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Belgian Judge May Block Apple Websites Over 'Misleading' Warranty Information

A Brussels judge may block access to all Apple websites in response to a complaint filed by Federal Public Service (FPS) Economy, reports Belgian newspapers (Via Tech.eu). Apple is accused of misleading consumers about warranty protections available for products purchased from Apple's retail and online stores.

apple-eu-warranty
The complaint, filed last year, claims Apple advertises its one-year warranty and extended AppleCare warranty, but does not inform consumers of their right to a two-year statutory warranty under EU law. In response to this claim, Apple painstakingly outlined the differences between the company's standard one-year warranty coverage, its AppleCare extended protection plan and the EU's two-year warranty, but the website comparison was not sufficient for the Belgian regulatory group.

The Brussels investigative judge can order Belgium ISPs to blacklist Apple's website as Belgian law allows for the regulation of electronic services in cases where consumer protection rights are being violated. Though he has the power to block Apple, the judge is unsure how to proceed as blocking Apple's website also interferes with critical iOS and OS X services like iTunes and iCloud.

Consumer associations throughout Europe continue to be critical of Apple's warranty policy in its European stores. The company was fined $1.2 million in Italy over the issue and has faced lawsuits in Germany, Luxembourg, and Portugal.

Top Rated Comments

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25 weeks ago

The webpage seems pretty clear to me. :confused:


That webpage is not from the Belgian apple site, but from the UK or european version.
The belgian pages are only in dutch or french, and as far as i can see, only mention the 1 year apple warranty.
Rating: 12 Votes
25 weeks ago
Looks clear to me. Does the Belgian regulatory group suffer from a lack of reading comprehension or are they trying too hard to be more nanny?
Rating: 11 Votes
25 weeks ago
To me this falls into the "get a life people". If a consumer/regulatory body is that worried about the EU 2 year warranty, then the EU regulatory body should tell companies exactly what they need to display instead of letting a business "guess" how detailed they need to be and then pull this crap.

Happy Tuesday.
Rating: 10 Votes
25 weeks ago
Well, since everyone in the EU loves their consumer protections so much, why not just build a 3-year warrantee into all Apple products sold there, and raise the base price to reflect that.

There is no free lunch.
Rating: 8 Votes
25 weeks ago

Well, since everyone in the EU loves their consumer protections so much, why not just build a 3-year warrantee into all Apple products sold there, and raise the base price to reflect that.

There is no free lunch.


This is already built into the base price which is one of the reasons why we pay quite a lot more than in the US for Apple products. The whole thing is ridiculous anyway as it is perfectly clear on the website what consumers are entitled to in each country.
Rating: 7 Votes
25 weeks ago
The web site comparison looks pretty clear to me.
Rating: 7 Votes
25 weeks ago
Reads like by EU Law Apple must provide at least 2 years of warranty support.

So why does Apple even point out 1 year?
(It seems Apple would do better if they offer 2 years there anyway)
Rating: 4 Votes
25 weeks ago

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It's harder to find (Netherlands is fine). Still, there is a link to a page that starts with

Alle producten gekocht van Apple, inclusief niet-Apple producten, vallen onder de wettelijke garantie van 2 jaar van de verkoper tot levering van een goed dat met de overeenkomst in overeenstemming is, bepaald bij de artikelen 1649bis tot 1649octies van het Burgerlijk Wetboek, en de wettelijke waarborg voor verborgen gebreken, bepaald bij de artikelen 1641 tot 1649 van het Burgerlijk Wetboek.

"All products purchased from Apple, including non-Apple products, fall under the (xxx) warranty of two years by the seller that delivery of a good is in agreement with the purchase agreement... " or something like that.


I managed to find that one to, but strangely enough, if you look for warranty from a different direction, you get this:

"Hardwaregarantie
Apple's Eenjarige Beperkte Garantie - (BELGIË)
Alleen voor producten van het Apple-merk"

http://www.apple.com/legal/warranty/products/mac-dutch-be.html (http://www.apple.com/legal/warranty/products/mac-dutch-be.html)

Stating only one year warranty :confused:


One year voluntary manufacturer's warranty vs. 2 years (or whatever is legal) legally required seller's warranty.

For one year, you can take your iPhone anywhere in the world, and Apple will fix it. Anywhere.

For two years, you can take your iPhone back to the store where you bought it, and they have to fix it.

Example: You buy an iPhone at Vodaphone in Belgium. For one year, Apple will fix it under the manufacturer's warranty. For two years, Vodaphone has to fix it. Another example: You buy an HP printer in Belgium at an Apple Store. You'll have to ask HP as the manufacturer for how long they will fix it. But Apple, this time as the seller, has to fix it for two years, because they are the ones who sold it to you.[COLOR="#808080"]

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Reads like by EU Law Apple must provide at least 2 years of warranty support.

So why does Apple even point out 1 year?
(It seems Apple would do better if they offer 2 years there anyway)


Because you didn't read it right.
The _seller_ has to provide 2 years warranty support. Not Apple, unless you bought from Apple directly.
Rating: 3 Votes
25 weeks ago
If I were a slightly more suspicious person, I might start to think there was a vendetta against Apple in Europe.

(Disclosure: I live in the UK)
Rating: 3 Votes
25 weeks ago
I live in Belgium and while blocking Apple websites is a bit extreme, there's still an issue: products purchased on the Apple website still have a 1 year warranty for any support. This can be checked by entering the serial number in their support site.

I don't know if an authorized repair shop would repair devices after the 1 year but before the 2 year mark for free. Some years ago, they refused. Which is not according to the law.

By the way: they could simply block the online store and keep the other apple sites online.
Rating: 3 Votes

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