Steve Jobs' Reaction to MobileMe Launch, Life at Apple After Jobs, and Other Anecdotes

193734 mobileme

MacStories details a new feature story from Fortune about Apple's management including a number of previously unknown anecdotes about Steve Jobs. The story is presently only available as an in-app purchase in the Fortune Magazine App [iTunes], but should appear online and in print shortly.

One interesting story is about Steve Jobs' reaction to the poor MobileMe rollout in 2008 which was marred with slow services and downtime.

In Fortune's story, Lashinsky says Steve Jobs summoned the entire MobileMe team for a meeting at the company's on-campus Town Hall, accusing everyone of "tarnishing Apple's reputation." He told the members of the team they "should hate each other for having let each other down", and went on to name new executives on the spot to run the MobileMe team. A few excerpts from the article.

"Can anyone tell me what MobileMe is supposed to do?" Having received a satisfactory answer, he continues, "So why the f*** doesn't it do that?"

Jobs was also particularly angry about the Wall Street Journal's Walt Mossberg not liking MobileMe:

"Mossberg, our friend, is no longer writing good things about us."

Jobs reportedly appointed a new executive on the spot to run the MobileMe team. Another particularly interesting piece was the fact that Apple is actively planning and teaching its employees for "life at Apple after Jobs.":

Steve Jobs hired dean of Yale School of Management Joel Podolny to run the Apple University, an internal group also featuring business professors and Harvard veterans that are writing a series of case studies to prepare employees for the life at Apple after Jobs. These case studies focus on Apples recent business decisions and internal culture, they are exclusive to employees and taught by top executives like Tim Cook and Ron Johnson.

MacStories also summarizes some of the other anecdotes from the feature article.

Popular Stories

iphone 16 display

iPhone 17's Scratch Resistant Anti-Reflective Display Coating Canceled

Monday April 28, 2025 12:48 pm PDT by
Apple may have canceled the super scratch resistant anti-reflective display coating that it planned to use for the iPhone 17 Pro models, according to a source with reliable information that spoke to MacRumors. Last spring, Weibo leaker Instant Digital suggested Apple was working on a new anti-reflective display layer that was more scratch resistant than the Ceramic Shield. We haven't heard...
iPhone 17 Air Pastel Feature

iPhone 17 Reaches Key Milestone Ahead of Mass Production

Monday April 28, 2025 8:44 am PDT by
Apple has completed Engineering Validation Testing (EVT) for at least one iPhone 17 model, according to a paywalled preview of an upcoming DigiTimes report. iPhone 17 Air mockup based on rumored design The EVT stage involves Apple testing iPhone 17 prototypes to ensure the hardware works as expected. There are still DVT (Design Validation Test) and PVT (Production Validation Test) stages to...
Beyond iPhone 13 Better Blue

20th Anniversary iPhone Likely to Be Made in China Due to 'Extraordinarily Complex' Design

Monday April 28, 2025 4:29 am PDT by
Apple will likely manufacture its 20th anniversary iPhone models in China, despite broader efforts to shift production to India, according to Bloomberg's Mark Gurman. In 2027, Apple is planning a "major shake-up" for the iPhone lineup to mark two decades since the original model launched. Gurman's previous reporting indicates the company will introduce a foldable iPhone alongside a "bold"...
apple watch ultra yellow

What's Next for the Apple Watch Ultra 3 and Apple Watch SE 3

Friday April 25, 2025 2:44 pm PDT by
This week marks the 10th anniversary of the Apple Watch, which launched on April 24, 2015. Yesterday, we recapped features rumored for the Apple Watch Series 11, but since 2015, the Apple Watch has also branched out into the Apple Watch Ultra and the Apple Watch SE, so we thought we'd take a look at what's next for those product lines, too. 2025 Apple Watch Ultra 3 Apple didn't update the...
iphone 17 air iphone 16 pro

iPhone 17 Air USB-C Port May Have This Unusual Design Quirk

Wednesday April 30, 2025 3:59 am PDT by
Apple is preparing to launch a dramatically thinner iPhone this September, and if recent leaks are anything to go by, the so-called iPhone 17 Air could boast one of the most radical design shifts in recent years. iPhone 17 Air dummy model alongside iPhone 16 Pro (credit: AppleTrack) At just 5.5mm thick (excluding a slightly raised camera bump), the 6.6-inch iPhone 17 Air is expected to become ...
iPhone 17 Pro Blue Feature Tighter Crop

iPhone 17 Pro Launching Later This Year With These 13 New Features

Wednesday April 23, 2025 8:31 am PDT by
While the iPhone 17 Pro and iPhone 17 Pro Max are not expected to launch until September, there are already plenty of rumors about the devices. Below, we recap key changes rumored for the iPhone 17 Pro models as of April 2025: Aluminum frame: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and iPhone 16 Pro models have a titanium frame, and the iPhone ...
iPhone 17 Pro on Desk Feature

All iPhone 17 Models Again Rumored to Feature 12GB of RAM

Tuesday April 29, 2025 3:36 am PDT by
All upcoming iPhone 17 models will come equipped with 12GB of RAM to support Apple Intelligence, according to the Weibo-based leaker Digital Chat Station. The claim from the Chinese leaker, who has sources within Apple's supply chain, comes a few days after industry analyst Ming-Chi Kuo said that the iPhone 17 Air, iPhone 17 Pro, and iPhone 17 Pro Max will all be equipped with 12GB of RAM. ...
AirPods Pro 3 Mock Feature

AirPods Pro 3 Just Months Away – Here's What We Know

Tuesday April 29, 2025 1:30 am PDT by
Despite being more than two years old, Apple's AirPods Pro 2 still dominate the premium wireless‑earbud space, thanks to a potent mix of top‑tier audio, class‑leading noise cancellation, and Apple's habit of delivering major new features through software updates. With AirPods Pro 3 widely expected to arrive in 2025, prospective buyers now face a familiar dilemma: snap up the proven...

Top Rated Comments

/V\acpower Avatar
183 months ago
I can't imagine what happened to the "Ping" team...
Score: 42 Votes (Like | Disagree)
mdriftmeyer Avatar
183 months ago
Yes, he does take the heat. However, there are better ways of going about it... you don't *degrade* your employees.

Hate to destroy your vision of the OCD, angry, mercurial Steven P. Jobs with a whip persona, but the man on a daily basis talks and commends people across all lines of work he has his interest in.

He calls a spade a spade. He is always the first to praise his staff for superb work. Do you expect him to give them all a Capri Sun and we'll get'em next time kids when they deserve to be challenged for their efforts?

There are an awful lot of multi-millionaires working at Apple ever since Steve returned.

Nearly 33% of the staff was about to take 12 week sabbaticals when NeXT took over. They were all walking out of the company.

He ended that ridiculous program and told them they can walk now.

Most stayed and realized the man had vision far beyond the stories they had read.

The rest is proof of his broad vision.

Either you are a focus person or one who needs coddling. This isn't high school.

You either speak up and find your niche working there and leave because of other circumstances [as I did] or you moan and complain about the great Tyrant Steve Jobs that only ever existed amidst people who grew up always being praised as if they were mini-gods for just being able to participate in a school sport.

Merit gets rewarded handsomely with Steven P. Jobs corporations.

You earn your pay and take pride in your work. If you have no pride to be the best, don't apply.
Score: 23 Votes (Like | Disagree)
Eddyisgreat Avatar
183 months ago
"Can anyone tell me what MobileMe is supposed to do?” Having received a satisfactory answer, he continues, “So why the ******* doesn’t it do that?"

As a paying customer from the start of MobileMe, I find this incredibly amusing and wish I could've been in the room when this smack down was being hand delivered hot and fresh.
Score: 21 Votes (Like | Disagree)
ethana Avatar
183 months ago
Grow up? No.. I've worked for long enough to know what you do and don't do to your employees. Sure, you don't wrap them up in cotton wool.... of course not.. but you don't go for the other extreme as well. You find out what went wrong and handle it *maturely* without lashing out. A *good* company will *learn* from its mistakes... Lashing out / degrading employees shows the culture of a company.

Steve Jobs created a billion dollar company. I doubt he's going to change his personality and management style. He knows what he needs to do to be successful, even if that means a few people won't like him.

That's why he has billions of dollars and you don't.

Business.
Score: 19 Votes (Like | Disagree)
mdriftmeyer Avatar
183 months ago
Talking to employees like that is a good way for them to leave. A company that treats employees badly get a reputation, unfortunately, larger companies get a way with it. For example, EA. But they can still hire because who they are.

Perhaps the MobileMe problems were further up the chain?

Sounds like Apple has a culture of blame. A kind of company any employee wants to avoid like the plague.
Horse crap. If you have to have your ass chewed to get motivated it's clear you didn't put your best effort into your projects. He takes all the heat for any decision that Apple makes and produces for his stock holders.

You think he's going to coach everyone up like a life coach or your best friend?

You think Google, MS, IBM, Intel, AMD, Nvidia, etc., don't do the same thing? If so, then you've never been in the trenches.

You either fold or focus. He is the best at getting people to focus and they have the lowest attrition rate in the industry.

From MacStories:


Other anecdotes from the story:


* Just two people wrote the code to convert Safari for the iPad
* At Apple there’s never confusion “as to who is responsible for what.” In Apple’s parlance, a DRI’s name (directly responsible individual) always appear on the agenda for a meeting, so that everyone knows who’s the right contact for a project
* Steve Jobs meets with executives on Mondays to review every important project. On Wednesdays, he holds a marketing and communications meeting
Every Friday we turned in our progress reports in QA at NeXT and later at Apple when I was in Professional Services.

When we stopped doing that is when several of us, myself included, left.

Keeping a running history of timelines and achievements motivated everyone, especially when our name was on the report.

Everyone's work was available for review.
Score: 18 Votes (Like | Disagree)
Atlantico Avatar
183 months ago
Apple after Steve Jobs will do fine, in fact it will be a very very interesting time. There are thousands of very talented people working at Apple, so I feel confident that things will work out just fine when he retires. :)
Score: 17 Votes (Like | Disagree)