A Few Apple Watch Users Experiencing Band Locking Issues

Apple Watch BandLess than a week after the release of the Apple Watch, a few issues with the wrist-worn device have been spotted by early adopters. The first issue involves full sleeve tattoos interfering with the Apple Watch's heart rare sensor and skin contact registration, while MacRumors forum member Smickers has shared a new video that shows an Apple Watch with a nonfunctioning band locking mechanism.
"So, I took off my jacket Sunday and out of the sleeve comes my SS Apple Watch and drops on the floor and slides for a bit before stopping. Turns out the locking mechanism wasn't locking the strap," writes MacRumors forum member Smickers. "On closer inspection it requires a number of tries, pulling and pushing the strap to get it to lock. It's just the top strap. One scratched casing, with the glass fine."
The user claims that after he contacted Apple on Monday to have the Apple Watch replaced through AppleCare, the company requested that he ship the device to Ireland for inspection by an engineering team. Three days later, he allegedly received confirmation from Apple that the Apple Watch was indeed faulty, and the company will be expediting him a brand new device in sealed retail packaging within 24 hours.


Fortunately, this issue does not appear to be widespread and is only affecting a limited number of users. "I had this same problem when I first received my SS Apple Watch with Milanese Loop," said MacRumors forum member Ryxmd. "I had it on my wrist and noticed that the top strap had some movement. I took off the watch and tried to get it to lock in. After 3-4 tries, it finally locked into place."

It is largely unsurprising that the first-generation Apple Watch has a few isolated issues that Apple will inevitably fix, especially given that the wrist-worn device is Apple's first new product category since 2010. Yesterday, it was reported that defective Taptic Engines from one of Apple's suppliers has contributed to Apple Watch supply constraints, but fortunately no faulty devices were shipped to customers.

Related Roundups: Apple Watch Series 2, watchOS 3
Buyer's Guide: Apple Watch (Buy Now)


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19 months ago
Is it just me or does it seem like websites are now trying their best to find "issues" with an Apple product release? Like if even one product has an "issue" it's a new article and a new "gate".
Rating: 10 Votes
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19 months ago
I'm guess I'm the only person who slides the lug back and forth to make sure it clicks in place in the first place because it seems logical...

I had to do it first thing with my Milanese loop to make my watch left-handed.
Rating: 7 Votes
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19 months ago
Can we stop attaching the word gate behind every little mishap? Not everything is a scandal or a "gate". When millions of products are produced, some defects are bound to happen.
Rating: 3 Votes
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19 months ago
Apple care is wonderful and Apple's customer care is exemplary!
Rating: 2 Votes
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19 months ago
These type of issues are why Apple has a rapid response team for launches. They'll get it sorted and make adjustments in the manufacture/assembly if needed.
Rating: 2 Votes
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19 months ago
I was helping my mom set her watch up the other day, 38mm SS WSB, and this happened. Looked exactly like it does in the video. Even after I locked it in and it didn't slide out any more, it still felt as if it wasn't as tight as it should be. I think it is certainly something to look into.
Rating: 2 Votes
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19 months ago
Double-gate

It's a good thing these watches are somewhat water resistant, since "Watergate" is already taken. :rolleyes:
Rating: 2 Votes
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19 months ago

Bandgate


Oh COMEE ONNN 3 mins too late!!! :mad::D
Rating: 2 Votes
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19 months ago
I would tell everyone all about this problem and how to fix it, but I can't. Tim refuses to ship me my watch, so I have not been able to obsess over every milimeter or to have already solved this. So sorry everyone, but it really is Tim's fault. ;):D
Rating: 2 Votes
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19 months ago
I removed my leather band and the buckle side would not lock to the top of my SS watch. It was only the buckle side on top of the watch. Every other band (from friends and family) I tried, including two sports bands, Milanese loop and the hole side of the leather band locked without issue on the top of the watch. The buckle side of the band even locked on the bottom. After many, many, attempts I finally locked the buckle side of the band in the top and refuse to touch it again until I get one of my extra straps. The issue is real.
Rating: 1 Votes
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