Feature

Apple Working on All-New Operating System

Thursday September 25, 2025 1:11 pm PDT by
Apple is developing an all-new operating system codenamed "Charismatic," according to Bloomberg's Mark Gurman. Apple smart home hub concept based on rumors This is likely Apple's long-rumored "homeOS" operating system. In a report last month, Gurman said both Apple's rumored smart home hub in 2026 and tabletop robot in 2027 will run the new operating system. He said the software platform ...
apple tv 4k new orange

Next Apple TV Expected to Launch This Year With These New Features

Monday September 22, 2025 10:00 am PDT by
The next Apple TV is expected to be released later this year, and a handful of new features and changes have been rumored for the device. Below, we recap what to expect from the next Apple TV, according to rumors. Likely Features N1 Chip With Wi-Fi 7 Last year, Bloomberg's Mark Gurman said the next Apple TV would be equipped with Apple's own combined Wi-Fi and Bluetooth chip, which is...
iPhone 17 Pro USB C Port

iPhone 17 Pro Max's USB-C Charging Speeds Tested With Apple Chargers

Monday September 22, 2025 7:29 am PDT by
The website ChargerLAB has tested the iPhone 17 Pro Max's USB-C charging speeds with a variety of Apple's chargers, from 18W to 140W. The device reached a peak charging speed of around 36W with the following Apple chargers:40W Dynamic Power Adapter with 60W Max 61W USB-C Power Adapter 67W USB-C Power Adapter 70W USB-C Power Adapter 96W USB-C Power Adapter 140W USB-C Power AdapterFor...

Top Rated Comments

bananas Avatar
175 months ago
Why iPhone

Why not iPod Touch? Do they really need the cellular connectivity?
Score: 10 Votes (Like | Disagree)
scoobydoo99 Avatar
175 months ago


The number of industries that Apple is disrupting with the iPhone and iPad is growing by the day.

Might I recommend a dictionary or just a basic high school English class?

You didn't mean "disrupting".
Score: 7 Votes (Like | Disagree)
rnizlek Avatar
175 months ago
The iPhone can do many things, but it cannot save Amtrak.

Why does Amtrak need saving? From what?

If you're talking about the fact that Amtrak accepts a subsidy:

We subsidize federal highways to the tune of $40-$50 billion per year.
We subsidize aviation to the tune of around $10 billion per year.
We subsidize Amtrak around $1.5 billion per year.

The reality is that every form of transportation in this country is subsidized. There's a reason that you don't pay a toll when you pull a car out of your driveway - you are driving on subsidized infrastructure.

Whether this is a good thing or a bad thing is open to debate (and this isn't a political forum so I'm not going to go there), but we need to compare apples to apples. Greyhound couldn't generate a profit if it had to build the highways they run on or airlines wouldn't be in business if they had to build airports. But that's the standard people hold Amtrak to.

You'd never understand that, though, listening to a lot of pundits on TV. (If you want a good, informative read, try Anthony Pearl's New Departures: Rethinking passenger rail policy for the 21st century).
Score: 7 Votes (Like | Disagree)
ubersoldat Avatar
175 months ago
Deutsche Bahn (German Rail) has online tickets with 3D barcode since May 2000 (!). They are using a device from Siemens that can print also tickets nationwide while you are in the train.

Ridiculous how they want to make you believe that this is an innovation.
Score: 7 Votes (Like | Disagree)
guzhogi Avatar
175 months ago
While I don't ride Amtrak, I'm all for anything that makes the whole process easier & better.
Score: 7 Votes (Like | Disagree)
Pyrrhic Victory Avatar
175 months ago
I think "disrupting" is the wrong word and unfair to Apple. They are not causing a disruption, the industries are using Apple's products by their own free choice. I think "pervading" is a better, more neutral word to describe what is happening.
Score: 7 Votes (Like | Disagree)