Tim Cook Responds to Report on Working Conditions at Suppliers' Factories

In the wake of yesterday's report regarding treatment of workers at the facilities of Apple's suppliers, Apple CEO Tim Cook has sent an email to company employees addressing the situation. As published by 9to5Mac, the email highlights Apple's efforts to oversee compliance with company standards for workers' rights and the transparency with which it has shared that information. From Cook's opening statement:

As a company and as individuals, we are defined by our values. Unfortunately some people are questioning Apple’s values today, and I’d like to address this with you directly. We care about every worker in our worldwide supply chain. Any accident is deeply troubling, and any issue with working conditions is cause for concern. Any suggestion that we don’t care is patently false and offensive to us. As you know better than anyone, accusations like these are contrary to our values. It’s not who we are.

Cook thanks those Apple employees who are focused on these issues and notes that the company will continue to increase its efforts.

We will continue to dig deeper, and we will undoubtedly find more issues. What we will not do — and never have done — is stand still or turn a blind eye to problems in our supply chain. On this you have my word.

The New York Times has also highlighted responses from a number of Chinese readers, many of whom note that the issue is certainly not exclusive to Apple and should also be being addressed by government regulations designed to protect workers. Many readers note that China's cheap labor force has enabled the country's rapid economic expansion over the last several decades and the culture is so ingrained across all industries that it will be difficult to change.

Top Rated Comments

(View all)
Avatar
114 months ago
Fair Labor Association

Did we all forget the story from a couple of weeks ago when it was reported that Apple has joined the Fair Labor Association? They are the FIRST technology company to join and have given their list of suppliers to the Fair Labor Association for independent auditing.

I don't think Apple's perfect by any means, but at least give some credit where it is do.
Score: 17 Votes (Like | Disagree)
Avatar
114 months ago

Couldn't agree more with the use of atrocities. These conditions make Darfur look like a Day Camp.

Says the guy that understands neither and in a couple of sentences unwittingly diminishes both situations.

I know you will disagree, so please support your statement and tell me where any Apple supplier is on par with anything happening in Darfur. The Darfur war, to date has led to the murder of hundreds of thousands of innocent lives, women raped, small children intentionally starved, family pushed out of their homes.
Score: 16 Votes (Like | Disagree)
Avatar
114 months ago
We care about every worker in our worldwide supply chain.

Bull

Any accident is deeply troubling, and any issue with working conditions is cause for concern.

Bull

Any suggestion that we don’t care is patently false and offensive to us.

Bull


You're telling me Apple cares about the tens of thousands of people in its supply chain? So if Jim falls down and breaks his leg at the factory, Apple steps in and helps out?! Or if Bob quits because he has terminal Cancer, Apple steps in to help out?! Or if Julie's "working condition" where she is annoyed that she has to work for minimum wage or fewer breaks, Apple steps in on a white horse and saves the day?!

All bull.

Companies like Apple are FAR REMOVED from the every day life of employees in the supply chain. The only time Apple (or other companies) will do something is if there is a major accident (like the explosion last year) which leads to huge media coverage....or if the media finds working conditions atrocious (like in the 80's and 90's with children making clothes). And why does Apple make noise now?...because of all the bad PR that's been in the news the past few months about Apple's supply chain outside the USA. If it wasn't in the news, Tim and Apple wouldn't say a bleeping peep about the problems.


If Apple truly cares so much about the tens of thousands of employees in the supply chain, Apple would OWN the supply chain OR do the manufacturing 100% in the USA where there are child labor laws, and working condition laws, and equal pay laws, and laws regarding hours worked, etc. When Apple (and others) choose to manufacture outside the USA (typically for price reasons), Apple really has no voice to tell those governments "blah blah blah about working conditions" because it's not your country Apple...just like folks in Thailand can't complain to the US government that USA employee benefits are too good. Yes, Apple can voice their opinion to the companies...but that's it. If Apple can persuade the companies to change their COMPANY POLICIES as well as sway them to push THEIR GOVERNMENT for updated laws, great.
Score: 14 Votes (Like | Disagree)
Avatar
114 months ago

Can't wait for everyone to point out that suicide rates in these factories is "better" than the national average yet completely disregard the fact these people are trying to commit suicide on the job, something which virtually never happens outside of these factories in China. Downvote on!



Where else would one try to commit suicide if you lived and worked in Foxconn's campus environment?
Score: 13 Votes (Like | Disagree)
Avatar
114 months ago
Great attitude

Great attitude here, Tim Cook. This is the type of CEO needed to run a company as large as Apple, someone not afraid to give his personal word: "On this, you have my word."

so far I've been very impressed with Tim Cook's leadership
Score: 13 Votes (Like | Disagree)
Avatar
114 months ago

This will all be over soon. West is looking at Africa as the new China nowadays, because Africans work for even lower wages than China.


Africa has a long way to go until it becomes a center for manufacturing. The legal environment is awful (some tax codes date back to colonial times), most countries there exhibit some form of political instability (with the exceptions of states like Ghana, Botswana, and perhaps Zambia), and infrastructure is poor (very few paved roads).

I think I will die before I see an iPad made in Africa.
Score: 12 Votes (Like | Disagree)

Top Stories

First iPhone 12 Mini Hands-On Video Surfaces [Update: Video Pulled]

Wednesday October 28, 2020 1:21 pm PDT by
Apple's iPhone 12 mini and the iPhone 12 Pro Max aren't set to be available until November 13, but a Romanian YouTuber got his hands on the iPhone 12 mini and showed it off today, offering a size comparison between the iPhone 12 and the 12 mini along with going over some of the device's features. The iPhone 12 mini is identical to the iPhone 12 in design and functionality, but it has a...

Apple References Unreleased 2020 16-Inch MacBook Pro in Boot Camp Update

Monday October 26, 2020 8:42 am PDT by
Last week, Apple released an update for Boot Camp, its utility for running Windows on a Mac. While this update would typically be unremarkable, several of our readers noticed that the release notes reference an unreleased 2020 model of the 16-inch MacBook Pro. While this could easily be a mistake, the 16-inch MacBook Pro is nearly a year old, so it is certainly a worthy candidate for a...

After Mocking Apple, Samsung May Remove Power Adapter From Galaxy S21 Box

Tuesday October 27, 2020 4:29 pm PDT by
Samsung's Galaxy S21, coming in 2021, may not include a power adapter or headphones in the box, according to reports from Korean media sites highlighted by SamMobile. Rumors earlier this year also said that Samsung was considering removing these accessories from future smartphone models, but that didn't stop Samsung from mocking Apple for selling the iPhone 12 models without a power adapter...

Report: Apple Silicon iMac Featuring Desktop Class 'A14T' Chip Coming First Half of 2021

Tuesday October 27, 2020 4:14 am PDT by
The first iMac powered by Apple Silicon is set to arrive in the first half of next year and will feature a desktop class "A14T" chip, according to Chinese-language newspaper The China Times. Codenamed "Mt. Jade," Apple's first custom-made desktop processor will be twinned with its first self-developed GPU, codenamed "Lifuka," both of which are being produced using TSMC's 5-nanometer process, ...

iPhone 12 Ceramic Shield Still 'Scratches at Level 6 With Deeper Grooves at Level 7' in Mohs Hardness Test

Wednesday October 28, 2020 7:10 am PDT by
iPhone 12 and iPhone 12 Pro models feature a new Ceramic Shield front cover that is "tougher than any smartphone glass," according to Apple, but the displays on the devices still have similar scratch resistance as previous iPhones based on a new test. Zack Nelson today shared his much-anticipated iPhone 12 Pro durability test on his YouTube channel JerryRigEverything, and based on the Mohs...

2020 iPad Air vs. iPad Pro: Hands-On Comparison

Tuesday October 27, 2020 3:03 pm PDT by
Apple announced the new 2020 fourth-generation iPad Air in September, but the new tablets just started shipping out to customers last Friday. We picked one up and thought we'd do a hands-on comparison with the iPad Pro, which was last updated in March, because both tablets are about as powerful and share many similarities. Subscribe to the MacRumors YouTube channel for more videos. Design and ...

MagSafe Charger Only Charges at Full 15W Speeds With Apple's 20W Power Adapter [Updated]

Monday October 26, 2020 3:38 pm PDT by
Alongside the iPhone 12 and 12 Pro models, Apple introduced a new MagSafe charger that attaches to the magnetic ring in the back of the devices, providing up to 15W of charging power, which is double the speed of the 7.5W Qi-based wireless charging maximum. Apple does not provide a power adapter with the $39 MagSafe charger, requiring users to supply their own USB-C compatible option. Apple...

Apple Files Mystery 'Personal Computer' With Placeholder 'B2002' Name in Bluetooth Product Database

Tuesday October 27, 2020 12:36 pm PDT by
Last week, a listing appeared in the Bluetooth product database for an Apple product with a placeholder name "B2002" and a model number of "TBD." MacRumors was alerted to the listing by health and fitness tech website MyHealthyApple. The product is filed under the "personal computer" category, which Apple has used for previous Mac and iPad listings in the database, so it is hard to pinpoint...

Apple Releases First macOS Big Sur 11.0.1 Beta to Developers [Update: Public Beta Available]

Wednesday October 28, 2020 10:15 am PDT by
Apple today seeded a new macOS Big Sur 11.0.1 beta to developers for testing purposes, with the new beta replacing the existing macOS Big Sur 11 beta 10 update that was released two weeks ago. The macOS Big Sur beta can be downloaded through the Apple Developer Center and once the appropriate profile is installed, subsequent betas will be available through the Software Update mechanism in...

iPhone 12 Models Might Support Reverse Charging of Future Apple Accessories According to FCC Filing

Tuesday October 27, 2020 6:25 pm PDT by
iPhone 12 models could have an inactive wireless charging feature for accessories, according to an FCC filing discovered by VentureBeat's Jeremy Horwitz. In the filing, Apple said that 2020 iPhones support a wireless charging function that will seemingly be enabled for at least one future Apple accessory:In addition to being able to be charged by a desktop WPT charger (puck), 2020 iPhones...